Mauro Morra

Mauro Morra

Reservation and Sales Agent at Rome Marriott Grand Hotel Flora
Lives in Naples, Italy
over 6 months ago

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My Name is Mauro Morra, i have 34 years old and my passion for hospitality brought me to travel worldwide and living outside of Italy for more than a year.

I have lived in Australia, England and Spain and during those times i have increased my hospitality knowledge, customer oriented.

I'm a sunny person, empathic and responsible, able to coordinate a team and set up the daily work.

Experience

  • Reservation and Sales Agent

    Rome Marriott Grand Hotel Flora - Rome, Italy

    Reservations
    November 2014 - January 2018 · 3 years and 3 months

    Management of email, telephone, sending offers, follow-up, incoming reservation control, routing / traces insertion. Collaboration with the Revenue Manager for the correct application of sales strategies and programs Coordination with Revenue Manager, Event Manager and Front House Manager for daily sales based on employment, overbooking and no show management. Management of daily relations with companies, tour operators, embassies. Assignment of daily activities to the reservation staff Supervision of reservations, systems update (install rate and interface errors). Control of the sale of rooms according to the commercial policy implemented. Updating and constant comparison with the management. • Front Office (check-in/check-out) • Opera PMS • Opera Configuration • Oxy System • Marsha/Oscar System • Marriott Customer Care • Forecast analysis

Education

  • Master Marketing & Service Management

    Università degli studi di Napoli Federico II - Naples, Italy

    January 2018 - July 2018

    Development commitment about line extension / export development for Ferrarelle S.p.a. Development commitment about co-marketing strategy for MSC Cruises S.p.a.

Languages

  • Italian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Full professional
    80%

Skills

  • Adobe Suite
  • ecdl
  • E-channels
  • guidance and motivation of staff
  • Leadership
  • Listening skills
  • Marsha
  • Microsoft Office Suite-
  • Multi-task
  • Opera PMS
  • Organizational skills
  • Oxi
  • psychological skills
  • SPAD
  • SPSS
  • STATA
  • strategic and creative thinking
  • Teamwork

Other

  • My personal Blog

    http://mayaegitto.altervista.org/

    My Hobbies: Ski, Kayak, Yoga,Trx, Wellness envoironment, Archeology, Astronomy, Psychology

    Vision: The golden rule of Marketing: propose to your customers as you would like them to propose to you (Kotler)

Following
Sixt
Pullach, Germany
Marjan Island Resort & Spa Managed By AccorHotels
Ras Al-Khaimah, United Arab Emirates
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