Melania Penza

Melania Penza

Reservations Specialist at Friendly Rentals
Lives in Barcelona, Spain

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About me

Organized, determined, empathetic.

This is what makes me the perfect candidate for your company.

I'm able to ensure the timely and efficient resolution of customer requests. I possess excellent one to one communication skills. In addition, I have the right balance of being friendly and approachable, whilst being able to make those hard decisions needed to keep things moving.

What makes me different is my passion for providing a great service until everyone is satisfied and my willingness to own a problem and see it through to the end.

Experience

5 years and 1 month

  • Reservations Specialist

    Friendly Rentals - Barcelona, Spain

    Reservations
    November 2019 - Now · 3 years and 2 months

  • Reservations Agent

    HOSTMAKER - Barcelona, Spain

    Reservations
    August 2019 - November 2019 · 4 months

  • Receptionist

    The Apple Hostel - Letterkenny, Ireland

    Reception
    July 2018 - September 2018 · 3 months

  • Reservations Agent

    Friendly Rentals - Barcelona, Spain

    Reservations
    July 2017 - July 2018 · 1 year and 1 month

  • Secretary

    UAB - Barcelona, Spain

    Secretary / Executive Assistant
    May 2017 - July 2017 · 3 months

  • Administrative Secretary

    AELS - Englush Language School - Msida, Malta

    Secretary / Executive Assistant
    July 2016 - September 2016 · 3 months

Education

  • Master degree in Philology, Literatures and History, Modern philology course

    University Of Foggia, Department Of Humanities - Foggia, Italy

    November 2014 - April 2017

    Top mark

  • Degree in literature and cultural heritage, modern literature course

    University Of Foggia, Department Of Humanities, Foggia/ Italy

    September 2010 - March 2014

Languages

4 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • Spanish

    Full professional

  • Catalan

    Notions

Personal information

Nationalities

  • Italian

Date of birth

September 01st 1991

Driving License

Yes

Skills

15 skills

  • Backoffice
  • Check in & check out
  • Client assistance
  • Excellent customer care
  • Frontoffice
  • Gestión de reservas
  • Gestion des reservations
  • Guest contact
  • Multicultural customers
  • Paquete office
  • Retail sales
  • room sales
  • Service client
  • Stong team work
  • Working in team

Additional Information

1 information shared

Following
The Barcelona EDITION
The Barcelona EDITION
Barcelona, Spain
Renaissance Barcelona Hotel Catalonia Hotels & Resorts
Other members
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Barcelona, Spain
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