Mary Michelle Ducay

Mary Michelle Ducay

Team Leader - Telephone Operator at Millennium Airport Hotel Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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A highly motivated individual with extensive knowledge of the hospitality industry through education and on the job training that strives to deliver top-notch service and have opportunities for continuous learning. Detail-oriented professional, comfortable at multi-tasking, with more than 9 years’ experience in implementing administrative. Proficient in a number of related tasks; providing administrative support to executives, performing office and clerical duties and backing-up data entry / front desk.


  • Team Leader - Telephone Operator

    Millennium Airport Hotel Dubai - Dubai, United Arab Emirates

    October 2012 - Now · 6 years and 2 months

     Manage the front desk department including front desk agents, telephone operator, and bell staff.  Monitor occupancy and revenue numbers on a daily basis to ensure hotel optimizes performance.  Work closely with all other hotel departments to ensure efficient hotel operations.  Learned tasks and responsibilities of the front office manager by shadowing and actively pursuing new tasks. To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.  Trains new Guest services, Telephone Operator agent and Cross Trainees.  Discuss job performance with employees to identify causes and issues and to work on resolving problems.  Prepare and issue work schedules, duty roster, deadlines, and duty assignments for office or administrative staff.


  • English
    Professional working
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