Diploma in hospitality management
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A confident and outgoing professional looking for a receptionist position. Over 2 years experience performing a wide range of administrative tasks while ensuring customers receive 5 star service in a busy corporate environment. Demonstrated ability to work with a high degree of independence while providing reliable and efficient support to office management.
3 years and 5 months
• First port of call for customers and guests: assisting customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. • Ascertaining guests’ purchasing needs and comfort • Assist guests with essential aspects of Chula Vista’s business operations. • Collect payments by accepting cash, cheque, or charge payments from customers; ∙ Verify credit acceptance by reviewing and recording customer information and operating credit card authorization systems • Balancing the cash drawer at the beginning and end of the work shift. ∙ Monitoring lobby and work area • Determining and directing customer flow • Responding to customer inquiries and requests in a timely, friendly, and efficient manner. ∙ • Facilitating correspondence with customers. • Acting as the site liaison for the services and sales center. • Working collaboratively with other staff members, managers, and service providers • Making reservations for customers based on their requirements and budgetary allowances • Checking the availability of accommodation or transportation on the customers’ desired travel dates. • Providing information about the hotel, available rooms, rates and amenities ∙ • Responding to clients’ complaints in a timely and professional manner • Liaising with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs ∙ Perform all check-in and check-out tasks • Manage online and phone reservations • Inform customers about payment methods and verify their credit card data • Helping plan travel itineraries by suggesting local tourist attractions and places of interest. • Processing payments and sending confirmation details to customers. • Sorting out any issues that may arise with bookings or reservations. • Selling and promoting reservation services. • Answering any questions customers might have about the reservation process. ∙ Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations • Providing support to customers who may need to amend or cancel a reservation. • Assisting and advising customers who may be choosing from a variety of travel options.
• Guest welcome upon arrival • Administering check-ins and check-outs. • Providing front desk services to guests. • Assigning rooms and taking care of administrative duties. • Delivering mail and messages. • Processing guest payments. • Coordinating with bell service and staff management. • Being a source of information to guests on various matters such as transport and restaurant advice. • Processing meal and beverage requests. • Attending to general and unique guest requests. • Diffusing conflict or tense situations with guests.
-Serves visitors by greeting, welcoming, and directing them appropriately. -Notifies company personnel of visitor arrival. -Maintains security and telecommunications system. -Informs visitors by answering or referring inquiries. -Directs visitors by maintaining employee and department directories.
Front Office: January 2018-June 2018 • Greet guests and provide them with room availability and hotel facilities information. • Make reservations over the phone. • Answer incoming telephone calls and provide information on hotel's services. • Communicate with housekeeping, maintenance, and other staff. • Check in and check out guests • Collect payment and post on the system Housekeeping: -August 2018-November 2018 • Cleaning guest rooms mid-stay and after departure. • Making beds. • Replacing dirty linens and towels. • Restocking guest room amenities like toiletries, drinking glasses and notepads. ∙Removing garbage, recycling, and room service trays. • Picking up and returning valet laundry items.
Kitchen • Prepping ingredients for dishes • Washing and slicing fruit and vegetables • Cooking ingredients according to directions received from chef • Keeping all pots, pans and kitchen utensils clean and in order • Packaging store rooms and cold rooms Food and beverages Department: July 2017-November 2017 • Receive customers and answer their questions about menu items and specials. • Take food or drink orders from customers. • Relay customers' orders to other kitchen staff • Prepare food and drink orders, such as sandwiches, salads, and coffee.
4 languages
Zulu
Native or fluent
Shona
Native or fluent
English
Native or fluent
French
Limited working
Nationalities
South African
Date of birth
February 16th 1997
1 competition
14 skills
1 information shared
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