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About me
"The profitability of an organization is directly linked to its operational productivity"
I have experience providing excellent service in 4-5 star establishments across Europe. I am a pro-active graduate of the École hôtelière de Lausanne. I am excited to join a team delivering exceptional service to an international clientele. I aim to continue growing my abilities in hospitality services while applying unique techniques and best practices in revenue management and profit maximization. I strive to improve operations and deliver excellence in service.
Experience
2 years and 8 months
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Project Coordinator
Ferring Pharmaceuticals - Saint-Prex, Switzerland
Project ManagementOctober 2018 - October 2019 · 1 year and 1 monthHRIS & Privacy Project Coordinator A shared role between Human Resources Information Systems and Data Privacy; ensuring Ferring's compliance with the GDPR. - GDPR consulting - Coordinating Privacy Infrastructure - Policy development - Information systems implementation / analysis / review -ServiceNow implementation: Working with an external project manager and developer team on configuring and implementing ServiceNow’s technical capabilities in the company’s HR organization. I supported the internal project team in creating a database of 300+ articles to respond to a search algorithm, allowing employees to find immediate answers to most HR related questions.
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Project Coordinator
MSC Cruises - Geneva, Switzerland
Project ManagementFebruary 2017 - August 2017 · 7 monthsCorporate Trade Marketing Coordinator at MSC Cruises HQ in Geneva. E-Learning Coordination -Developed an E-learning platform to train travel agents to better sell our MSC Cruises -Coordinating with the brand department. -Designing the layout, brand rules and structure of the new digital platform. -Briefing an agency on the structure and design of the courses. -Managing the agency schedule and priorities. -Reviewing agency deliverables, providing ongoing feedback. -Presenting to Chief Marketing Officer completed deliverables on a bi-weekly basis. -Developing an incentive program to encourage travel agents to use the training portal. Trade Marketing Support: -Creating B2B marketing content, visuals and videos on a regular basis. -Assisting the trade-marketing team (newsletters, flyers, posters, PPT).
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F&B Operations
W Hotels - Barcelona, Spain
F&B ManagementFebruary 2015 - August 2015 · 7 months-Took customer orders -Served food or beverages -Resolved complaints to ensure satisfaction -Processed customer bills or payments -Answered questions about menu items, making recommendations upon request -Cleaned tables, counters and bar areas -Prepared hot, cold, mixed drinks and chilled bottles of wine -Prepared event space for 400+ people. Polish cutlery and glasses. Set up food stations or set up dining areas -Arranged tables and dining areas -Provided guests with information about local areas, including giving directions -Scheduled dining reservations
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Waiter
Capocaccia Restaurant - Geneva, Switzerland
F&B serviceJuly 2014 - August 2014 · 2 months-Took customer orders -Served food or beverages -Resolved complaints to ensure satisfaction -Process customer bills or payments -Answered questions about menu items, making recommendations upon request -Cleaned tables, counters and bar areas -Prepared hot, cold, mixed drinks and chilled bottles of wine -Prepared event space for 50+ people. Polish cutlery and glasses. Set up food stations or set up dining areas -Arrange tables and dining areas -Schedule dining reservations
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Receptionist
Visconti Palace Hotel - Rome, Italy
ReceptionJune 2012 - August 2012 · 3 months-Welcomed guests -Managed room reservations using Opera -Addressed guests concerns and special requests -Assured guests are comfortable in their rooms, maked necessary changes where needed -Helped guests with their things including luggage -Organized transport for customers and reservations in local restaurants -Answered the phone and transfers to the appropriate person -Prepared bills, handled and processed checkouts, took payments -Worked with housekeeping and maintenance staff to ensure that rooms and maintenance were running smoothly -Dealt with guest complaints and unique problems -Answered guest questions about the area and hotel services -Administrative tasks of the reception
Education
Languages
4 languages
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English
Native or fluent
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Italian
Native or fluent
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Spanish
Full professional
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French
Professional working
Personal information
Nationalities
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American
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Italian
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Swiss
Skills
17 skills
- B2B Marketing
- Cost analysis
- Data privacy
- F&B service
- Front office reception
- Hospitality Consulting
- HR
- HR Information Systems
- KPI analysis
- Marketing
- Micros
- MS Office
- Negotiations
- Opera
- Sales
- ServiceNow
- Team Management
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