Mesedu Magomedova

Mesedu Magomedova

GUEST EXPERIENCE AMBASSADOR at Four Seasons DIFC (UAE)
Lives in Dubai, United Arab Emirates
over 6 months ago

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I graduated from the International School of Hotel Management Les Roches Marbella. I speak and write Russian and English fluently. As a part of the Rooms Division I’ve been working at different five star luxury properties around Europe and the Middle East in the past 3 years. I am looking for an opportunity to join your Sales and Marketing team.

Experience

  • GUEST EXPERIENCE AMBASSADOR

    Four Seasons DIFC (UAE) - Dubai, United Arab Emirates

    Front Office reception
    September 2016 - Now

    - Room assignment - Night audit - Concierge support - Handling groups - Being a top up-seller - Dealing with complaints - Reservation support - Creating a WOW experience for the guests - Billing instructions - Providing with arrival and departure assistance - Handling Corporate and VIP guests - Showing hotel venues at the absence of Sales team

  • CROSS TRAINING IN SALES & MARKETING DEPARTMENT – EVENTS PLANNING COORDINATOR

    Hyatt Regency Sochi (Russia) - Sochi, Russia

    Sales & Marketing
    February 2016 - August 2016

    Got to know the department and the hotel product by learning every single detail about meeting rooms and banqueting part (menus, set- ups, etc.) Participated in conducted site inspections for clients to showcase the hotel and meeting venues. Coordinated and organized the details of an event, such as the seating arrangement, catering, lodging, and security Provided customers with a list of available services and their accompanying prices Ensured a smooth cooperation between all involved departments

  • FRONT OFFICE AGENT

    Hyatt Regency Sochi - Sochi, Russia

    Front Office reception
    November 2015 - August 2016

    - Organized well-planned cooperation with F&B, Housekeeping, Sales&Marketing departments to ensure guest's seamless experience - Provided with registration for walk-in guests and handled family arrivals - Event organizing assistance - Supervision of group arrivals

  • CROSS TRAINING IN ROOMS DIVISION DEPARTMENT

    Ritz-Carlton Abama (Spain) - Santa Cruz de Tenerife, Spain

    Rooms division
    April 2015 - October 2015

    Training was completed in 3 core departments of Rooms Division: VIP Tagor Villa. In-room check-in for VIP guests. Dining reservation assistance for the Villa guests in all 20 outlets within the hotel. F&B service by the Villa pool. Guest Relations. Handling VIP arrivals, special occasion guests, dealing with guest complaints. Front Desk. Arrival&departure assistance for hotel guests. Providing with a necessary orientation about resort facilities and products.

Education

Languages

  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Limited working
    40%

Skills

  • A team player
  • Fast Learner
  • Goconcierge
  • Good in microsoft
  • Good time management
  • High motivated
  • Hotel Opera PMS System
  • Hotsos
  • Lotus Notes
  • Very creative
  • Well-organized
Connections
Daudi Samson
Restaurant Supervisor at Melia Zanzibar
Rares Ciuverca
Student from American Hotel Academy Romania
Tarek Said
Director of Security ,Legal and Administrative Affairs at Holidays Express International Limited for Hotel Management
View 10 connections
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