Maka Dube

Maka Dube

Guest Relations Officer at Shamwari Private Game Reserve
Lives in South Africa

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About me

A confident and outgoing professional looking for a receptionist position. Over 2 years experience performing a wide range of administrative tasks while ensuring customers receive 5 star service in a busy corporate environment. Demonstrated ability to work with a high degree of independence while providing reliable and efficient support to office management.

Experience

3 years and 5 months

  • Guest Relations Officer

    Shamwari Private Game Reserve - Eastern Cape, South Africa

    Guest Relations
    July 2023 - Now · 9 months

  • Front desk agent

    Qwabi private game reserve - Thabazimbi, South Africa

    Guest Relations
    May 2023 - July 2023 · 3 months

  • Front desk agent

    Chula Vista Resort - United States

    Guest Relations
    February 2022 - February 2023 · 1 year and 1 month

    • First port of call for customers and guests: assisting customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. • Ascertaining guests’ purchasing needs and comfort • Assist guests with essential aspects of Chula Vista’s business operations. • Collect payments by accepting cash, cheque, or charge payments from customers; ∙ Verify credit acceptance by reviewing and recording customer information and operating credit card authorization systems • Balancing the cash drawer at the beginning and end of the work shift. ∙ Monitoring lobby and work area • Determining and directing customer flow • Responding to customer inquiries and requests in a timely, friendly, and efficient manner. ∙ • Facilitating correspondence with customers. • Acting as the site liaison for the services and sales center. • Working collaboratively with other staff members, managers, and service providers • Making reservations for customers based on their requirements and budgetary allowances • Checking the availability of accommodation or transportation on the customers’ desired travel dates. • Providing information about the hotel, available rooms, rates and amenities ∙ • Responding to clients’ complaints in a timely and professional manner • Liaising with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs ∙ Perform all check-in and check-out tasks • Manage online and phone reservations • Inform customers about payment methods and verify their credit card data • Helping plan travel itineraries by suggesting local tourist attractions and places of interest. • Processing payments and sending confirmation details to customers. • Sorting out any issues that may arise with bookings or reservations. • Selling and promoting reservation services. • Answering any questions customers might have about the reservation process. ∙ Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations • Providing support to customers who may need to amend or cancel a reservation. • Assisting and advising customers who may be choosing from a variety of travel options.

  • Guest relations officer

    The Houghton Hotel - Johannesburg, South Africa

    Guest Relations
    December 2022 - January 2023 · 2 months

    • Guest welcome upon arrival • Administering check-ins and check-outs. • Providing front desk services to guests. • Assigning rooms and taking care of administrative duties. • Delivering mail and messages. • Processing guest payments. • Coordinating with bell service and staff management. • Being a source of information to guests on various matters such as transport and restaurant advice. • Processing meal and beverage requests. • Attending to general and unique guest requests. • Diffusing conflict or tense situations with guests.

  • Front desk receptionist

    The residency hotel and apartments - Sandhurst, Sandton, South Africa

    Reception
    September 2020 - February 2021 · 6 months

    -Serves visitors by greeting, welcoming, and directing them appropriately. -Notifies company personnel of visitor arrival. -Maintains security and telecommunications system. -Informs visitors by answering or referring inquiries. -Directs visitors by maintaining employee and department directories.

  • Work Integrated Learning

    Indaba Hotel - Sandton, South Africa

    Guest Relations
    February 2018 - May 2018 · 4 months

    Front Office: January 2018-June 2018 • Greet guests and provide them with room availability and hotel facilities information. • Make reservations over the phone. • Answer incoming telephone calls and provide information on hotel's services. • Communicate with housekeeping, maintenance, and other staff. • Check in and check out guests • Collect payment and post on the system Housekeeping: -August 2018-November 2018 • Cleaning guest rooms mid-stay and after departure. • Making beds. • Replacing dirty linens and towels. • Restocking guest room amenities like toiletries, drinking glasses and notepads. ∙Removing garbage, recycling, and room service trays. • Picking up and returning valet laundry items.

  • Work Integrated Learning

    Indaba Hotel - Sandton, South Africa

    F&B kitchen
    March 2017 - August 2017 · 7 months

    Kitchen • Prepping ingredients for dishes • Washing and slicing fruit and vegetables • Cooking ingredients according to directions received from chef • Keeping all pots, pans and kitchen utensils clean and in order • Packaging store rooms and cold rooms Food and beverages Department: July 2017-November 2017 • Receive customers and answer their questions about menu items and specials. • Take food or drink orders from customers. • Relay customers' orders to other kitchen staff • Prepare food and drink orders, such as sandwiches, salads, and coffee.

Education

  • Flight attendant certification

    The academy of aviation - Sandton, South Africa

    October 2019 - December 2019

  • Diploma in Hospitality Management

    The International Hotel School - Cape Town City Centre, Cape Town, South Africa

    February 2017 - May 2021

  • High school

    Blue Hills College - Midrand, South Africa

    January 2010 - December 2014

Languages

4 languages

  • Zulu

    Native or fluent

  • Shona

    Native or fluent

  • English

    Native or fluent

  • French

    Limited working

Personal information

Nationalities

  • South African

Date of birth

February 16th 1997

Competitions & Awards

1 competition

  • Employee awards

    Employee of the month - United States

    2023

Skills

14 skills

  • Communication
  • Courage
  • Fast leaner
  • Hard work
  • Leading People
  • Organised
  • Patience
  • People leadership
  • People managment
  • People Skills
  • Self control
  • Self-Driven
  • Self motived
  • Self-organised

Additional Information

1 information shared

Connections
ARVIND PANCHAL
Network & Security Administrator & Cybersecurity Advisor & Ethical Hacker at Wafra Group of Compaines
Armani Minani
waiter at Eatery WoodFired Grill
Neliswa Solinda Masuku
Front Desk Agent at Hilton Sandton
View 7 connections
Following
Hotel Indigo Grand Cayman - Recruitment in Europe Belmond Hotels
Belmond Hotels
London, United Kingdom
Shangri-La Hotels and Resorts
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Johannesburg South, South Africa
View more
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