Martina Caiazzo

Martina Caiazzo

Guest Service Agent at Grand Hotel Palace
Lives in Rome, Italy

Join Hosco and view Martina's full profile, it's free !

As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on
Join us

About me

Looking for a new challenge
A highly motivated, professional, hospitality minded person, with strong attention to details and standards. Dynamic, proactive, curious, and smily person. Professional background in Front Office, Event and Banquets departments. Fluent in English, German, Portuguese and Spanish, notions of French.


2 years and 9 months

  • Guest Service Agent

    Grand Hotel Palace - Rome, Italy

    Front Office reception
    March 2019 - Now · 11 months

  • Front Office & Guest Relations Agent

    Sheraton Parco de'​ Medici Rome Hotel - Rome, Italy

    Front Office reception
    July 2018 - December 2018 · 6 months

  • Front Office Agent Trainee

    Gran Melia Rome Villa Agrippina - Rome, Italy

    Front Office reception
    April 2018 - July 2018 · 4 months

    Organize the reception area, dealing with phone and email inquiries, providing administrative services to the Front Office Manager, guest relations, customer service, cashiering, check-in and check-out according to LHW and Melia standards, communication and cooperation with all the department of the hotel to guarantee unforgettable experience for the guests.

  • F&B, Banquet coordinator

    Hilton Frankfurt Airport - Frankfurt, Germany

    F&B service
    November 2017 - April 2018 · 6 months

    Set up banquets and meeting rooms according to the BEO and client’s requests; Fresh up of meeting rooms; Disassembly of banquets; Inform guests about ingredients; Coordinate extra staff; F&B stocks handling and purchasing new orders; Hostess at registration desks and/or cloakroom for big events; Welcome reception to guests; Breakfast service; Room service; Hilton Food & Beverage quality standard supervision

  • Sales Assistant Italy Market Area

    Weekendesk - Barcelona, Spain

    Sales & Marketing
    September 2017 - September 2017 · 1 month

    Assistance for the market manager area Italia Hotels portfolio management, rates and extra services handling; Creation of sell packages through back-end; Benchmarking activities in order to guarantee competitive prices compared to the principle OTA; Rates management through extranet; Costumer relationship management through Salesforce

  • Event sales trainee

    Sheraton Roma Hotel & Conference Center - Rome, Italy

    March 2017 - August 2017 · 7 months

    Events sales and planning; Account management from first offer to contract; Negotiation & contract handling; Reservations through Fidelio Opera System, Inspection on site and online; Document’s archive management; Co-operation with several hotel departments, especially Sales, Concierge, Reservation, F&B, Accounting; Welcome to guests. Participation to special projects dedicated to trainees, i.e. Organization of the Marriott Appreciation Week

  • Translator

    Raso Gioielli - Naples, Italy

    Sales & Marketing
    April 2016 - May 2016 · 2 months

    Translations from Italian to Spanish, from Spanish to Italian; Assistance for foreign policy office; Export correspondence with foreign partners from Spain


  • Master Degree in Tourism & Hospitality Management

    Business School Sole 24 ore - Rome, Italy

    June 2016 - February 2017

    Mainly subjects: • Tourism services online & offline communication and marketing • Hotellerie e Revenue Management • Sustainable development • Airport Marketing • E-business, e-commerce & online tourism • Wellness tourism • MICE: Meeting services sales & planning • Project: Communication plan for Ibis hotel to reach Millenials goals

  • Online Master Degree in Global Marketing, Communication & Made in Italy

    Centro studi comunicare l'impresa - Rome, Italy

    September 2015 - July 2016

    Mainly subject: • Marketing • Communication • International business relationship • European trade law

  • Linguistic e Cultural Mediation Bachelor Degree

    Università degli studi di Napoli L’ Orientale - Naples, Italy

    September 2011 - April 2015

    Title of final essay: The Portuguese orthographic agreement: a neverending story? Note: 110/110 Mainly subject: German - Portuguese languages, literatures & cultures Italian linguistic, literature & culture Modern History & fine modern arts


6 languages

  • Italian

    Native or fluent

  • German

    Full professional

  • English

    Full professional

  • Portuguese

    Full professional

  • Spanish

    Professional working

  • French


Personal information


  • Italian

Date of birth

January 17th 1992


14 skills

  • Check in & check out
  • Digital communication
  • Digital marketing
  • Excellent front of house
  • Excellent guest relation
  • Front Office
  • Retail marketing
  • Retail sales
  • Smart
  • Special events
  • Strategic event planning
  • Strong costumer service
  • Use opera
  • Webmarketing
Yashwant Thakur
IT (HOD)The ACT Hotel,a luxurious 5*hotel,180 Rooms & 72 Hotel,a luxurious 5* Hotel,71 Rooms)Corniche Area - Sharjah,UAE at Joined 5* Hotel (Handling two 5* Hotel IT)
Zahid Ullah
storkeeper and driver at Alltrans freight logistic llc
Natalia Garcia
Customer Service Agent at Stay U-nique
View 206 connections
Iberostar Group
Palma, Spain
Dorchester Collection
London, United Kingdom
Other members
Sean Ralph
Salzburg, Austria
Fairoza Tippens
Cape Town, South Africa
Mohamed MOUTAA
Ferney-Voltaire, France
Sneha Kulkarni
Dubai, United Arab Emirates
View 192841 members