Mercedes Boto Seco

Mercedes Boto Seco

Part-Owner / General manager at The Marbella Heights Boutique Hotel
Lives in Marbella, Spain

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About me

Enthusiastic, vocational and passionate about hospitality, with the focus on delivering excellence in customer service.
Seeking a full-time position at management level, where I can contribute with my knowledge and skills towards achieving company goals as well as self-continuous improvement.
I consider myself an extremely sociable person and I have on my interpersonal skills one of my strengths.
I am an honest, loyal, ambitious and proactive person, with the ability to relate well to people at all levels. I consider myself as being energetic, determined and innovative individual.
Love traveling and meeting new counties and multicultural people.
Speaking 4 languages allow me to communicate worldwide.
Professionally always looking for new challenges, and personally, enjoy every experience as the last one.

Experience

23 years and 4 months

  • SALES, PROMOTOR AND EVENT MANAGER

    GÜEY MARBELLA - Marbella, Spain

    Events
    June 2019 - Now · 7 months

    A self employee for sales and promotion of an exclusive venue for private and corporate events in Nueva Andalucia Marbella. Also, Event manager, providing and contracting catering, F&B manager and PR service.

  • Part-Owner / General manager

    The Marbella Heights Boutique Hotel - Marbella, Spain

    Administration & General
    September 2009 - Now · 10 years and 4 months

    OCTOBER 2009-PRESENT Part-owner and general manager at The Marbella Heights Boutique Hotel, Marbella, www.themarbellaheights.com. *Brand identity creation and promotion e.g. via social media channels. *Promotion of the uniqueness of The Marbella Heights. *Identification and contracting of suitable distribution channels, targeting new markets to increase interest in the hotel. *Managing human resources for annual new staff. *Overviewing property maintenance and coordination of contractors. *Guest relations. Assessing feedback from customers. *Managing quality standards and guest satisfaction *Organizing and ensuring hotel events run smoothly and successfully. *Ensuring obeys laws, related to licensing and health & safety. *Managing financial resources. Budgeting and cost control

  • Management training at BANDARA VILLAS PHUKET

    Bandara Hotels and Resorts - Phuket, Thailand

    Management Trainee
    November 2018 - May 2019 · 7 months

    Management Direction Training Program in Thailand at their two hotels: - 5* Bandara Villas Phuket (33 rooms) and - 4* Bandara Phuket Beach Resort (114 rooms). Areas in charge: Front Office Manager, Guest Relations Manager, F&B Assitant Manager at SomPau Restaurant. http://www.bandaraphuket.com/intro/index.php

  • Sales and representative

    INDIGO TRAVEL & EVENT Global Corporation - Fuengirola, Spain

    Sales & Marketing
    March 2014 - March 2015 · 1 year and 2 months

    Representing and sales manager at Dubai Arabian Travel Market for INDIGO TRAVEL & EVENTS. Destination Management Company providing and organizing tour packages, events and incentives in Spain, Portugal Morocco and Latin America

  • Architect

    Boto & Guerrero Architects - Marbella, Spain

    Real Estate
    September 1996 - September 2012 · 16 years and 1 month

    Architect. Planning and designing. 15 years experience architect, creating charming and luxury places , refurbishing and redecorating .

Education

  • Postgraduate International Hotel Management

    Les Roches Global Hospitality Marbella - Marbella, Spain

    September 2017 - June 2018

    Postgraduate Executive Course

  • Management Room division

    Ciomijas - Málaga, Spain

    September 2009 - September 2011

  • Architect

    Universidad Politecnica Madrid - Madrid, Spain

    September 1989 - January 1995

Languages

4 languages

  • Spanish

    Native or fluent

  • English

    Full professional

  • Italian

    Professional working

  • German

    Professional working

Personal information

Nationalities

  • Spanish

Work Permits

  • European Union

Driving License

Yes

Skills

34 skills

  • 10 years experience
  • Ability to empathize
  • Booking Extranet
  • Corporate Events
  • Creative
  • Cultural interest
  • Energetic and smiling
  • Events Management
  • Events Planning
  • Excellent guest relation
  • Excellent social skills
  • Expedia Extranet
  • Facebook
  • F&B skills
  • Flexibility/Adaptability
  • Focus on excellence
  • German Fluency
  • Guests relations
  • Honesty and integrity
  • hotel boutique
  • Italian language
  • Love challenge
  • Luxury hotel
  • Managing a team
  • Marketing and Promotions
  • Multicultural customers
  • Passionate about food
  • Public relation
  • Responsible and reliable
  • room division/manegment
  • Self control
  • Strong costumer service
  • Support team
  • Team handling

Additional Information

2 informations shared

  • www.themarbellaheights.com

    Download the file
  • PRESENTACIÓN COMERCIAL GÜEY MARBELLA

    Güey Marbella. An exclusive venue for private and corporate events.

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