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A A service-oriented administration professional with experience in the tertiary education and publishing sectors seeking an administrative role working with people who are experts in their field. I’m passionate about client service and strive to improve the organisations I am part of and the stakeholders that we work for.
My professional ethos is to to be approachable, knowledgeable and efficient. I am skilled at juggling multiple demands on my attention and remain cheerful even under pressure. I always look for opportunities that involve collaboration and teamwork, because from collaboration comes strong relationships and exceptional outcomes.
The University of Western Australia - Perth, AustraliaAdministration & GeneralJuly 2013 - November 2015
Worked in a small front-line team to engage, advise and support the the faculty’s 3000+ undergraduate and postgraduate students. I received an internal promotion to Administrative Officer, where I took on additional responsibilities to my previous Administration Assistant role. I provided accurate, personalised, and timely advice to prospective and current students on a range of issues including course selection, enrolment process, academic and personal issues affecting study, extracurricular engagement and graduation. In our peak periods, our team of four responded to 250+ enquiries each day. I liaised with the academics and administrative teams within the faculty and in the wider university to enable me to make high-level enrolment decisions to process student exchange, requests for non-standard enrolments, and advised on confidential matters regarding student experience. Key achievements -Dealt with complex client enquiries escalated by junior staff, including difficult customers and non-standard reque
The University of Western Australia - Perth, AustraliaAdministration & GeneralAugust 2012 - July 2013
Within the same team, my primary responsibility was student enquiry management. I responded to enquiries in a range of mediums: face-to-face, telephone, and email. This required me to accurately create, maintain, and process confidential documents and records within standard response times. I was also responsible for the office management of the student office, including stock ordering and maintaining communal areas. Key achievements: -Met or exceeded service level agreements for client response times (2 days). Our team managed nearly double the number of enquiries that other service areas received, processing over 250 enquiries in peak periods. We maintained our SLA targets even as our enquiry numbers increased. -Adapted a seldom-opened e-newsletter into a dynamic webpage, then later integrating it into the university’s online learning management system to streamline and unify the way we communicated with our students. -Created and maintained a database of standard enquiry responses to ensure our communi
Shift Manager and Waitstaff
The Red Herring Restaurant - East Fremantle, AustraliaHostessNovember 2008 - August 2012
Waitperson for an award-winning contemporary fine dining restaurant and function venue. Worked in the a-la cart restaurant and private functions to meet the requests of up to 210 guests. Shift supervisor of up to 8 staff. Responsible for opening restaurant, staff management and rostering, and cash up procedures.
Home Economics Assistant
Presbyterian Ladies' College - Perth, AustraliaF&B kitchenMarch 2008 - June 2008
Home Economics Assistant for an IB World School for girls in Year Groups 9-12. Responsible for ordering and managing stock for both cooking and sewing classes, cleaning and maintaining equipment, preparing food for classes and demonstrations, and ensuring the cleanliness, safety and hygiene of classrooms and prep areas was maintained.
Barstaff and Waitress
The Grosvenor Hotel - Perth, AustraliaF&B serviceMarch 2007 - April 2008
Waitstaff and bar service for the iconic Heritage bistro and pub. Drawing a diverse mix of customers, from secretaries to students, bankers to builders. Responsible for setting up and closing down the bar and bistro areas, serving customers in bar, bistro and function areas and processing payments.
The University of Western Australia - Perth, AustraliaDecember 2012 - December 2013
Bachelor of Arts (Honours) First Class Linguistics
The University of Western Australia - Perth, AustraliaDecember 2008 - December 2011
Bachelor of Arts Majors in Latin and Linguistics
EnglishNative or fluent100%
- Adobe Indesign
- Food & Beverage
- Microsoft Office