Melanie Zbinden

Melanie Zbinden

Hostess/ server at Raclette NYC
Lives in New York, NY, United States
over 6 months ago

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I have the guests' needs and wants at heart, and always try to exceed expectations. I am an excellent team player. I am flexible, open-minded, adaptable, a fast-learner, I have an international background, I'm positive, a real problem-solver: I believe there are no problems only solutions. I enjoy being among people and to take care of them.

I am Swiss national and a Green Card holder.

Experience

  • Hostess/ server

    Raclette NYC - New York, NY, United States

    F&B service
    August 2015 - January 2016

    Give customers a warm welcome. Seat them, and take care of their needs from start to finish. Prepare the plates that will be served to the customers. Help in the kitchen with preparing food for a successful and easy service during rush hours. Answer phone inquiries, take reservations, handle the cash register during the shift.

  • Visa Officer

    Presence Switzerland, Federal Department of Foreign Affairs (FDFA) - Abu Dhabi, United Arab Emirates

    Other
    March 2015 - May 2015

    Advise clients concerning entering and staying in Switzerland and the Schengen countries, accept visa applications, conduct interviews, examine visa application documentation, correspond with visa applicants and the Swiss authority, process visa applications, check the computerized data, issue the visas. Answering phone inquiries.

  • Revenue Coordinator

    Le Parker Meridien - New York, NY, United States

    Reservations
    July 2014 - December 2014

    individual and group reservation coordination, rate management, yield management, occupancy forecast analysis, competition analysis

  • Rooms Division Management Trainee

    Le Parker Meridien - New York, NY, United States

    Management Trainee
    July 2013 - December 2014

    Assistant Manager Front Desk, Front Office supervisor and Front Office agent, Night Auditor, Concierge

  • Banquet server

    Grand Hôtel du Lac - Vevey, Switzerland

    F&B service
    February 2013 - April 2013

    Casual banquet worker for wedding venues, en place, serving, assisting guests, clearing and cleaning

  • Front Office trainee

    Hyatt Regency Paris - Charles de Gaulle - Roissy-en-France, France

    Front Office reception
    June 2011 - December 2011

    Front Desk agent, Lobby attendant, Regency Club supervisor

  • Housekeeping trainee

    The Ritz-Carlton, Powerscourt - Enniskerry, Ireland

    Housekeeping
    December 2009 - June 2010

    Housekeeping supervisor, Housekeeping coordinator, Room attendant, Houseman, Mini-bar agent

Education

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • German
    Limited working
    40%
  • Italian
    Limited working
    40%

Skills

  • Always smiling
  • Customer-service
  • Front Office
  • Microsoft Office
  • Opera-Advanced
  • People Skills
  • Revenue Analisys
  • Rooms Division
  • Team spirit
Connections
Parmod Kandari
Sales manager at THE CHANCERY HOTELS
Following
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Geneva, Switzerland
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