Mary Mukundi

Mary Mukundi

Front Office Supervisor at Accor Hotels Group - Ibis Al Barsha
Lives in Dubai, United Arab Emirates
over 6 months ago

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My name is Mary Mukundi, i am Customer Service Expert. I have extensive experience in Hospitality, Retail and Tourism hence gaining diverse skills. I have worked with people from all walks of life, this gave me the opportunity to be open minded, receptive, empathetic, impartial, flexible and dynamic. I believe i could fit in you company without any difficulty.

Experience

  • Front Office Supervisor

    Accor Hotels Group - Ibis Al Barsha - Dubai, United Arab Emirates

    Front Office reception
    February 2017 - Now

    * Oversee all front Office Operations * Team leader, allocate tasks and ensure smooth operation. *Complaint handling and coordinate with other departments to ensure guest satisfaction. * Generate reports & invoicing *Email correspondence *Departmental trainer *Reservations

Education

  • Diploma in Public Relaions

    University of Nairobi - Nairobi, Kenya

    June 2012 - December 2014

Languages

  • Swahili
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Customer service expert
  • - dynamique
  • Friendly and positive
  • Good attention to detail
  • Good communication
  • Good interpersonal skills
  • receptive
  • sound decision making
  • Staff-training
  • • strong organizational skills
  • Teamleader
Following
Royal Continental Hotel
Dubai, United Arab Emirates
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