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I am a Dynamic hotel expert passionate by hotel / service industry.
Self thaught and fast learner, rich of a strong back ground combined with an excellent relationship skills, i am able to meet and exceed challenges easily.
Great team player, I live life a 100% and love to be in contact with people,
Multi tasks, curious and goal oriented, i am a pure product of Luxury Hospitality taking the best from the different cultures i have been discovering.
Definitely a strong asset for your company.
7 years and 7 months
Vallat - Courchevel 1550, Saint-Bon-Tarentaise, FranceSales & MarketingDecember 2018 - Now · 1 year and 2 months
intern real estate
Vallat - Courchevel 1550, Saint-Bon-Tarentaise, FranceSales & MarketingSeptember 2018 - December 2018 · 4 months
La Réserve Genève Hotel & Spa - Geneva, SwitzerlandFront Office receptionJuly 2017 - June 2018 · 1 year
- Supervision of team members during daily operations - Training new employees - Upselling leading - Set up training programs - Manage Guest issues Promote team operations, help team members to realize their ideas, train them about new procedures.
Front Desk Agent
La Réserve Genève Hotel & Spa - Geneva, SwitzerlandFront Office receptionJanuary 2016 - July 2017 · 1 year and 7 months
- Front desk duties/ customer care - Upselling - Loyalty program promotion - Guest profile performance updates - Night shift replacement
Acount Payable Head
Beau-Rivage Palace Lausanne - Lausanne, SwitzerlandFinance/AccountingDecember 2014 - July 2015 · 8 months
- Invoice registration - Validation and payment - Weekly cash statement set up - Monthly closing
Assistant HR Coordinator
Hotel Indigo Brussels City - Brussels, BelgiumHuman ResourcesApril 2013 - July 2015 · 2 years and 4 months
- Lead new team members welcome days - On-board new team members - Temporary recruitment - Respond to job/internship applications - Legal declaration and payroll - Handling abscences - Organize monthly events I developped my social skills, recruitment administratives procedures, social events communication
Guest Service Agent
Sls Hotel Beverly hills - Beverly Hills, CA, United StatesFront Office receptionSeptember 2013 - June 2014 · 10 months
- Welcoming high profile guests - Optimize and exceed guests expectations. - Solve challenges in very short time American management, improve personal creativity, think out of the box to exceed the LA’s clientele’s Expectations.
Front desk Agent in charge of Reservations & Events
Collège Hotel - Lyon, FranceSales & MarketingMay 2012 - September 2012 · 5 months
- Front Desk and Concierge Duties - Setting housekeeping daily schedule - Reservations Management, registration, rooms allotment update - Events Duties, commercial proposal redactions and follow up with clients Complete experience that combined hotel basics with management duties, in charge of the hotel during PM’s shift, working on sales proposals, organize housekeeping timetable and reservations.
Guest Service/ reservation Agent
Colony Hotel - Kennebunkport, ME, United StatesFront Office receptionApril 2011 - September 2011 · 6 months
- Bellman - Reservation Agent - Guest Service Agent Opportunity to negociate and sell rooms, find the perfect option to guest. Empower myself and become self-confident.
best western premier - Ajaccio, FranceFront Office receptionApril 2010 - August 2010 · 5 months
First experience in a real hotel. Started as front desk agent then moved to the gastronomic restaurant from commis up to chef the rang. Through this training I discovered the reality of the business, the need to be fast and able to provide best options to the guest. How to take care of a guest not only by meeting their expectation but exceeding them. Managing pressure and time.
Master of Business Administration Hotel & Tourism Management
Vatel Los Angeles (USA) - Los Angeles, CA, United StatesOctober 2013 - July 2014
Business Strategy and Marketing Human Resources and American Law Social Media Management American Accounting / Finance / Risk Management Managing People Sales / Business Plan / Entrepreneurship
Master of Business Administration Hotel & Tourism Management 1st year
Vatel Lyon (France) - Lyon, FranceSeptember 2012 - April 2013
Bachelor Hotel & Tourism Management
Vatel Lyon (France) - Lyon, FranceOctober 2009 - June 2012
Business Strategy Management Control Human Resources French Law Tourism Economy Marketing Tourism and Travel Financial Management
Native or fluent
Native or fluent