Mary Kiilu

Mary Kiilu

Restaurant Supervisor at Pascal Tepper French Restaurant
Lives in United Arab Emirates

Join Hosco and view Mary's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

About me

A focused, detail-oriented Restaurant Supervisor, Professionally with more 4 years’ experience combining restaurant, lounge management, business operations, customer service relations and guest relations expertise to streamline hospitality and dinning operations, and accelerate revenue growth. An exceptional leader and communicator with proven record of accomplishment of cultivating, training and guiding teams prepared to exceed expectations

Experience

11 years

  • Restaurant Supervisor

    Pascal Tepper French Restaurant - United Arab Emirates

    F&B service
    December 2015 - Now · 3 years and 11 months

     Conduct numerous employees.  Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.  Ensures compliance with all food & beverage policies, standards and procedures by training, supervising.  Understands employee positions well enough to perform duties in employees' absence.  Maintains service and sanitation standards in restaurant, bar/ lounge and room service areas.  Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.  Encourages and builds mutual trust, respect, and cooperation among team members.  Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.  Develops specific goals and plans to prioritize, organize, and accomplish your work.  Ensures and maintains the productivity level of efficiency and consistency

  • Head Waitress

    InterContinental Hotels Group® - Dubai, United Arab Emirates

    F&B service
    February 2010 - April 2015 · 5 years and 3 months

     Oversaw and assisted with supervising the restaurant inlcuding140 seats,  Supported staff development by creating and implementing training plans and sessions, and ensuring they remained abreast of vital updates including house count and menu changes.  Monitored administrative processes by coordinating and managing attendance records, staff rosters and logbook.  Ensure that all food and products are high quality and prepare and served following set standards. Continually strived to develop staff in all areas of Supervisory and professional development. Pass on information from upper management to employees and vice versa. Prepare and submit performance reports

  • F&B Team Leader

    Crowne Plaza Dubai - Dubai, United Arab Emirates

    F&B service
    January 2009 - January 2010 · 1 year and 1 month

    Led operations for restaurant including 105 seats (indoor & outdoor) by assisting Assistant Restaurant Manager on the floor and providing assistance with management and administrative responsibilities.  Contributed to dining floor initiatives and coordinating table layout.  Maintained staff efficiency and provided an exceptional guest experience by training, coaching and mentoring team members on procedures, best practices and standards

  • F&B Captain

    El Chico Mexican Restaurant - Dubai, United Arab Emirates

    F&B service
    April 2008 - January 2009 · 10 months

    Led operations for restaurant with 115 seating capacity as New-Hire Trainer by ensuring staff remained abreast of standards and operating procedures, and maintaining employee schedule. Also, stand in the manager’s absence.  Additional responsibilities included monitoring inventory and participating in food and beverage meetings.  To ensure the smooth running of the Outlet,  Establish and maintains effective employee relations,  To ensure the company standards are maintained in a regularly basis.  Maintains a clean and hygiene work areas,  To ensure all HACCP guidelines are achieved and maintained,  Conducted briefing and SOP training for the staff.

Education

  • Hospitality& Business Administration

    Kenya Utalii College - Nairobi, Kenya

    April 2003 - July 2006

    Majored Hospitality Management

Languages

1 language

  • English

    Native or fluent

Personal information

Nationalities

  • Kenyan

Work Permits

  • United Arab Emirates

Date of birth

November 12th 1988

Driving License

Yes

Skills

15 skills

  • Excellent customer care
  • F&B management
  • F&B micros
  • First aid/CPR certified
  • food cost
  • Good problem solver
  • Great customer service
  • HACCP certified
  • hotel opening
  • Hotel trained
  • Level 3 food safety
  • Micros POS
  • MyMicros
  • Pre-opening a restaurant
  • Staff-training
Connections
Beatrice Jerono
Waitress/Hostess at hilton kenya
Following
Hyatt Hotels Dubai
Dubai, United Arab Emirates
Taj Dubai
Dubai, United Arab Emirates
W Dubai - The Palm
Dubai, United Arab Emirates
Other members
Karen Kamau
Dubai, United Arab Emirates
Arnold Subala
Dubai, United Arab Emirates
Hussam Aldin Bakle
Dubai, United Arab Emirates
Rhassiane Lee Jara
Dubai, United Arab Emirates
Alejandro Javier
Dubai, United Arab Emirates
View 173212 members