Matilda Ross

Matilda Ross

Administrative Officer at The University of Western Australia
Lives in Amsterdam, Netherlands
over 6 months ago

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A A service-oriented administration professional with experience in the tertiary education and publishing sectors seeking an administrative role working with people who are experts in their field. I’m passionate about client service and strive to improve the organisations I am part of and the stakeholders that we work for.

My professional ethos is to to be approachable, knowledgeable and efficient. I am skilled at juggling multiple demands on my attention and remain cheerful even under pressure. I always look for opportunities that involve collaboration and teamwork, because from collaboration comes strong relationships and exceptional outcomes.

Experience

  • Administrative Officer

    The University of Western Australia - Perth, Australia

    Administration & General
    July 2013 - November 2015

    Worked in a small front-line team to engage, advise and support the the faculty’s 3000+ undergraduate and postgraduate students. I received an internal promotion to Administrative Officer, where I took on additional responsibilities to my previous Administration Assistant role. I provided accurate, personalised, and timely advice to prospective and current students on a range of issues including course selection, enrolment process, academic and personal issues affecting study, extracurricular engagement and graduation. In our peak periods, our team of four responded to 250+ enquiries each day. I liaised with the academics and administrative teams within the faculty and in the wider university to enable me to make high-level enrolment decisions to process student exchange, requests for non-standard enrolments, and advised on confidential matters regarding student experience. Key achievements -Dealt with complex client enquiries escalated by junior staff, including difficult customers and non-standard reque

  • Administrative Assistant

    The University of Western Australia - Perth, Australia

    Administration & General
    August 2012 - July 2013

    Within the same team, my primary responsibility was student enquiry management. I responded to enquiries in a range of mediums: face-to-face, telephone, and email. This required me to accurately create, maintain, and process confidential documents and records within standard response times. I was also responsible for the office management of the student office, including stock ordering and maintaining communal areas. Key achievements: -Met or exceeded service level agreements for client response times (2 days). Our team managed nearly double the number of enquiries that other service areas received, processing over 250 enquiries in peak periods. We maintained our SLA targets even as our enquiry numbers increased. -Adapted a seldom-opened e-newsletter into a dynamic webpage, then later integrating it into the university’s online learning management system to streamline and unify the way we communicated with our students. -Created and maintained a database of standard enquiry responses to ensure our communi

  • Shift Manager and Waitstaff

    The Red Herring Restaurant - East Fremantle, Australia

    Hostess
    November 2008 - August 2012

    Waitperson for an award-winning contemporary fine dining restaurant and function venue. Worked in the a-la cart restaurant and private functions to meet the requests of up to 210 guests. Shift supervisor of up to 8 staff. Responsible for opening restaurant, staff management and rostering, and cash up procedures.

  • Home Economics Assistant

    Presbyterian Ladies' College - Perth, Australia

    F&B kitchen
    March 2008 - June 2008

    Home Economics Assistant for an IB World School for girls in Year Groups 9-12. Responsible for ordering and managing stock for both cooking and sewing classes, cleaning and maintaining equipment, preparing food for classes and demonstrations, and ensuring the cleanliness, safety and hygiene of classrooms and prep areas was maintained.

  • Barstaff and Waitress

    The Grosvenor Hotel - Perth, Australia

    F&B service
    March 2007 - April 2008

    Waitstaff and bar service for the iconic Heritage bistro and pub. Drawing a diverse mix of customers, from secretaries to students, bankers to builders. Responsible for setting up and closing down the bar and bistro areas, serving customers in bar, bistro and function areas and processing payments.

Education

  • The University of Western Australia - Perth, Australia

    December 2012 - December 2013

    Bachelor of Arts (Honours) First Class Linguistics

  • The University of Western Australia - Perth, Australia

    December 2008 - December 2011

    Bachelor of Arts Majors in Latin and Linguistics

Languages

  • English
    Native or fluent
    100%
  • Dutch
    Notions
    20%

Skills

  • Adobe Indesign
  • Food & Beverage
  • Hostess
  • Microsoft Office
  • Oracle
Following
Hosco
Geneva, Switzerland
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