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In search of a new job proposal in the hospitality and tourism field, I present myself as a professional who has just completed a master's degree in Hospitality and Tourism Management by the University of Birmingham looking for a prestigious company with "space" for constant learning and access to future career goals. Years of experience in various contexts, where I have had the opportunity to work along with my academic career, have contributed to a marked improvement in my sense of responsibility, ability to decide, assertiveness, resilience, teamwork, autonomy and proactivity. Hospitality and tourism is definitely the world where I see myself building a solid career
Thecorkmarketplace - Lisbon, PortugalBack OfficeAugust 2018 - Now · 5 months
Front Desk Receptionist
FIL - Lisbon, PortugalFront Office receptionOctober 2015 - Now · 3 years and 3 months
As a member of this company, my duties perform reception tasks and hostess. In addition, I am also responsible for the maintenance and assistance of exhibitors, attendance and routing of telephone calls, greeting VIP clients, production of invitations and paperwork.
City Nites Hotel - Birmingham, United KingdomFront Office receptionMarch 2018 - June 2018 · 5 months
As a Guest Relations in City Nites, I am responsible for managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Responding to guest problems and complaints. Providing immediate assistance to guests as requested. Analyzing information and evaluating results to choose the best solution and solve problems. Performs Front Desk duties such as; Take and confirm reservations and cancellations. Check in and check out guests. Supply guests with information regarding property amenities, services, areas of interest and activities. Contact appropriate department as necessary to resolve guest requests.
Guest Relations Agent
Torel Palace Boutique Hote - Lisbon, PortugalFront Office receptionOctober 2017 - January 2018 · 4 months
As a Guest Relations in City Nites, I am responsible for managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Responding to guest problems and complaints. Providing immediate assistance to guests as requested. Analyzing information and evaluating results to choose the best solution and solve problems. Performs Front Desk duties such as; Take and confirm reservations and cancellations. Check in and check out guests. Supply guests with information regarding property amenities, services, areas of interest and activities. Contact appropriate department as necessary to resolve guest requests
Dunboyne Castle Hotel & Spa - Dunboyne, IrelandF&B serviceJuly 2017 - October 2017 · 4 months
Front of house member as a waitress, runner and hostess. I was not only responsible for the arrangement of the table settings and maintain tables clean and tidy, but also take and serve food/drinks orders, to manage reservations, allocate and organize the tables concerning the bookings, greeting and make sure that customers were happy with the service
Off to Work - Birmingham, United KingdomCateringSeptember 2016 - June 2018 · 1 year and 10 months
Hilton, Amadeus, Silverstone, Cisco Live in Berlin, Aston Villa, The ICC, Cheltenham (racecourse), weddings were the main venues/ organizations where I had the opportunity to work as a front of house member (waitress/ wine waitress, runner, bartender and hostess). As a waitress, my duties are greeting customers and present menu, deliver checks and collect payments, make recommendations or share additional information upon request.
Ajuda’s Parish Council - Lisbon, PortugalEventsOctober 2015 - June 2016 · 9 months
Placement in events management. I had the chance to organize from scratch an event that promoted the local businesses, by giving them the tools to selfpromote, providing a link between each other and the potential customers. Since I was responsible for planning, organising, managing and coordinating this event, this 4 months placement made me to improve my leadership, teamwork, communication and organisation skills. After this placement, I continued collaborating with Ajuda’s Parish Council as a volunteer for 6 months. After that, the organisation employed me.
Lisbon Business Connections, Lisbon’s Town Hall - Lisbon, PortugalEventsJune 2013 - August 2015 · 2 years and 3 months
Professional Internship in events management. Responsible for planning, organizing and managing an event during the summer to welcome new overseas partnerships of Lisbon's Town Hall. Since this placement, I have been doing volunteering work in the hospitality and events department by helping the organization to organize events
University of Birmingham - Hospitality and Tourism Management - Birmingham, United KingdomSeptember 2016 - September 2018
Master's with Merit and Placement
Escola Superior de Educação d Lisboa - Lisbon, PortugalSeptember 2012 - September 2015
PortugueseNative or fluent100%
EnglishNative or fluent100%
- Able to deal with stress
- Experienced hostess
- Ezee softe
- First Aid Course (Birmingham, 2018)
- Flexible and proactive
- Good comunications
- Health and Safety Course (Birmingham, 2017)
- Office software
- Opera Software
- self organized
- Strong leadership
- Time management skills
"Innovate the future", Training Course, Erasmus + (Noruega, 2016)
"We can do it", Exchange, Erasmus + (Rússia, 2016)
"Open Mic" Seminar, Erasmus + (Irlanda, 2015)
"Cooperation TC" Training Course, Erasmus + (Espanha, 2015)
International Congress - Sociocultural Community Development "Active Ageing and Solidarity between Generations" (Lisboa, 2012)