Mathieu Lombard

Mathieu Lombard

Adjoint Directeur des Opérations at SomnOO
Lives in Lyon, France
over 6 months ago

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About me

Currently working as Deputy Director of Operations, openness and curiosity are my key words.

Feel free to contact me, always a great pleasure to discuss !


4 years and 7 months

  • Adjoint Directeur des Opérations

    SomnOO - Lyon, France

    Administration & General
    September 2018 - Now · 6 months

  • Apprenti Hébergement - Villa Florentine *****

    Relais & Châteaux - Lyon, France

    Rooms division
    September 2017 - September 2018 · 1 year and 1 month

    • Maintain standards of guest service as etablished by the General Manager. • Management of customer correspondence before, during and after their stay • Proactivity: anticipating customer needs with e-mailing • Collect and provide comprehensive information to guests about the property and the surrounding area amenities, including special events and activities and any other information of interest • Respond to guest requests for special arrangements or services (transportation, reservations, guided tour, dry cleaning...) by making arrangements or identifying appropriate providers. • Managing appointments of the hotel's wellness area • Ensure guest satisfaction score are consistently maintained during their stay • Invoicing of service providers & other services • Enhancement of the concierge information base (restaurants, shows, events) • Development of the network of service providers • Link between hotel guests and external service providers • Following the Hotel and Relais & Chateaux standards and policies

  • Assistant Project Manager - Hospitality & catering

    French Chamber of Commerce and Industry - Avignon, France

    Administration & General
    September 2016 - September 2017 · 1 year and 1 month

  • Receptionist - Concierge - Le Jardin des Sens *****

    Relais & Châteaux - Paris, France

    Rooms division
    July 2014 - July 2016 · 2 years and 1 month


Currently studying

  • Master's Degree in Hospitality and Catering Management

    IAE Lyon - School of Management - Lyon, France

    August 2017 - Now

  • Bachelor's Degree in Hospitality and Catering Management

    Université d'Avignon et des Pays de Vaucluse - Avignon, France

    September 2016 - July 2017

  • Higher National Diploma in Hospitality and Catering Management

    ESICAD Business School - Montpellier, France

    September 2014 - May 2016


4 languages

  • English

    Native or fluent

  • French

    Native or fluent

  • Spanish

    Professional working

  • Russian

    Limited working


6 skills

  • Catering Management
  • Conciergerie
  • Cost control
  • Hospitality
  • Hotel Revenue Management
  • Project management
Julie TO
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