Martina Caiazzo

Martina Caiazzo

Front Office & Guest Relations Agent at Sheraton Parco de'​ Medici Rome Hotel
Lives in Rome, Italy
over 6 months ago

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Tourism & Hospitality Management - Spoken languages: Italian (mother tongue), English, German, Portuguese, Spanish, French

Experience

  • Front Office & Guest Relations Agent

    Sheraton Parco de'​ Medici Rome Hotel - Rome, Italy

    Front Office reception
    July 2018 - Now · 6 months

  • Front Office Agent Trainee

    Gran Melia Rome Villa Agrippina - Rome, Italy

    Front Office reception
    April 2018 - July 2018 · 4 months

    Organize the reception area, dealing with phone and email inquiries, providing administrative services to the Front Office Manager, guest relations, customer service, cashiering, check-in and check-out according to LHW and Melia standards, communication and cooperation with all the department of the hotel to guarantee unforgettable experience for the guests.

  • F&B, Banquet coordinator

    Hilton Frankfurt Airport - Frankfurt, Germany

    F&B service
    November 2017 - April 2018 · 6 months

    Set up banquets and meeting rooms according to the BEO and client’s requests; Fresh up of meeting rooms; Disassembly of banquets; Inform guests about ingredients; Coordinate extra staff; F&B stocks handling and purchasing new orders; Hostess at registration desks and/or cloakroom for big events; Welcome reception to guests; Breakfast service; Room service; Hilton Food & Beverage quality standard supervision

  • Sales Assistant Italy Market Area

    Weekendesk - Barcelona, Spain

    Sales & Marketing
    September 2017 - September 2017 · 1 month

    Assistance for the market manager area Italia Hotels portfolio management, rates and extra services handling; Creation of sell packages through back-end; Benchmarking activities in order to guarantee competitive prices compared to the principle OTA; Rates management through extranet; Costumer relationship management through Salesforce

  • Event sales trainee

    Sheraton Roma Hotel & Conference Center - Rome, Italy

    Events
    March 2017 - August 2017 · 7 months

    Events sales and planning; Account management from first offer to contract; Negotiation & contract handling; Reservations through Fidelio Opera System, Inspection on site and online; Document’s archive management; Co-operation with several hotel departments, especially Sales, Concierge, Reservation, F&B, Accounting; Welcome to guests. Participation to special projects dedicated to trainees, i.e. Organization of the Marriott Appreciation Week

  • Translator

    Raso Gioielli - Naples, Italy

    Sales & Marketing
    April 2016 - May 2016 · 2 months

    Translations from Italian to Spanish, from Spanish to Italian; Assistance for foreign policy office; Export correspondence with foreign partners from Spain

Education

  • Master Degree in Tourism & Hospitality Management

    Business School Sole 24 ore - Rome, Italy

    June 2016 - February 2017

    Mainly subjects: • Tourism services online & offline communication and marketing • Hotellerie e Revenue Management • Sustainable development • Airport Marketing • E-business, e-commerce & online tourism • Wellness tourism • MICE: Meeting services sales & planning • Project: Communication plan for Ibis hotel to reach Millenials goals

  • Online Master Degree in Global Marketing, Communication & Made in Italy

    Centro studi comunicare l'impresa - Rome, Italy

    September 2015 - July 2016

    Mainly subject: • Marketing • Communication • International business relationship • European trade law

  • Linguistic e Cultural Mediation Bachelor Degree

    Università degli studi di Napoli L’ Orientale - Naples, Italy

    September 2011 - April 2015

    Title of final essay: The Portuguese orthographic agreement: a neverending story? Note: 110/110 Mainly subject: German - Portuguese languages, literatures & cultures Italian linguistic, literature & culture Modern History & fine modern arts

Languages

  • Italian
    Native or fluent
    100%
  • German
    Full professional
    80%
  • English
    Full professional
    80%
  • Portuguese
    Full professional
    80%
  • Spanish
    Professional working
    60%
  • French
    Notions
    20%

Skills

  • Check in & check out
  • Digital communication
  • Digital marketing
  • Excellent front of house
  • Excellent guest relation
  • Front Office
  • Retail marketing
  • Retail sales
  • Smart
  • Special events
  • Strategic event planning
  • Strong costumer service
  • Use opera
  • Webmarketing
Connections
Anton Khella
Bartender at Elegance Café Jazz Club
Dogukan Yildirim
Student from Akdeniz University - School of Tourism & Hotel Management
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
View 129 connections
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