Martha Bernal

Martha Bernal

Customer Service Representative at TLScontact Switzerland
Lives in Zürich, Switzerland
over 6 months ago

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Blending a formal background in Business Administration in the Hotel and Tourism Industry with proven success in Marketing Sales and Customer Service roles, I am looking for new challenges.

I would bring both passion and expertise to target and build up strong and long lasting internal and external clients relationships. I am a versatile and proactive person with a wide sense of organisation, and commitment in every project that I undertake, consistently and with utmost respect and confidentiality. Likewise, I consider my communication skills in languages as an excellent asset to work in an international environment.


  • Customer Service Representative

    TLScontact Switzerland - Zürich, Switzerland

    April 2014 - June 2017

  • Customer Service Representative

    CSC Switzerland GmbH - Zürich, Switzerland

    January 2010 - March 2014

  • Marketing and PR Manager

    Italia & Italia SA - Panama City, Panama

    Sales & Marketing
    December 2002 - March 2007

  • Sales & Marketing Manager

    Aviomar SA, Expresos Aereos y Maritimos - Bogotá, Colombia

    Sales & Marketing
    May 1998 - October 2001

  • Convention & Events Manager

    Club de Ejecutivos - Bogotá, Colombia

    November 1993 - January 1995


  • Professional Matriculation as Travel and Tourism Agent

    Professional Council of Travel and Tourism Agents - Bogotá, Colombia

    January 1996 - June 1996

  • Specialisation in Administration of Food and Beverages

    Universidad Externado de Colombia - Bogotá, Colombia

    March 1985 - July 1985

  • Bachelor of Business Administration in Hotel and Tourism Industry

    Universidad Externado de Colombia - Bogotá, Colombia

    January 1979 - June 1984

  • High School Diploma

    Lyçee Français Louis Pasteur - Bogotá, Colombia

    September 1968 - July 1978


  • Spanish
    Native or fluent
  • English
    Full professional
  • French
    Full professional
  • German
    Limited working
  • Portuguese


  • Business Development
  • Business minded
  • Customer focus
  • Entrepreneurial Skills
  • F&B Marketing
  • Foreign Languages skills
  • Micro soft word excel pow
  • Public Relations
  • Service client
  • Stress tolerance
  • Team Bulding
  • Team worker
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