Mercedes Otaño Vilanova

Mercedes Otaño Vilanova

Guest Relations & Housekeeping Manager at Sheraton Iguazú Resort & Spa
Lives in Argentina
over 6 months ago

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Join us

• Passionate and charismatic leader with International experience and expertise in hotel operation
• Strong Multilingual Communication Skills
• Dynamic, enthusiastic and innovative approach, skilled at improving service standards and guest/team member satisfaction scores
• Hands-on approach to leadership, high attention to detail, and out-of-the-box thinking

Experience

  • Guest Relations & Housekeeping Manager

    Sheraton Iguazú Resort & Spa - Puerto Iguazú, Argentina

    Management
    October 2015 - December 2017 · 2 years and 3 months

  • Groups & Banquets Coordinator

    Sheraton Iguazú Resort & Spa - Puerto Iguazú, Argentina

    Sales & Marketing
    October 2014 - October 2015 · 1 year and 1 month

  • Operations Manager

    Village Cataratas Hotel - Puerto Iguazú, Argentina

    Management
    November 2012 - October 2014 · 1 year and 12 months

  • Front Office Supervisor

    Grand Hyatt São Paulo - São Paulo, Brazil

    Rooms division
    March 2010 - November 2012 · 2 years and 10 months

  • Front Office Agent

    Sheraton Buenos Aires Hotel & Convention Center - Buenos Aires, Argentina

    Front Office reception
    March 2007 - December 2008 · 1 year and 11 months

Education

  • Master of Business Administration in Sales & Marketing

    Universidad UDC - São Paulo, Brazil

    March 2015 - December 2017

  • Bachelor of Science in Tourism & Hospitality

    Salvador University - Buenos Aires, Argentina

    March 2005 - March 2009

Languages

  • Portuguese
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Good communication
  • Great customer service
  • Guests relations
  • hotel opening
  • Hotel strategy
  • Inspiring Leader
  • Management
  • Negotiation
  • Team Leadership
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