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My name is Mary Mukundi, i am Customer Service Expert. I have extensive experience in Hospitality, Retail and Tourism hence gaining diverse skills. I have worked with people from all walks of life, this gave me the opportunity to be open minded, receptive, empathetic, impartial, flexible and dynamic. I believe i could fit in you company without any difficulty.
Front Office Supervisor
Accor Hotels Group - Ibis Al Barsha - Dubai, United Arab EmiratesFront Office receptionFebruary 2017 - Now
* Oversee all front Office Operations * Team leader, allocate tasks and ensure smooth operation. *Complaint handling and coordinate with other departments to ensure guest satisfaction. * Generate reports & invoicing *Email correspondence *Departmental trainer *Reservations
Diploma in Public Relaions
University of Nairobi - Nairobi, KenyaJune 2012 - December 2014
SwahiliNative or fluent100%
EnglishNative or fluent100%
- Customer service expert
- - dynamique
- Friendly and positive
- Good attention to detail
- Good communication
- Good interpersonal skills
- sound decision making
- • strong organizational skills