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Trilingual: German, French and English | With a hotel management education, I have evolved in an international environment throughout my career. I have acquired a solid knowledge of "high end" customer management and am used to work under particularly demanding conditions.
Looking for a new challenge
Hospitality - Geneva, SwitzerlandSales & MarketingSeptember 2018 - Now · 3 months
Having moved to the Swiss border to follow my husband I am looking for an opportunity to join a dynamic Sales & Marketing Team...
Head of Sales and Revenue
Hôtel Bachaumont - Paris, FranceSales & MarketingApril 2016 - August 2016 · 5 months
Development of direct sales to increase net income, development of the sales action plan and the annual budget, implementation of competition monitoring, prospecting and negotiation of corporate contracts, implementation of communication material, follow-up of social networks, implementation and follow-up of a customer database, coordination and communication of interdepartmental instructions (reception, restaurant, accounting, etc.), supervision and animation of a team of 2 sales representatives (booking agent, event manager)
Senior Key Account Manager
Fastbooking - Paris, FranceCustomer ServiceAugust 2013 - March 2016 · 2 years and 8 months
Follow-up of a customer portfolio (turnover 2M€ in 2015) on 5 destinations: Germany - Austria - Scandinavia - United Kingdom and France, organising frequent customer meetings in all 5 destinations, advice on pricing strategy, advice on E-Commerce and distribution, preparation and animation of seminars, customer loyalty, representation and animation of trade fairs in France and abroad, communication and inter-departmental coordination: development, product, communication and accounting
Revenue and Reservations Manager
Hôtel Barrière Le Fouquet's Paris - Paris, FranceSales & MarketingAugust 2009 - July 2013 · 3 years and 12 months
Elaboration of the accommodation budget and the sales action plan, follow-up of the commercial activity, analysis of the market and activity indicators, definition and piloting of the rate policy, realization of forecasts, coordination and inter-departmental communication, supervision and animation of a team of 3 reservation agents
Trainee and Temp
Hôtel Lancaster - Paris, FranceSales & MarketingMay 2007 - December 2007 · 8 months
Booking and tracking of reservations (individual & groups), flyer design (Virtuoso, Meeting Rooms ), production and analysis of statistics, writing press articles (English/French), creation of a customer database, site inspections
Bachelor of Science
AIM - Hotel and Tourism Management Academy - Paris, FranceJanuary 2006 - January 2009
Ranked as one of the leading hotel management schools, AIM was founded on the initiative of affiliated members of the Cornell Hotel Society.
FrenchNative or fluent100%
EnglishNative or fluent100%
GermanNative or fluent100%
- Activity monitoring and control
- Customer loyalty
- Detail oriented
- Google Analytics
- MS Office
- PMS Oracle Opera
- RFP Tools
- Sense of service
- Service oriented.
- Synthesis and Analysis
- Team player
- Trilingual: GER | EN | FR