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About me
For the past several years, I have been working and learning about the hospitality industry. Each position I have served in has had increasing levels of responsibility. I look forward to the new challenges that will face me.
Experience
12 years and 10 months
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IT Executive
Avani Palm View Dubai Hotel & Suites - Dubai, United Arab Emirates
IT & TechnologyDecember 2020 - Now · 3 years and 4 months• Solve technical and operational challenges in the scope of IT reported by users. • Follow Avani Hotels code of practice as related to security and operation of computer systems with a thorough knowledge of standards of operating procedures. • In cooperation with the IT Manager, suggests on the existing and future systems being developed or implemented. • To assist the IT Manager in all stages of the day-to-day operation of the Hotel. • To support computers in hardware and software malfunction in coordination with all the departments. • To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance. • Follow up on and maintain knowledge of new systems that can help in streamlining the processes in the hotel. • Maintain a complete record of the systems-related inventory. • Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
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IT Specialist
FORM Hotel Dubai a member of Design Hotels - Dubai, United Arab Emirates
IT & TechnologyJanuary 2018 - December 2020 · 3 yearsFORM-HOTEL (Pre-Opening) • Project initiated by IT Works was involved in Setting up all the I.T. Infrastructure for a Pre-Opening Hotel and directly reporting to General Manager. • Responsible for the efficient running of the department in line with brand standards, whilst meeting employee, guest and owner expectations. • Project completed - Switch from Amadeus PMS to Opera v 5.6 with the interfacing of Hotel Application(HSIA, IPTV, Tiger, Samsotech, HotelKit Micros Simphony, Sage), Backup solution(Acronis) and OXI Server requirement.
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IT Agent
Media One Hotel - Al Sufouh, Dubai, United Arab Emirates
IT & TechnologyApril 2016 - January 2018 · 1 year and 10 monthsTechnical Skills: • Technical knowledge and skills in Opera PMS v5.5 and MICROS POS v4. • Managing Domain Controller(s), DHCP services, User privileges. • Knowledge and skills of Microsoft Server operating systems 2003, 2008 R2, 2012 R2 and 2016 on HP Server Farm DL 380, DL 360 and 390 Gen9. • Configuration of Vlan and basic Switch troubleshooting and Networking. • Handling Microsoft Exchange 2013 with cluster database and HUBCAS servers. • Working on VM Environment (VM Vsphere and Veeam Backup) • Windows 7 user end installation and troubleshooting knowledge and skills. • Jumbotron Digital Billboard, XNIC lobby Signage and Elevision Elevator signage knowledge of uploading images, setting up schedule, backup and troubleshooting. • IPTV system support, managing media content and Set Top box configuration. • Managing Cisco call manager and IP phones for guest rooms and admin, creating and assigning new extensions, backup of call manager periodically. • Full IT risk assessment including business continuity, business process mapping, desktop policies, IT controls and governance structure reviews.
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IT Executive
Radisson Blu Beach Goa - Velha Goa, India
IT & TechnologyOctober 2013 - April 2016 · 2 years and 7 months• Opera Version 5– PMS. • Micros 9700 – POS. • Kaba – door locking system. • Maintaining Domain Server and managing Users and Computers. • Maintaining a common sharer folder for each department, with departmental user rights to access. • IDS(For Back office & Materials). • Bio matrix (Attendance Management). • FCS Win Suite (Call Accounting). • Attending / Maintaining El-safe (Safe Lockers) related issue/ Updating Latest Firmware on the Safe. • Maintaining the centralized Antivirus Server (Symantec Endpoint Protection) • Managing/configuring Outlook mails, taking backup and restoring.
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IT Supervisor
The Lalit Golf and Spa Resort - Canacona, India
IT & TechnologyJune 2011 - October 2013 · 2 years and 5 months• Opera Version 4 – PMS. • Micros 9700 – POS. • Onity – door locking system. • Maintaining the Local Mail Server (MDaemon) and the email system. • Maintaining Domain Server and managing Users and Computers. • Prolific (For Back office & Materials). • HRIS (Payroll System). • Timewatch (Attendance Management). • FCS Win Suite (Call Accounting). • FCS Win Voice (Voice Mailing System). • Win Spa (SPA Reservation). • Maintaining the centralized Antivirus Server (Symantec Endpoint Protection). • Managing Outlook mails, taking backup and restoring.
Education
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AWS (Certified solution architect associate)
Amazon - Dubai, United Arab Emirates
June 2020 - December 2020 -
Microsoft Azure Administrator
Microsoft - Dubai, United Arab Emirates
June 2020 - December 2020 -
NSE 2
Fortinet - Dubai, United Arab Emirates
April 2020 - April 2022 -
NSE 1
Fortinet - Dubai, United Arab Emirates
April 2020 - February 2022 -
CEHv9
Koenig Solutions - Bengaluru, India
June 2017 - July 2017• Certified Ethical Hacking V9 (Certification no: ECC46952029499) CEH V9 Certification successfully completed through KOENIG Solution, Bangalore
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Bachelor's in Computer Application
Himalayan University Distance Education - Goa
December 2016 - December 2018Bachelor's in Computer Application
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MCITP
Koenig Solutions - Panjim, India
December 2009 - June 2010• Microsoft® Certified IT Professional (MCITP) (ID no.7852541) in: • Enterprise Administrator Microsoft® Certified Technology Specialist (MCTS) in: • Windows 7 Configuration. • Windows Server 2008 Active Directory Configuration. • Windows Server 2008 Network Infrastructure Configuration. • Windows Server 2008 Application Infrastructure Configuration.
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Higher Secondary School
Fr. Agnel Multipurpose Higher Secondary School - Velha Goa, India
April 2007 - April 2008Higher Secondary School - Computer Techniques.
Languages
2 languages
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Hindi
Full professional
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English
Full professional
Personal information
Nationalities
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Indian
Date of birth
February 01st 1991
Skills
11 skills
- Active directory
- Commitment to career
- Communication
- Great teamwork skills
- Hardware & Networking
- IT technician
- - MICROS Fidelio
- Opera
- Opera OXI
- Routing and Switching
- Trustworthiness & Ethics
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