Mehdi Ameziane

Mehdi Ameziane

Telephone operator at Two Seasons Hotel & Apartments
Lives in Dubai Media City, Dubai, United Arab Emirates

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About me

Looking for a challenging position within a progressive company that will effectively utilize acquired
knowledge. To stand out in the concerned organization with the best of my abilities as well as skills and to
prove myself, strenuously as an asset for the concerned organization, by working with utmost sedulity,
diligence, honesty, enthusiasm and self-motivation.


2 years and 11 months

  • Telephone operator

    Two Seasons Hotel & Apartments - Dubai Media City, Dubai, United Arab Emirates

    Customer Service
    March 2019 - Now · 11 months

    • Answers incoming calls with a professional manner. • Directs call to guest rooms, staff, or departments through the switchboard. • Place outgoing calls. • Receiving guest messages and deliver the same to the guest. • Logs all wake-up call requests and perform wake-up call services. • Provide information about Hotel services to guests. • Knows what actions to take when an emergency call is required. • To make sure that all guest in-house are registered in the CID system. • Ensure that NO discrepancy is found between Opera and CID system. • Ensure a smooth takeover and handover. • Checking and out all the guest in the CID system. • Follow all Front Office policies and procedures.

  • Lifeguard

    Dubai Parks and Resorts - Dubai, United Arab Emirates

    Recreation & Leisure
    May 2017 - October 2018 · 1 year and 6 months

    • Explain and enforce LEGOLAND Water Park policies and procedures • Assist Water Park guests in distress or in danger of drowning • Responsible for responding to emergencies and must show a high sense of urgency while working • Administer first aid and CPR as needed. Must bring a respiration mask to work daily • Maintain records as needed • Use and maintain Water Park facilities and equipment properly and safely • Acquire product knowledge and stay up to date on changes within the Park and Water Park

  • Guest Service Agent

    Hilton Tanger City Center Hotels & Residences - Tangier, Morocco

    Customer Service
    September 2016 - March 2017 · 7 months

    • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities • Act in accordance with policies and procedures when working with front of house equipment and property management systems


  • Bachelor’s

    Moulay Ismail University - Meknes, Morocco

    September 2013 - July 2016

    Major: The Earth Science Minor: Geology

  • Diploma

    Moulay Ismail University - Meknes, Morocco

    September 2012 - June 2013

    Major: Faculty of Literature and Human Science Minor: French Language


3 languages

  • French

    Native or fluent

  • Arabic

    Native or fluent

  • English

    Full professional

Personal information


  • Moroccan


15 skills

  • A good Team player
  • Arabic
  • Communicative
  • Conflict Resolution
  • Detail oriented
  • Flexible and patient
  • Fluent English
  • Fluent French
  • Foreign Languages skills
  • Hardworking
  • Honesty
  • Physically fit
  • Positive
  • Proficient in MS Office
  • Punctual and Reliable

Additional Information

1 information shared

  • StarGuard ELITE Certificate

    StarGuard is an internationally recognized lifeguard training curriculum with an experiential approach to learning with a focus on professionalism and competence. Training programs are available for CPR, First Aid, AED, Emergency Oxygen, Advanced First Aid, and more.

Ayoub Gassim
Guest sevice agent at Anantara Dubai The Palm Resort & Spa
Abidemi Ishmael
doorman at Two Seasons Hotel & Apartments
Moureen Waihenya
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