Martina Orlando

Martina Orlando

Food And Beverage Assistant at Waldorf Astoria Edinburgh - The
Lives in Edinburgh, United Kingdom
over 6 months ago

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Myself in three words: positive, hardworking and passionate.
I am studying Hospitality with Entrepreneurship as I truly believe in this field. My previous academic and working experiences helped me on several occasions to have a wider point of view.
I started employment when in high school and never stopped learning from all my working and academic experiences.
I have worked in the management of a model agency, as assistant manager in an engineering office, as staff for several catering companies while studying at university, and as a waitress at the Gleneagles hotel and now at the Waldorf Astoria Edinburgh.
I am deeply interested in the organisation and management side of the business alongside with the active participation in it’s running. I am now looking for my next step into the hospitality world.

Experience

  • Food And Beverage Assistant

    Waldorf Astoria Edinburgh - The - Edinburgh, United Kingdom

    F&B service
    September 2018 - Now · 4 months

    Food and beverage assistant at Peacock Alley lounge and bar. From greeting guests, suggesting house specialities and signatures cocktails, memorising orders and preferences, to setting tables accordingly and delivering a five stars service. Afternoon tea includes setting tables, taking drinks order and explaining its different stages to guests to ensure their satisfaction. Emotional engagement with guests and exceeding their expectations is the key element of this role.

  • Waitress

    Gleneagles Hotel & Resort - Auchterarder, United Kingdom

    F&B service
    April 2018 - September 2018 · 6 months

    Front of house staff at the “Dormy Clubhouse” restaurant, following the Leading Quality Assurance (LQA) standards in order to ensure the best customer experience. This includes emotional engagement, taking costumer’s orders, and serving drinks and food; as well as handling cash, card payments, room-charge and giving support to “Auchterader 70” pub for the daily running of the business. Also worked as staff during private dining events within the hotel in various tasks such as: setting and working at the tea-coffee station during conferences, waiting as part of a team for private functions, running a station during buffet dinners and cashiering for sport events.

  • Waitress/Hostess/Bartender/Supervisor

    Off To Work - Edinburgh, United Kingdom

    Catering
    September 2017 - April 2018 · 8 months

    From breakfast and lunch service in cafeterias to team and silver service at prestigious events, from wine waiting during large dinners to bartending at private functions, from working as hostess to being a supervisor. Covering several and various roles within the agency and waitressing in prestigious tearooms and cafes, for conferences in several venues, during sports events, awards, corporate dinners and weddings.

  • Assistant Manager

    Studio Orlando - Parma, Italy

    Engineering & Maintenance
    May 2017 - September 2017 · 5 months

    Assisting in the daily running of the business, taking phone-calls, organising appointments and meetings. Assisting during the planning of structural and architectural projects with “AutoCAD”, as well as dealing with the local councils. Participating in the conduction of surveys by collecting measures, photos and technical data to produce energetic certifications.

  • Waitress/Hostess/Bartender/Supervisor

    Off to Work - Edinburgh, United Kingdom

    Catering
    March 2017 - May 2017 · 4 months

    From breakfast and lunch service in cafeterias to team and silver service at prestigious events, from wine waiting during large dinners to bartending at private functions, from working as hostess to being a supervisor. Covering several and various roles within the agency and waitressing in prestigious tearooms and cafes, for conferences in several venues, during sports events, awards, corporate dinners and weddings.

  • Assistant Manager

    Studio Orlando - Parma, Italy

    Engineering & Maintenance
    September 2015 - September 2016 · 1 year and 1 month

    Assisting in the daily running of the business, taking phone-calls, organising appointments and meetings. Assisting during the planning of structural and architectural projects with “AutoCAD”, as well as dealing with the local councils. Participating in the conduction of surveys by collecting measures, photos and technical data to produce energetic certifications.

  • HR & Admin Manager

    IT&MF Model Agency - Parma, Italy

    Other
    September 2013 - June 2015 · 1 year and 10 months

    From personal assistant to HR & admin manager, worked as the link between clients and models as well as in the office organisation. Organising castings for showrooms and fashion exhibitions in Milan and Bologna, recruiting models and dealing to customer requests. Organising and running shows for fashion designers; from selecting locations, make-up artists and models, and to the running of the event behind the stage. Ensuring that the time schedule is followed, managing the staff, coordinating and assisting the fashion designer during the show. Following the financial organisation including the budget for fashion shows, drawing the office balance, staff payment and target marketing.

Education

  • BA (Hons.) Hospitality Management with Entrepreneurship

    Edinburgh Napier University - Tourism - Edinburgh, United Kingdom

    September 2016 - Now

  • Higher equivalent - Engineer Surveyor

    ITG Pacinotti - Bologna, Italy

    September 2008 - June 2013

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • AutoCad
  • Bartending,waiter,barista
  • Events assistant
  • Excellent teamwork skills
  • F&B micros
  • Good time management
  • Handling cash
  • Mac OS
  • Mcrosoft word
  • Microsoft po
  • Miscrosoft excel
Connections
Glenston Rebello
Guest Service Agent at Metropolitan Hotel Dubai
Patrick Chitanie
Internship at Ducasse Education
Following
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