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Am hardworking and enthusiastic person with strong and effective organizational skills accomplished with professional qualification in B.A (Sociology, Philosophy and History) with specialization in customer service. Proficient in computer skills, persuasive communicator with the ability to relate to people at any level of customer service, Multitasking ability, prioritize the work against aggressive timelines, Tendency to thrive in dynamic and fluid environments while remaining pragmatic and focused, Ethical, Trustworthy and discreet
The Ritz-Carlton, JBR DUBAI, TRANS GUARD GROUP LLC - Dubai, United Arab EmiratesSecurityFebruary 2018 - November 2018 · 10 months
Patrol all areas of the property and lock property entrances when required. Assist guests with room access and handle all interruptions and complaints. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms and fire life safety system. Conduct daily physical hazard inspections. Respond to accidents and report to scenes of vehicle accidents or thefts. Contact emergency services or administer first aid as may be required. Assist guests or employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks or other incidents. Maintain confidentiality of all Security or Loss Prevention and property reports or documents release information only to authorized individuals. Conduct investigations and gather evidence and conduct interviews with relevant parties. Complete a Loss Prevention shift summary or daily activity report.
Marriott Marquis, TRANS GUARD GROUP LLC - Dubai, United Arab EmiratesSecurityJuly 2016 - December 2018 · 2 years and 6 months
Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Assist in completing incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints & resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Assist in conducting interviews with relevant parties for investigations and gather evidence.