Mercedes Leon

Mercedes Leon

Sales Specialist, Leisure & Luxury Travel at The St. Regis Abu Dhabi
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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Experience

  • Sales Specialist, Leisure & Luxury Travel

    The St. Regis Abu Dhabi - Abu Dhabi, United Arab Emirates

    Sales & Marketing
    January 2016 - April 2017

    • Manage key accounts and maintain a positive relationship with clients. • Manage new and existing accounts to meet/exceed revenue goals through telesales, sales calls, site inspections, entertainments and written communication. • Responsible for the business development of the leisure segment. • Manage consortia programs and increased production by 162% YOY. • Ensure proper action from the operations team based on each Consortia requirements and benefits. • Analyze market information by using sales systems and implement strategy to achieve property's financial goals. • Develop and maintain knowledge of market trends, competition and customers. • Professionally represent the hotel in industry organizations and events, including international tradeshows, roadshows and exhibitions.

  • Sales Coordinator

    The St. Regis Abu Dhabi - Abu Dhabi, United Arab Emirates

    Sales & Marketing
    December 2014 - December 2015

    • Support the Sales office by giving administrative support to the Director of Sales and team. • Prepare and analyze weekly and monthly pace, production, P&L reports, etc. • Follow up on all enquiries, preparing proposals where necessary and facilitating site inspections with potential clients. • Develop new project with Consortia programs to maximize revenue and increase revenue. • Manage and maintain positive relationship with certain leisure accounts, performing site inspections, sales calls, tele-sales and maximizing revenue from each account.

  • Front Desk Agent

    The Ritz-Carlton Dubai - Dubai, United Arab Emirates

    Front Office reception
    January 2014 - November 2014

    • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests. • Maintain a high average of monthly upselling and enrollments. • Verify/adjust billing for guests. • Ensure rates match market codes. • Supply guests with directions and information, always maintaining a positive interaction and according to company standards. • Follow up to ensure guests' satisfaction. • Awarded top enroller and top upseller in several occasions.

  • Front Desk Agent

    JW Marriott Hotel Lima - Lima District, Peru

    Front Office reception
    September 2012 - January 2014

    • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests. • Verify/adjust billing for guests. • Ensure rates match market codes. • Supply guests with directions and information, always maintaining a positive interaction and according to company standards. • Follow up to ensure guests' satisfaction. • Award "Guest satisfaction survery and Trip Advisor 2013"

  • Internship- F&B

    JW Marriott Lima - Lima District, Peru

    F&B service
    March 2011 - September 2011

  • Retail Sales Clerk

    Walt Disney World - Orlando, FL, United States

    Retail
    August 2009 - January 2010

  • Retail Sales Clerk

    Boardwalk Resort - Walt Disney World - Orlando, FL, United States

    Retail
    November 2008 - February 2009

Education

  • Master in Marketing

    EUDE - Madrid, Spain

    September 2013 - September 2014

  • Bachelor in Hospitality Management

    USIL - Universidad San Ignacio De Loyola - La Molina, Peru

    January 2007 - January 2012

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Portuguese
    Limited working
    40%
Connections
John S Lohr
Director of Development - School Relations at Hosco
Calvin Susanto
Étudiant(e) de The Hollings Faculty at the Manchester Metropolitan University
Sijin Varghese
Account Manager at Flair Advertising LLC
View 4 connections
Following
Wyndham Dubai Marina
Dubai, United Arab Emirates
Dubai Golf
Dubai, United Arab Emirates
Other members
Bibhuti Biswal
Abu Dhabi, United Arab Emirates
Aditya dimas Pradipta
Abu Dhabi, United Arab Emirates
Ubaid Hasan
Abu Dhabi, United Arab Emirates
Anastasiia Hriaznova
Abu Dhabi, United Arab Emirates
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