Accor RM & Pricing Performance Certification
Accor Business School (ABC), 2019
After more than 4 years praticing in analyst occupation in the hotel industry and then in industry, I would like to return to operational jobs in the catering sector. This is why I am looking for a waitress position in a restaurant, preferably on a permanent contract but I am also open to temporary contracts.
I am available from 6th of November.
autonomous | versatile | reactive | well-organized person | consciencious | good team spirit | good presentation and communication skills | capacity of listening and observing
6 years and 11 months
Optimize business performance : • Collect data, produce analyses intended for management (regarding turnover, prices, costs...) • Implement corrective action plans and achieve objectives
Maximized hotel revenue : • Analyzed past and present figures, forecast future sales and established revenue budgets • Managed pricing strategy, pricing policy, negotiated rates and optimized distribution channels
• Took orders • Served and cleared dishes • Set tables • Collected customers payment
• Did the check-in /check out • Informed and accompanied guests • Answered emails and phone • Took bookings and managed schedule • Took charge of cashing, cash control and billing
• Sold products • Handled customers payment • Put products in shelves • Prepared sandwhichs and salads • Controlled inventory
• Did the check in, check out • Informed and accompanied guests • Answered phone • Took bookings • Did the breakfast service and bar service
• Took commands • Prepared commands • Took charge of customers transaction • Did the dish-washing
• Sold products • Handled clients payment • Put products in shelves • Prepared sandwichs and salads • Baked bread
Internal and external audit • Management control • Accounting (French and International) • Finance • System of Information • Business taxation • Strategy
• Revenue management : - Business computing (practice on Excel : lookup functions, sum.if function, pivot tables and graphs, pick up graphs, scattered points graphs etc.) - Flash RM audit : dynamic forecast model conception - Deal Pilot : contract profitability optimization • Hotel business management • Financial management • Consumer analysis, marketing • Human resources management • Languages • Intercultural management • Consulting mission & research essay • Business games
5-month Erasmus exchange program in English (Antwerp - Belgium) • Travel management project • Hospitality management project • Entrepreneurship
• Management • Languages • Accounting • Marketing, finance • Economy • Law • Statistics • Mathematics • Hospitality management • Tourism
3 languages
French
Native or fluent
English
Professional working
Italian
Limited working
Nationalities
French
Date of birth
December 17th 1996
Driving License
Yes
18 skills
4 informations shared
Accor Business School (ABC), 2019
Consulting mission & research essay , January 2018 - June 2018
• Consulting mission : developped a three-star campsite (contributed to obtain an eco-responsible label by improving its catering offer)
• Research essay :
In what the set up of a quality system enhances the service delivered to the guests and bolsters the internal strategies of the tourist accomodations : the example of Natitude in Auvergne in France
- Open house day of IAE Savoie Mont Blanc
- Tour du Monde du Manège (cultural event)
- Festival du Yoga (sport event)
• Welcomed
• Informed
• Oriented
TOEIC score 930/990 (2019)
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