Mary Mugo

Mary Mugo

Lobby Hostess at Wydham Grand Manama
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am currently looking for a new opportunity to grow my career.I am a very sociable person with high skills of team work and offers the best sources possible to persuue a career in which i will archieve to the highest level of productivity by serving cuustomers to their satisfaction.

Experience

  • Lobby Hostess

    Wydham Grand Manama - Manama, Bahrain

    Front Office reception
    November 2017 - December 2018 · 1 year and 2 months

    • To warmly welcome the guests and bid farewell upon departure to escort guests to a table; balancing the customer flow among the service sections. • Handling the check in and check out of the guest with the lounge access. • Doing the guest relation role by assigning the rooms and inspecting the VIP rooms prior to the arrival and ensure that all the amenities are placed. • Ensuring all online guest comments are read/analyzed and actioned by replying accordingly. • Handling the Wyndham Reward Member Program. • Monitoring and recording of guests who enter and utilize the Lounge. • Responsible for the proper set up, presentation of food, beverage and necessary supplies. • Taking good care of the guest and ensuring total guest satisfaction • Attending department and inter-departmental meetings. • Handling and resolving guest complaints

  • Waitress/Hostess

    Dubai World Trade Centre - Dubai, United Arab Emirates

    F&B service
    April 2014 - January 2016 · 1 year and 10 months

    Taking the payment from the guest. controlling the sales

  • Waitress

    Safari Park Hotel - Kenyatta Road, Kenya

    F&B service
    March 2012 - September 2012 · 7 months

    Serving the guest. Remove plates and glases from the table Taking order from the guest

Education

  • Nairobi Aviation College of Hospitality

    January 2010 - December 2012

Languages

  • English
    Professional working
    60%
  • Swahili
    Professional working
    60%
Following
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