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An enthusiastic and passionate Human Resources professional, currently seeking to resume my professional career after taking some time off to study French. With more than 10 years of experience in the corporate and hospitality field. I have an extensive background in HR generalist affairs, including experience in HR policies development. As a certified CIPD professional, I am familiar with the overall HR function including employee recruitment and retention, employee relations, benefits and compensation, HR records management, development and legal compliance.
Al Manara, a Luxury Collection Hotel, Saraya Aqaba - Aqaba, JordanAdministration & GeneralOctober 2017 - Now · 1 year and 2 months
Joined the pre-opening management team tasked to execute individual projects related to human resources, security, finance and marketing. Rolled out the Manager on Duty program and managed the hotel Critical Path. Developed the Associate Handbook and brand Pocket Card. Deployment Coach for the 2018 Integration, supporting the Head Coach, monitor and ensure all deployment activities stay on track. Championed and coordinated all activities related to the countdown for the opening of the hotel. Support internal Marketing activities such as collateral and official photo shooting content for the hotel. Handled Marketing activities in the absence of the Director of Marketing & Communications. Created content for restaurant and spa website. Runner-up winner for Manager of the Quarter, October 2018. Completed the Emergency Response Plans for the hotel, devised and developed all security policies and procedures to follow company standards. Developed and coordinated a two-week team building activity for the pre-opening team.
Human Resources Manager
Independent Food Company - Dubai, United Arab EmiratesHuman ResourcesNovember 2015 - August 2016 · 10 months
Recruited to develop and manage the Human Resources functions for a start-up venture of five food and beverage concepts across the UAE. Led a five-person team to run the full range of human resources functions including payroll, recruitment and benefits and employee relations. Helped build the company from 230 associates to over 400 within nine months. Guided the company and management with HR operations, systems and programs to support the company’s long-term growth and expansion. Strengthened business operations by establishing and deploying HR policies, job descriptions across all levels and over 50 categories, compensation strategies and management reports. Drove transition of personnel records from Excel into a fully integrated HRIS platform. Introduced company’s first formal performance review program. Spearheaded associate recognition and awards program.
GCP Hospitality - Bangkok, ThailandHuman ResourcesJune 2014 - February 2015 · 9 months
Tasked to provide advice on general human resources operations and administration areas. Support management on human resource functions including development of policies and procedures and recruitment processes. Created an HR action plan based on audit of the company starting in February 2014. Championed effective Human Resources processes, programs and practices. Established job descriptions for all corporate positions. Developed and implemented a Human Resources Policies Manual for the corporate office and used as a guideline for properties managed by the company. Recruited for vacant positions in the office and saved the company money by reducing alliance on employment agencies.
Director of Human Resources
Abu Dhabi Golf Club & Saadiyat Beach Golf - Abu Dhabi, United Arab EmiratesHuman ResourcesNovember 2011 - May 2013 · 1 year and 7 months
Oversaw and managed the human resources functions of two golf clubs including recruitment, development, and compensation and benefits administration. Developed new business initiatives, fostered employee engagement and oversaw a team of five. Renegotiated contracts for associate accommodation and transportation, which reduce company costs. Fostered an open door environment to increase the moral and reflected in the employee survey program of an overall satisfaction score of 92%. Upgraded and launched policies and programs in the areas of incentives, benefits package and employment contracts to ensure legal compliance, which significantly improved associate satisfaction and brought congruity to procedures across departments. Initiated activities to increase overall motivation which reduced turnover by 3% YTD within a country where high turnover is the norm Decreased potential liabilities by ensuring compliance with employment laws through collaboration and guiding senior executives on company policies and country laws.
Assistant Director of Human Resources
Khalidiya Palace Rayhaan by Rotana- Abu Dhabi - Abu Dhabi, United Arab EmiratesHuman ResourcesSeptember 2008 - October 2011 · 3 years and 2 months
Managed multiple aspects of human resources including recruitment, performance and disciplinary actions, payroll, served as primary human resources contact for associates and led a team of six associates. Recognized for dedication and highly effective performance within 21 months and promoted from Human Resources Officer to Assistant Director of Human Resources for a pre-opening property in Abu Dhabi in June 2010. Nominated to assist the pre-opening office for a sister property for one month in Iraq, Kurdistan. Championed the associate committee and introduced proactive employee relations and communication programs to restore the credibility of the department. Became a certified Departmental Trainer and trained and coached two HR assistants. Directed and hosted monthly associate team gatherings for over 400 associates.
Glion Institute of Higher Education [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Glion-sur-Montreux, SwitzerlandAugust 2002 - December 2005
EnglishNative or fluent100%
- Administrative skills
- Coaching and Mentoring
- Communication & interpersonal
- Computer savvy
- Human Resources Management
- MS PowerPoint
- Oasys HR Solution
- Organization Skills
- Performance management
- Policies & Procedures
- Project manager
- Recruitment and Selection
- Team worker