Matilde Sarriod d'Introd

Matilde Sarriod d'Introd

Student from Vatel Bordeaux (France)
Lives in Bordeaux, France

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About me

Currently in the third year of the international bachelor's degree at Vatel Bordeaux, France.
Through several internships, as part of the academic program, I have gained work experience in restaurants providing and delivering excellent service to ensure customer satisfaction and welcoming and announcing them appropriately. I have also experience in the hotel industry through my internships at the luxurious InterContinental Carlton Cannes in the French Riviera as housekeeping supervisor and concierge, where I received positive feedback from my supervisors.
I have demonstrated my excellent communication skills, my meticulous attention to customer satisfaction as well as my ability to thrive under pressure. I have received recognition from my supervisors as well as the teaching staff for my initiatives and my motivation.

Before university I started studying languages in Italy where I did a language school for 3 years. After that, I decided to go abroad to improve my French and I finished High School in France where I took my International Baccalaureate in the literary section. I took a gap year before starting university because I wanted to learn English and German fluently. I went for several months in England (Exeter) and in Germany (Freiburg) where I took my language certificates. I speak 5 languages, native Italian, fluent English and French, and basic German with Spanish.

Experience

1 year and 7 months

  • Concierge

    InterContinental Carlton Cannes - Cannes, France

    Front Office concierge
    May 2019 - September 2019 · 5 months

    5 months of internship as Concierge at the Intercontinental Carlton Cannes (343 rooms): - take care of the client since the first contact with the client (by email, phone or in personal) - advice the client for any type of reservation (restaurant, car rental, boat rental, helicopter rental...) - meticulousness, efficiency and diplomacy required to give an authentic service

  • Assistant Manager

    Villa Victor Louis - Bordeaux, France

    Administration & General
    October 2018 - February 2019 · 5 months

    Practical training of 2 weeks per month for 4 months as practical training proposed by the school and as Receptionist, assistant manager at the Villa Victor Louis in Bordeaux, from October to the end of April.

  • Housekeeping Supervisor

    InterContinental Carlton Cannes - Cannes, France

    Housekeeping
    May 2018 - August 2018 · 4 months

    From the 7th of May until the 2nd of September I did my first internship at the InterContinental Carlton in Cannes as Housekeeper (343 rooms with 306 standard rooms, 37 suites and 5 new suites on the 7th floor). My responsibilities: - Ensure all rooms are cared for and inspected according to standards - Notify superiors on any damages - Deal with reasonable complaints with professionalism and patience - Follow strictly rules regarding health and safety

  • Front Desk Receptionist

    Le Boutique Hôtel Bordeaux - Bordeaux, France

    Front Office reception
    April 2018 - April 2018 · 1 month

    2 weeks of practical training at Le Boutique Hotel (4* luxurious hotel in Bordeaux) as a receptionist. I was in charge of receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. I was in charge of screening and forwarding incoming phone calls and receiving and sorting daily emails.

  • Waitress

    Les Tables Vatel - Bordeaux, France

    F&B service
    February 2018 - February 2018 · 1 month

    Assist with table and banquet hall preparation before the event (birthday-80 people): - Assist with food preparation during the event - Arrange food in an aesthetic manner - Serve both alcoholic and non-alcoholic beverages - Refill bottles of water (still and sparkling) - Take customer questions and requests and assist them in a timely and satisfactory manner - Assist with post-event clean up - Work as a member of a team, communicate with team members and supervisors to ensure efficient work ethic and overall guest satisfaction

  • Chambermaid

    Hotel Vatel - Bordeaux, France

    Housekeeping
    January 2018 - January 2018 · 1 month

    2 weeks of practical training at the Hotel Vatel, 4* hotel with 11 rooms. My responsibilities were: - Cleaning and tiding all areas to the standards cleanliness within time limits - Deliver excellent customer service - Maintain equipment in good condition - Handle reasonable guests complaints/requests and inform other when required

  • Waitress

    le Confidentiel - Bordeaux, France

    F&B service
    November 2017 - December 2017 · 2 months

    I did 2 weeks internship per establishment though Vatel partnership: - Provide excellent wait service to ensure satisfaction - Taking customers orders and delivering food and beverages - Making menu recommendation, answering questions and sharing additional information with restaurant patrons

  • Waitress

    l'autre petit bois - Bordeaux, France

    F&B service
    November 2017 - November 2017 · 1 month

    2 weeks internship per establishment though Vatel partnership as waitress in a 2 floors restaurant with 80 places. I was in charge of providing excellent wait service to ensure satisfaction, taking customers orders and delivering food and beverages and making menu recommendations, answering questions and sharing additional information with restaurant patrons.

Education

Currently studying

  • Vatel Bordeaux (France) [ Vatel Alumni ] - Bordeaux, France

    October 2017 - Now

    Currently in the second year International Bachelor Student

  • Goethe Zertifikat A2

    Goethe Institut Freiburg Sprachschule - Freiburg, Germany

    March 2017 - June 2017

    I did 3 months a German course for the Goethe Zertifikat A1 and A2.

  • IELTS exam

    Exeter Academy - Exeter, United Kingdom

    October 2016 - December 2016

    I did 2 months an english course in the Exeter Academy for the IELTS preparation.

Languages

5 languages

  • French

    Native or fluent

  • Italian

    Native or fluent

  • English

    Full professional

  • Spanish

    Limited working

  • German

    Limited working

Personal information

Nationalities

  • Italian

Date of birth

June 21st 1998

Driving License

Yes

Skills

9 skills

  • Dynamic
  • Efficiency
  • Hard working individual
  • Leadership
  • Management
  • Open minded
  • Problem solving skill
  • Team spirit
  • Team work
Connections
Achref DHAOUADI
Cuisinier chez Resaurant Babboucha
Luca Halmosi
Étudiant(e) de Vatel Bordeaux (France)
Armelle Dupont
Administration chez BARBAN OLIVIER
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Following
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