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About me
Molto piacere, mi chiamo Martina, ho 22 anni e da 3 anni lavoro nel mondo dell’ospitalità.
Ho studiato per questo, ma trovarsi sul campo, poter accogliere un cliente, relazionarsi con egli, potergli creare un itinerario, accontentarlo, gestire un suo complain e vederlo ripartire felice è la più grande soddisfazione per chi lavora in questo settore.
La cosa che più mi rende felice nel mio lavoro é accogliere il cliente e cercare di scoprire il suo motivo di viaggio, una preferenza, un piccolo dettaglio che possa aiutarmi a stupirlo e rendere il suo soggiorno un’esperienza memorabile.
Experience
2 years and 2 months
-
Reservations Consultant
Rosewood London - London, United Kingdom
ReservationsJanuary 2020 - February 2020 · 2 months -
Guest Relations Agent
Rosewood Castiglion del Bosco - Montalcino, Italy
Guest RelationsApril 2019 - November 2019 · 8 months -
Junior Guest Relations Agent
Rosewood Castiglion del Bosco - Montalcino, Italy
Guest RelationsApril 2018 - November 2018 · 8 months -
Guest Relations Officer
Rosewood London - Holborn, London, United Kingdom
Guest RelationsJanuary 2018 - March 2018 · 3 months -
Guest Relations Trainee
Rosewood Castiglion del Bosco - Montalcino, Italy
Guest RelationsJuly 2017 - November 2017 · 5 months
Education
-
Diploma di istituto professionale settore servizi
Istituto Alberghiero F. Martini - Montecatini Terme, Italy
September 2012 - June 2017
Languages
5 languages
-
Italian
Native or fluent
-
English
Full professional
-
Spanish
Full professional
-
German
Notions
-
Russian
Notions
Personal information
Nationalities
-
Italian
Work Permits
-
European Union
Date of birth
March 01st 1998
Driving License
Yes
Skills
5 skills
- Check in & check out
- Complaint Handling
- Night Manager
- Problemsolving
- Working in a team
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