Mary Ann Panganiban

Mary Ann Panganiban

Executive Lounge Waitress at Park Rotana & Park Arjaan
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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Experience

  • Executive Lounge Waitress

    Park Rotana & Park Arjaan - Abu Dhabi, United Arab Emirates

    F&B service
    September 2017 - Now · 1 year and 5 months

     Greet VIP guests as they approach the club lounge and provide them with assistance in seating.  Take orders for food items and beverages and provide guests with information on complementing drinks.  Expedite guests’ orders and ensure that they are delivered to their tables within specified timelines.  Respond to the guest inquiries regarding hotel and lounge’s features and services and address any specific concerns regarding services and premises.  Prepare buffet areas and ensure that all necessary food and beverage items are presented in an appealing manner  Maintain kitchen, buffet and lounge areas in a neat manner by paying close attention to food services, refrigerators and floors  Perform follow up duties to ensure continuous guest satisfaction and take orders for additional services  Serve orders and refill glasses with alcoholic and non-alcoholic beverages  Responsible for researching discrepancies between inventory reports and on-hand inventory.  Tracked and documented transfers of product from one outlet to another.  Responsible for requisition of alcoholic beverages and other food items in the store.  Updating guest preference in Opera System.  Printing and saving back up reports for the lounge.

  • Food & Beverage Secretary

    Park Rotana & Park Arjaan - Abu Dhabi, United Arab Emirates

    F&B other
    May 2018 - June 2018 · 2 months

     Maintain and coordinate management calendar.  Manage the Department time and attendance system.  Sends email to concern department regarding the hotel’s on going promotion.  Keep calendar constantly updated to facilitate appointment and meeting schedules  Prepare, assemble and distribute various reports and documents.

  • Restaurant Reservation Agent

    Park Rotana & Park Arjaan - Abu Dhabi, United Arab Emirates

    F&B service
    May 2018 - June 2018 · 2 months

     Answering all incoming calls as per Rotana Standard of Operation (SOP) and assisting guests with any inquiries regarding F&B promotions.  Taking reservation in proactive way.  Sending proposals and Confirmation.  Follow-up of proposals and confirmations on or before the reservation dates.  Be knowledgeable about F&B promotions

  • Waitress / Outlet In-Charge

    Cateriya Catering Services - Dubai, United Arab Emirates

    F&B service
    August 2015 - September 2017 · 2 years and 2 months

     Serving food and beverages while maintaining proper food temperatures in all food products.  Constantly maintain high customer standards.  Understand and adheres to proper food handling , safety and sanitation  Exhibits a positive, warm and hospitable attitude towards the guests.  Handling customer complaints and concerns in an efficient timely manner.  Coordinating and multi-tasking job duties in a busy environment. Maintain up to date information.  Providing excellent service  Provide proper training to newly joined staff and making sure that the outlet is under proper supervision.

  • Office Staff/ Data Handler

    SCAD (Singapore) Services Pte. Ltd. - Cavite City, Philippines

    Back Office
    June 2014 - December 2014 · 7 months

     Prepare and provide weekly schedule for the production.  Receive and transmit data to Japan site using SCAD Distribution System  Prepare requisition for additional order that is urgently needed  Schedule shipping of all products according to the destination in Japan.  Weekly inventory of all the materials needed in the production.  Printing, scanning and transmitting barcode information direct to Japan site and Logistic Department with the use of SCAD Distribution System.  Printing and providing all the documents needed for the production.  Receiving and issuance of certain materials to the production.  Compile all the documents according to the standards.  Coordinates and communicate to the Japanese adviser regarding some issues and concerns in the production and the product.  Providing detailed information to the production regarding the shipping and changes in the product

  • Manufacturing Operation Clerk

    International Precision Assemblies Incorporated - Cavite City, Philippines

    Back Office
    December 2013 - May 2014 · 6 months

     Printing, scanning and issuance of barcode needed in the production.  Compiles and records production data and prepare reports based on the data compiled.  Calculates quantities of items produced, materials used, and defect equipment in the production.  Report any defect machine or equipment in the production.  Issuance of work instruction used by the operator.  Coordinate with other department regarding internal information.  Distribute production schedules and work orders to department.  Responsible for the requisition and maintains inventories of materials and supplies to meet production demands.

  • Office Staff/ Encoder

    House and Research Development (S) Pte. Ltd - Cavite City, Philippines

    Back Office
    May 2013 - October 2013 · 6 months

     Designing a computer graphic floor plan using Vector Works System.  Modify the floor plan according to the design required for the BASE Isolated House (earthquake resistant house). Providing proper and correct computation needed in the floor plan.  Testing the graphical design to know whether it will pass the requirements for Hybrid Seismic Isolation System. Designing and planning the proper location of isolator and slider in the seismic isolation layer.  Designing and planning the appropriate foundation beam and horizontal braces in the steel frame foundation. Checking all the computer graphic house plan before shifting to the next process.

Education

  • Bachelor of Science in Information Technology

    Cavite State University - Cavite City, Philippines

    June 2009 - April 2013

Languages

  • Tagalog
    Native or fluent
    100%
  • English
    Professional working
    60%

Skills

  • Clerical and Secretarial
  • Computer Profficency
  • Computer systems
  • Experience in 5* hotels
  • F&B micros
  • F&B operation
  • Good communication skill
  • Good computer skills
  • Good telephone manner
  • Guest service oriented
  • IT knowledge
  • Knowledge in MS office
  • Opera Hotel system
Connections
Trever Lugwa
waiter at Bonnington Jumeirah Lakes Towers
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