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Currently working as Deputy Director of Operations, openness and curiosity are my key words.
Feel free to contact me, always a great pleasure to discuss !
4 years and 7 months
Adjoint Directeur des Opérations
SomnOO - Lyon, FranceAdministration & GeneralSeptember 2018 - Now · 6 months
Apprenti Hébergement - Villa Florentine *****
Relais & Châteaux - Lyon, FranceRooms divisionSeptember 2017 - September 2018 · 1 year and 1 month
• Maintain standards of guest service as etablished by the General Manager. • Management of customer correspondence before, during and after their stay • Proactivity: anticipating customer needs with e-mailing • Collect and provide comprehensive information to guests about the property and the surrounding area amenities, including special events and activities and any other information of interest • Respond to guest requests for special arrangements or services (transportation, reservations, guided tour, dry cleaning...) by making arrangements or identifying appropriate providers. • Managing appointments of the hotel's wellness area • Ensure guest satisfaction score are consistently maintained during their stay • Invoicing of service providers & other services • Enhancement of the concierge information base (restaurants, shows, events) • Development of the network of service providers • Link between hotel guests and external service providers • Following the Hotel and Relais & Chateaux standards and policies
Assistant Project Manager - Hospitality & catering
French Chamber of Commerce and Industry - Avignon, FranceAdministration & GeneralSeptember 2016 - September 2017 · 1 year and 1 month
Receptionist - Concierge - Le Jardin des Sens *****
Relais & Châteaux - Paris, FranceRooms divisionJuly 2014 - July 2016 · 2 years and 1 month
Master's Degree in Hospitality and Catering Management
IAE Lyon - School of Management - Lyon, FranceAugust 2017 - Now
Bachelor's Degree in Hospitality and Catering Management
Université d'Avignon et des Pays de Vaucluse - Avignon, FranceSeptember 2016 - July 2017
Higher National Diploma in Hospitality and Catering Management
ESICAD Business School - Montpellier, FranceSeptember 2014 - May 2016
Native or fluent
Native or fluent
- Catering Management
- Cost control
- Hotel Revenue Management
- Project management