Mary Michelle Ducay

Mary Michelle Ducay

Team Leader - Telephone Operator at Millennium Airport Hotel Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

Join Hosco and view Mary Michelle's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

A highly motivated individual with extensive knowledge of the hospitality industry through education and on the job training that strives to deliver top-notch service and have opportunities for continuous learning. Detail-oriented professional, comfortable at multi-tasking, with more than 9 years’ experience in implementing administrative. Proficient in a number of related tasks; providing administrative support to executives, performing office and clerical duties and backing-up data entry / front desk.

Experience

  • Team Leader - Telephone Operator

    Millennium Airport Hotel Dubai - Dubai, United Arab Emirates

    Communication
    October 2012 - Now · 6 years and 2 months

     Manage the front desk department including front desk agents, telephone operator, and bell staff.  Monitor occupancy and revenue numbers on a daily basis to ensure hotel optimizes performance.  Work closely with all other hotel departments to ensure efficient hotel operations.  Learned tasks and responsibilities of the front office manager by shadowing and actively pursuing new tasks. To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.  Trains new Guest services, Telephone Operator agent and Cross Trainees.  Discuss job performance with employees to identify causes and issues and to work on resolving problems.  Prepare and issue work schedules, duty roster, deadlines, and duty assignments for office or administrative staff.

Languages

  • English
    Professional working
    60%
Following
Marjan Island Resort & Spa Managed By AccorHotels
Ras Al-Khaimah, United Arab Emirates
Mandarin Oriental Jumeira, Dubai
Dubai, United Arab Emirates
Shangri-la Hotel, Dubai
Dubai, United Arab Emirates
Other members
Bernadine Ynieto
Dubai, United Arab Emirates
Ivan Ilic
Dubai, United Arab Emirates
Divya Madhan
Dubai, United Arab Emirates
Ryan Albert Nanadiego Rivera
Jumeirah Lakes Towers, Dubai, United Arab Emirates
Akhila Kumar
Dubai, United Arab Emirates
View 325429 members