Mercedes Boto Seco

Mercedes Boto Seco

Turistic Entrepeneur, Manager Director at The Marbella Heights Boutique Hotel
Lives in Marbella, Spain
over 6 months ago

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I am motivated and very enthusiastic person and passionate about the Hospitality Industry.
Excellence at customer service is my aim and so it is for my team that I have trained yearly.
I consider myself an extremely sociable person and I have on my interpersonal skills one of my strengths.
I am honest, loyal, ambitious and proactive person, with the ability to relate well to people at all levels. I consider myself as being energetic, determined and innovative individual.
Love travelling, and meeting new counties and multicultural people.
Speaking 4 languages allow me to communicate worldwide.
Professionally always looking for new challengers, and personally enjoy every experience as the last one.

Experience

  • Turistic Entrepeneur, Manager Director

    The Marbella Heights Boutique Hotel - Marbella, Spain

    Management
    September 2009 - Now · 9 years and 3 months

    Owner and manager of a Small Luxury Boutique Hotel. Hotel Management. team builder, recruitment, guest relations, excellence in customer service.

  • Architect

    Boto & Guerrero Architects - Marbella, Spain

    Real Estate
    September 1996 - September 2012 · 16 years and 1 month

    Architect. Planning and designing. 15 years experience architect, creating charming and luxury places , refurbishing and redecorating .

Education

  • Postgraduate International Hotel Management

    Les Roches Global Hospitality Marbella - Marbella, Spain

    September 2017 - June 2018

    Postgraduate Executive Course

  • Management Room division

    Ciomijas - Málaga, Spain

    September 2009 - September 2011

  • Architect

    Universidad Politecnica Madrid - Madrid, Spain

    September 1989 - January 1995

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Limited working
    40%
  • Italian
    Limited working
    40%

Skills

  • 10 years experience
  • Ability to empathize
  • Booking Extranet
  • Creative
  • Cultural interest
  • Energetic and smiling
  • Excellent guest relation
  • Excellent social skills
  • Expedia Extranet
  • Facebook
  • Flexibility/Adaptability
  • Focus on excellence
  • Guests relations
  • Honesty and integrity
  • hotel boutique
  • Love challenge
  • Luxury hotel
  • Managing a team
  • Multicultural customers
  • Passionate about food
  • Public relation
  • Responsible and reliable
  • room division/manegment
  • Self control
  • Strong costumer service
  • Support team
  • Team handling

Other

Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Nicholas Apostolopoulos
HR Director at Doryssa Seaside Resort
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
View 11 connections
Following
Other members
Morris Lorusso
Barcelona, Spain
Alessandro Vitiello
Marbella, Spain
Patricia Llovera
Barcelona, Spain
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