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A highly motivated individual with extensive knowledge of the hospitality industry through education and on the job training that strives to deliver top-notch service and have opportunities for continuous learning. Detail-oriented professional, comfortable at multi-tasking, with more than 9 years’ experience in implementing administrative. Proficient in a number of related tasks; providing administrative support to executives, performing office and clerical duties and backing-up data entry / front desk.
Team Leader - Telephone Operator
Millennium Airport Hotel Dubai - Dubai, United Arab EmiratesCommunicationOctober 2012 - Now · 6 years and 2 months
Manage the front desk department including front desk agents, telephone operator, and bell staff. Monitor occupancy and revenue numbers on a daily basis to ensure hotel optimizes performance. Work closely with all other hotel departments to ensure efficient hotel operations. Learned tasks and responsibilities of the front office manager by shadowing and actively pursuing new tasks. To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external. Trains new Guest services, Telephone Operator agent and Cross Trainees. Discuss job performance with employees to identify causes and issues and to work on resolving problems. Prepare and issue work schedules, duty roster, deadlines, and duty assignments for office or administrative staff.