Marta Oliveira

Marta Oliveira

Front Desk Receptionist at FIL
Lives in Lisbon, Portugal
over 6 months ago

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In search of a new job proposal in the hospitality and tourism field, I present myself as a professional who has just completed a master's degree in Hospitality and Tourism Management by the University of Birmingham looking for a prestigious company with "space" for constant learning and access to future career goals. Years of experience in various contexts, where I have had the opportunity to work along with my academic career, have contributed to a marked improvement in my sense of responsibility, ability to decide, assertiveness, resilience, teamwork, autonomy and proactivity. Hospitality and tourism is definitely the world where I see myself building a solid career

Experience

  • Business Developer

    Thecorkmarketplace - Lisbon, Portugal

    Back Office
    August 2018 - Now · 5 months

  • Front Desk Receptionist

    FIL - Lisbon, Portugal

    Front Office reception
    October 2015 - Now · 3 years and 3 months

    As a member of this company, my duties perform reception tasks and hostess. In addition, I am also responsible for the maintenance and assistance of exhibitors, attendance and routing of telephone calls, greeting VIP clients, production of invitations and paperwork.

  • Guest Relations

    City Nites Hotel - Birmingham, United Kingdom

    Front Office reception
    March 2018 - June 2018 · 5 months

    As a Guest Relations in City Nites, I am responsible for managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Responding to guest problems and complaints. Providing immediate assistance to guests as requested. Analyzing information and evaluating results to choose the best solution and solve problems. Performs Front Desk duties such as; Take and confirm reservations and cancellations. Check in and check out guests. Supply guests with information regarding property amenities, services, areas of interest and activities. Contact appropriate department as necessary to resolve guest requests.

  • Guest Relations Agent

    Torel Palace Boutique Hote - Lisbon, Portugal

    Front Office reception
    October 2017 - January 2018 · 4 months

    As a Guest Relations in City Nites, I am responsible for managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Responding to guest problems and complaints. Providing immediate assistance to guests as requested. Analyzing information and evaluating results to choose the best solution and solve problems. Performs Front Desk duties such as; Take and confirm reservations and cancellations. Check in and check out guests. Supply guests with information regarding property amenities, services, areas of interest and activities. Contact appropriate department as necessary to resolve guest requests

  • F&B Intern

    Dunboyne Castle Hotel & Spa - Dunboyne, Ireland

    F&B service
    July 2017 - October 2017 · 4 months

    Front of house member as a waitress, runner and hostess. I was not only responsible for the arrangement of the table settings and maintain tables clean and tidy, but also take and serve food/drinks orders, to manage reservations, allocate and organize the tables concerning the bookings, greeting and make sure that customers were happy with the service

  • Waitress/Hostess

    Off to Work - Birmingham, United Kingdom

    Catering
    September 2016 - June 2018 · 1 year and 10 months

    Hilton, Amadeus, Silverstone, Cisco Live in Berlin, Aston Villa, The ICC, Cheltenham (racecourse), weddings were the main venues/ organizations where I had the opportunity to work as a front of house member (waitress/ wine waitress, runner, bartender and hostess). As a waitress, my duties are greeting customers and present menu, deliver checks and collect payments, make recommendations or share additional information upon request.

  • Events Assistant

    Ajuda’s Parish Council - Lisbon, Portugal

    Events
    October 2015 - June 2016 · 9 months

    Placement in events management. I had the chance to organize from scratch an event that promoted the local businesses, by giving them the tools to selfpromote, providing a link between each other and the potential customers. Since I was responsible for planning, organising, managing and coordinating this event, this 4 months placement made me to improve my leadership, teamwork, communication and organisation skills. After this placement, I continued collaborating with Ajuda’s Parish Council as a volunteer for 6 months. After that, the organisation employed me.

  • Events Assistant

    Lisbon Business Connections, Lisbon’s Town Hall - Lisbon, Portugal

    Events
    June 2013 - August 2015 · 2 years and 3 months

    Professional Internship in events management. Responsible for planning, organizing and managing an event during the summer to welcome new overseas partnerships of Lisbon's Town Hall. Since this placement, I have been doing volunteering work in the hospitality and events department by helping the organization to organize events

Education

  • Master (Msn)

    University of Birmingham - Hospitality and Tourism Management - Birmingham, United Kingdom

    September 2016 - September 2018

    Master's with Merit and Placement

  • Ba

    Escola Superior de Educação d Lisboa - Lisbon, Portugal

    September 2012 - September 2015

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Limited working
    40%

Skills

  • Able to deal with stress
  • Experienced hostess
  • Ezee softe
  • First Aid Course (Birmingham, 2018)
  • Flexible and proactive
  • Good comunications
  • Health and Safety Course (Birmingham, 2017)
  • Office software
  • Opera Software
  • Resilience
  • self-motivate
  • self organized
  • Strong leadership
  • Time management skills

Other

  • International Projects

    "Innovate the future", Training Course, Erasmus + (Noruega, 2016)
    "We can do it", Exchange, Erasmus + (Rússia, 2016)
    "Open Mic" Seminar, Erasmus + (Irlanda, 2015)
    "Cooperation TC" Training Course, Erasmus + (Espanha, 2015)
    International Congress - Sociocultural Community Development "Active Ageing and Solidarity between Generations" (Lisboa, 2012)

Connections
Nuno Miguell
Waiter at Altis Belém
Following
Iberostar Group
Palma, Spain
AccorHotels
Issy-les-Moulineaux, France
Barrière
Paris, France
Other members
Roger Godin
Paris, France
Emma FIEVEZ
London, United Kingdom
Talita Visentin
London, United Kingdom
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