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My Name is Mauro Morra, i have 34 years old and my passion for hospitality brought me to travel worldwide and living outside of Italy for more than a year.
I have lived in Australia, England and Spain and during those times i have increased my hospitality knowledge, customer oriented.
I'm a sunny person, empathic and responsible, able to coordinate a team and set up the daily work.
Reservation and Sales Agent
Rome Marriott Grand Hotel Flora - Rome, ItalyReservationsNovember 2014 - January 2018 · 3 years and 3 months
Management of email, telephone, sending offers, follow-up, incoming reservation control, routing / traces insertion. Collaboration with the Revenue Manager for the correct application of sales strategies and programs Coordination with Revenue Manager, Event Manager and Front House Manager for daily sales based on employment, overbooking and no show management. Management of daily relations with companies, tour operators, embassies. Assignment of daily activities to the reservation staff Supervision of reservations, systems update (install rate and interface errors). Control of the sale of rooms according to the commercial policy implemented. Updating and constant comparison with the management. • Front Office (check-in/check-out) • Opera PMS • Opera Configuration • Oxy System • Marsha/Oscar System • Marriott Customer Care • Forecast analysis
Master Marketing & Service Management
Università degli studi di Napoli Federico II - Naples, ItalyJanuary 2018 - July 2018
Development commitment about line extension / export development for Ferrarelle S.p.a. Development commitment about co-marketing strategy for MSC Cruises S.p.a.
ItalianNative or fluent100%
EnglishNative or fluent100%
- Adobe Suite
- guidance and motivation of staff
- Listening skills
- Microsoft Office Suite-
- Opera PMS
- Organizational skills
- psychological skills
- strategic and creative thinking
My personal Blog
My Hobbies: Ski, Kayak, Yoga,Trx, Wellness envoironment, Archeology, Astronomy, Psychology
Vision: The golden rule of Marketing: propose to your customers as you would like them to propose to you (Kotler)