Mercedeh Ghanbari

Mercedeh Ghanbari

Office Manager, Bookings Organisator & Event Planner at My own company
Lives in Amsterdam, Netherlands
over 6 months ago

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● Dedicated and experiences business professional with versatile administrative and management skills, developed through experience as office manager, bookings manager, administration and event planner.
● Excel in solving challenges with innovative solutions, systems and process improvements and in raising efficiency and costumer satisfaction.
● Advanced computer skills in MS Office and other applications/systems (Windows, Word, Excel, Outlook, Video- and music editing, productivity applications/systems).

Experience

  • Office Manager, Bookings Organisator & Event Planner

    My own company - Amsterdam, Netherlands

    Management
    March 2005 - Now · 13 years and 10 months

    Bookings Management & Event Planner • Worked as leader and organisator for hired companies (limo rental, boat rental, restaurant packages etc). • Established good business connections/contacts, relations management. • Functioned as primary point of contact for costumers. • Maintained a consistent positive costumer experience. • Handled with a clear head in busy/stressful situations. • Created solutions when schedules go differently/get delayed. • Handled a busy telephone and email system. Automatization Website & Expansion to Travel Agency (June 2018 to November 2018) • Expanding services, from single bookings to weekend/travel packages including flight, hotel, transportation and activities (boat rental, party locations, tourist activities & excursions etc.). The bookings are mostly weekends. I organize and hire the activities to be executed through third party companies/professionals for my clients. • Automatization complete website. All booking packages composed by the client and reserved through the website. Including automated helpdesk. Results: • Competences – Developed efficiency-improving workflow/process improvements (and insight in it), which meet the increasing responsibilities. • Lowered costs by searching for new contacts with better services against lower prices. Thus, generated more profit for the company. • Saving on my time during the week by automatization website, which gives space for new work during the week. • Saving on personnel to handle helpdesk. • Improved “response-rates” by switching from personal handling to automated helpdesk. • Quickly known by partners as a good and reliable company to work with, built a reputation for keeping a positive attitude and delivering high quality work.

  • Founder & CEO

    My own company - Amsterdam, Netherlands

    Management
    March 2005 - March 2015 · 10 years and 2 months

    Worked as self-employed personal trainer in The Netherlands and USA, fitness writer, wrote and published my e-book, writer on Bodybuilding.com, answered fans via email with questions related to fitness. Results: • Competences – Motivated multiple people, guided and helped them to reach their goals. • Gathered more acknowledgement which resulted in bigger revenue in selling my e-book.

Education

  • Study English

    Open Hearts Language Institute - Amsterdam, Netherlands

    April 2004 - April 2005

    Studied English in Miami, USA

  • Tourism

    Hogeschool Inholland - Amsterdam, Netherlands

    September 2003 - September 2004

    Studied Tourism. Here I decided I would make a business in tourism, working for myself as a professional. And I did.

  • Psychology

    Hogeschool inholland - Amsterdam, Netherlands

    September 2002 - September 2003

    Very interesting, but did not want to make it my career.

  • HAVO

    Hervormd Lyceum Zuid - Amsterdam, Netherlands

    September 1996 - September 2002

    Achieved diploma.

Languages

  • Dutch
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Limited working
    40%

Skills

  • Administration
  • Agenda & appointment management
  • Bills to receive/pay
  • Cost Reduction
  • Creative
  • Database creation
  • Discreet
  • Event planning
  • Honest
  • Integrity
  • Inventory management
  • meeting management
  • Office management
  • Repost/document preparation
  • Reservations & booking management
  • Resourceful
  • Searching for solutions
  • Supervision
  • Teambuilding
  • VIP service oriented

Other

  • Personality

    ● Goal Oriented
    ● Insight & People Knowledge
    ● Self-Aware & Reflecting
    ● Eager to Learn & Motivated

    ● ‘There is always a solution’ Mentality
    ● Like to Create a Positive Working Environment
    ● Fast Learner with New Systems/Applications
    ● Much Travelled & Lived Abroad, Knowledge of International Cultures

Following
Amsterdam Marriott Hotel
Amsterdam-West, Amsterdam, Netherlands
Hosco
Geneva, Switzerland
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