Marta Raquel Gonçalves Fonseca

Marta Raquel Gonçalves Fonseca

Fair and Congress Hostess at Ifema (Trade Fair Institution of Madrid)
Lives in Madrid, Spain

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About me

I consider myself a hardworking professional, who can deal with high–pressure situations, with excellent communication and problem solving skills. I’m flexible, proactive, organized and eager not only to learn from others very quickly, but also to pass on that knowledge to others. I have also lots of ideas, enthusiasm, and am always up for a good challenge.

Experience

20 years and 3 months

  • B2B Agent

    Meliá Hotels International - Madrid, Spain

    Reservations
    October 2014 - Now · 9 years and 6 months

    Key Accounts Reservations Agent for Melia Hotels International Reservations office at Idiso Hotel Distribution: * Reservations for KeyAccounts and Spanish Government employees; Front office agent for Melia hotels internacional, Barceló, PortAventura, Vinnci Hoteles...

  • Back Office Agent

    Melia Hotels International Reservation Office

    Reception
    January 2006 - Now · 18 years and 3 months

  • Fair and Congress Hostess

    Ifema (Trade Fair Institution of Madrid)

    Host/Hostess
    January 2004 - Now · 20 years and 3 months

  • Support Sales Agent

    Meliá Hotels International - Madrid, Spain

    Reception
    June 2007 - October 2014 · 7 years and 5 months

    Back Office Agent for Melia Hotels International Reservations office at Idiso Hotel Distribution: * Statistic reports, Customer Care and Quality service, allotment bookings, no-shows, price match and giving support to training program . Reservation Agent for Barceló, Occidental, Sh-Hotels, Vincci Hotels, etc.

  • Internship Back Office

    Meliá Hotels International - Madrid, Spain

    Reception
    August 2006 - August 2006 · 1 month

  • Fair and Congress Hostess

    IFEMA - Madrid, Spain

    Host/Hostess
    January 2004 - December 2004 · 1 year

Education

  • Preliminary English Test

    Cambridge University - Egypt Lake-Leto, FL, United States

  • Community Management

    Formativo

  • Events Management and Design

    CEIM - Madrid, Spain

  • Corporate Communication and Public Relations

    CEIM - Madrid, Spain

  • Corporate Protocol

    CEIM - Madrid, Spain

  • Stress Management and Control

    CEIM - Madrid, Spain

  • First Certificate of English

    Cambridge University - Egypt Lake-Leto, FL, United States

  • Sales Techniques

    ASM

  • Máster Executive Hotels and F&B Management

    Ostelea - School of Tourism and Hospitality - Barcelona, Spain

    May 2019 - June 2022

    Cursando actualmente

  • Erasmus

    Avignon's University, France

    September 2006 - December 2006

  • Tourism Degree

    Universidad Carlos III de Madrid - Madrid, Spain

    September 2004 - June 2007

    September – December 2006: Erasmus at Avignon’s University, France

  • Management

    Universidad Complutense de Madrid

    September 2001 - June 2003

  • Management

    Universidad Complutense - Madrid, Spain

    September 2001 - July 2003

  • Preparation year for Spanish University Access test

    Educare - Madrid, Spain

    September 2000 - April 2001

Languages

6 languages

  • Spanish

    Native or fluent

  • Portuguese

    Full professional

  • English

    Full professional

  • French

    Professional working

  • German

    Professional working

  • Italian

    Notions

Personal information

Nationalities

  • Portuguese

Work Permits

  • European Union

Date of birth

March 19th 1981

Driving License

Yes

Skills

8 skills

  • but also to pass on that knowledge to others
  • Customer Care Service
  •  deal with high–pressure situations
  • Enthusiasm
  •  excellent communication and problem solving skil
  • Hospitality
  •  Organized and eager not only to learn from other
  • Pro-active

Additional Information

1 information shared

  • www.linkedin.com/in/martargfonseca

    www.linkedin.com/in/martargfonseca

Connections
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F&B Assistant Director at Sport Hotels Resort & Spa Andorra
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Following
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