MATHEW SAM

MATHEW SAM

Outlet Supervisor at Dukes Dubai
Lives in The Palm Jumeirah, Dubai, United Arab Emirates

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About me

I bring to the table a successful career of over 8 years in Guest Servicing and F&B Management. I excel in knowledge of international and national dishes and have sound awareness of service industry. I am adept in maintaining high service standards and fostering excellent guest relations.

My specialized skills are in monitoring food production and exquisite presentation of food and beverage. My focus remains on maintaining presentations, staff grooming & hospitality culture, better ambience and service readiness. Throughout my experience in the industry, I have acquired skills in ensuring adequate stock for regular use at outlets and efficient utilization of outlet resources. My distinguished competency is to streamline restaurant operations by complying with F&B norms and checking minimum supply waste.

My utmost priority is to enhance the performance of the staff by constantly encouraging them thereby providing excellence service to guests. I am proficient in maintain inventory on a daily basis and replenishing it as and when required.

I am endowed with excellent communicational, interpersonal, team leading, analytical and problem solving skills coupled with the ability to organize information and communicate the same in a clear & useful manner. I am an effective team-leader, with skills to cut across cultural barriers in an international business scenario.

Feel free to drop a line at: mathewsam04@gmail.com

Experience

10 years

  • Outlet Supervisor

    Dukes Dubai - The Palm Jumeirah, Dubai, United Arab Emirates

    F&B service
    January 2018 - Now · 2 years

    Key Deliverables:  F&B Management: Manage F&B day-to-day operations (food selection, preparation, presentation and preservation, quality, test, and its nutrition) within budgeted guidelines and to the highest standards. Ensuring proper and legal alcoholic beverage service, kitchen safety techniques and occupational safety practices. Rallying staff during heavy shifts, resolving conflicts and getting work done on time.  General Supervision: Sustaining outlet reputation & ethos; involvement in event planning and administering hotel services (catering & accommodation facilities). Monitoring operational & ancillary departments of the hotel along with safeguarding high hospitality standards; quality assurance, hygiene, safety & security. Coordinating with diverse departments, guest service associate and team leaders for correct preparation of financial reports & statements.  Inventory Control: Establishing enough inventory levels, conducting physical verification of stock, implementing inventory control methods and gaining best pricing from vendors. Dealing with varied vendors / suppliers for procurement of food items & cleaning agents.  Team Mentoring & Coordination: Working closely with multidisciplinary team while regulating staffing as per fluctuating workloads. Supervising food & beverage service staff in accordance with operating policies by creating a positive team atmosphere among team members. Assign daily workloads to outlet associates.  People Management: Participating in daily briefings and relevant departmental / interdepartmental meetings to discuss on safeguarding the brand value of the hotel and achieving corporate goals. Rallying staff during heavy shifts, resolving conflicts and getting work done on time.

  • IRD Captain

    Marriott Marquis City Center Doha - Doha, Qatar

    Other
    August 2014 - December 2017 · 3 years and 5 months

    Within my present role as IRD Captain, I leverage the comprehensive & cross-cultural experience in event planning and administrating hotel services which include catering and accommodation among other services. Moreover, I dealt with various suppliers to ensure supply of cleaning agents and food items. In addition to my responsibilities, I play an imperative role in administering the staff, resolving conflicts and getting work done on time. I am responsible for maintaining exceptional hospitality service and assuring acceptable standards of hygiene, security and safety. I am dexterously involved in monitoring operational and ancillary departments while coordinating with diverse departments, team leaders and guest service associates for timely and accurate preparation of financial reports and statements. My accountabilities also include assuring proper legal service of alcohol and maintain F&B day-to-day operations while maintaining standards to the highest possible level. My work has enabled me to achieve quite a few milestones during my tenure, which comprises proven endeavours such as: ★Received Star of the Month IRD ★Played a pivotal role in tracking Expiry Format, Linen Inventory and increased Team Training hours by 20% as compared to previous years ★Implemented Over Time Control system ★Introduced new F&B promotions for IRD which helped in boosting sales

  • Mini Bar Captain

    Renaissance Doha City Center Hotel - Doha, Qatar

    F&B service
    December 2011 - July 2014 · 2 years and 8 months

  • F&B Attendant

    Novotel Hyderabad (HICC) - Hyderabad, India

    F&B service
    June 2009 - July 2010 · 1 year and 2 months

  • F&B Trainee

    Le Merdian Ahmedabad - Ahmedabad, India

    F&B service
    November 2008 - January 2009 · 3 months

    2 Month Vocational Training (Food and Beverage service)

  • F&B Trainee

    Le Royal Meridien - Chennai, India

    F&B other
    September 2006 - February 2007 · 6 months

    6 month industrial training (4 major department)

Education

  • BSC Hotel Management

    Annamalai University - Hospitality and Tourism Management - Chennai, India

    December 2006 - July 2009

    Bachelor Of Hotel Management

Languages

4 languages

  • Hindi

    Native or fluent

  • English

    Full professional

  • Malayalam

    Full professional

  • Gujarati

    Full professional

Personal information

Nationalities

  • Indian

Work Permits

  • United Arab Emirates

Date of birth

September 04th 1988

Skills

8 skills

  • Catering
  • F&B micros
  • F&B other
  • Food and Beverage
  • Inventory control
  • People managment
  • Team coach
  • Time managment
Connections
Calvin Susanto
F&B Management Trainee chez The Doyle Collection
Suresh Chithra
Jr.sous chef at Centro by Rotana
Joannah Marie Bayanay
Human Resources Executive at Barcelo Hotel Group
View 58 connections
Following
JW Marriott Marquis Hotel Dubai
Dubai, United Arab Emirates
The Connaught
London, United Kingdom
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