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I have the guests' needs and wants at heart, and always try to exceed expectations. I am an excellent team player. I am flexible, open-minded, adaptable, a fast-learner, I have an international background, I'm positive, a real problem-solver: I believe there are no problems only solutions. I enjoy being among people and to take care of them.
I am Swiss national and a Green Card holder.
Raclette NYC - New York, NY, United StatesF&B serviceAugust 2015 - January 2016
Give customers a warm welcome. Seat them, and take care of their needs from start to finish. Prepare the plates that will be served to the customers. Help in the kitchen with preparing food for a successful and easy service during rush hours. Answer phone inquiries, take reservations, handle the cash register during the shift.
Presence Switzerland, Federal Department of Foreign Affairs (FDFA) - Abu Dhabi, United Arab EmiratesOtherMarch 2015 - May 2015
Advise clients concerning entering and staying in Switzerland and the Schengen countries, accept visa applications, conduct interviews, examine visa application documentation, correspond with visa applicants and the Swiss authority, process visa applications, check the computerized data, issue the visas. Answering phone inquiries.
Le Parker Meridien - New York, NY, United StatesReservationsJuly 2014 - December 2014
individual and group reservation coordination, rate management, yield management, occupancy forecast analysis, competition analysis
Rooms Division Management Trainee
Le Parker Meridien - New York, NY, United StatesManagement TraineeJuly 2013 - December 2014
Assistant Manager Front Desk, Front Office supervisor and Front Office agent, Night Auditor, Concierge
Grand Hôtel du Lac - Vevey, SwitzerlandF&B serviceFebruary 2013 - April 2013
Casual banquet worker for wedding venues, en place, serving, assisting guests, clearing and cleaning
Front Office trainee
Hyatt Regency Paris - Charles de Gaulle - Roissy-en-France, FranceFront Office receptionJune 2011 - December 2011
Front Desk agent, Lobby attendant, Regency Club supervisor
The Ritz-Carlton, Powerscourt - Enniskerry, IrelandHousekeepingDecember 2009 - June 2010
Housekeeping supervisor, Housekeeping coordinator, Room attendant, Houseman, Mini-bar agent
Bachelor of Science
Les Roches Gruyère University of Applied Sciences - Clarens, SwitzerlandAugust 2009 - June 2013
Bachelor of Business Administration
Glion Institute of Higher Education [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Glion-sur-Montreux, SwitzerlandAugust 2009 - June 2013
FrenchNative or fluent100%
EnglishNative or fluent100%
- Always smiling
- Front Office
- Microsoft Office
- People Skills
- Revenue Analisys
- Rooms Division
- Team spirit