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Seasoned professional heave more than 10 years of experience in flagship of luxury brands.
International experience with various departments in diverse environments in USA & MEA.
Hardworking individual who takes pride in following through tasks to completion.
Proven ability to take initiative, working well independently on my own and in teams.
Commitment to delivering a high level of guest service.
Flexibility to respond to a variety of work situations.
Cash handling experience.
Ability to work under pressure.
Accountable and resilient.
Computer skills include : Micros, POS, Microsoft Office, Opera, Fidelio, Triton, GXP
Lead and manage all sections of the front office to ensure the highest standards of service are given in accordance with the operating procedures and company standards.
Improve how to work on budget, staffing, SOP’s, P&L and FF&E structure.
Assist the EAM & GM in the overall tasks related to administration, planning and supervision of the Front Office Department.
Assist the GM in researching and analyzing new products, pricing and services of competition
Perform if required annual Quality audit with GM and Regional Director.
Learn and assists GM in annual wage scale survey and salary guidelines.
Learn and involve all corporate accounting procedures.
Assistant Front Office Manager
Caresse a Luxury Collection Resort & Spa, Bodrum - Bodrum, TurkeyOtherMarch 2018 - Now · 9 months
Being role model, embrace and enliven the company’s service philosophy, vision and mission Monitor all check-in, check-out and cashier transactions under LRA standards.(90.4 last score) Increased overall GSS score above %90. 3rd rank of all Luxury Collections in EAME. Increased upsell ratio %125 compared by previous year. Actively participate in and conduct the daily meetings. Perform all duty related task in accordance to the front office policy & procedures. Establish, review & implemented LSOP’s into the SOP for continued service and process improvements and ensure that they are updated at any given time. Maximize room yields and control overbooking strategies according to Marriott policy. Encourage efficient and effective inner-departmental communication to promote teamwork. Monitor the successful implementation of the Front Office training program. Encourage employees to develop and promote a positive working environment. Delegate duties and responsibilities to ensure that work processes are in a logical order. Perform all aspects of human resources and training functions, including hiring, performance appraisals, counseling, coaching, training, disciplinary actions, etc.
Front Office Duty Manager
Renaissance Antalya Beach Resort - Antalya, TurkeyRooms divisionDecember 2017 - March 2018 · 4 months
Responsibilities and Challenges • Represent the General Manager and other senior managers upon their absence. • Ensure all departments running well each other with smooth coordination. • Handle guest complaints. Deal with swiftly and sensitively to ensure guest satisfaction. • Monitor all check-in, check-out and cashier transactions under LRA standards. • Record any major incidents and important information to the logbook. • Participate and follow up departmental goals and objectives. • Ensure all associates are up to date with current facts of the hotel products and services. • Coordinate with Housekeeping on checking discrepancies. • Ensure that operating costs are kept to a minimum. • Follow up daily and weekly training roster. • Assist in supervising daily shift operations.
Front Office Night Manager
The Bodrum by Paramount Hotels & Resort - Bodrum, TurkeyRooms divisionMay 2017 - September 2017 · 5 months
Responsibilities and Challenges • Represent the management upon their absence • Act as a responsible spokesperson for the hotel. • Conduct random room inspections up to brand standards. • Manage and set the entire front office setup for pre-opening session. • Ensure all front office SOP’s are being followed up as per company standards. • Spot check all employee’s performances including to ensure that the staff are awake and doing their jobs properly. Initiate disciplinary or dismissal actions if needed. • Act as a Head of Security, conduct, supervise and prepare reports relating to internal investigations of any losses or violations of the resort regulations, policies and procedures. • Ensure that all hotel areas and the complete property are adequately secured at all times. • Review financial reports to determine Rooms operations performance against budget. • Routinely check billing instructions and guest credit for accuracy and compliance with hotel credit policy and make sure that the credit limit report is checked daily by Night Auditor. • Analyze and approve discounts and rebates as per the hotel policy. • Coordinate with security in the investigation of irregularities and undesirable guests. • Conduct random safety walks as a patrol
Front Office Supervisor
Marsa Malaz Kempinski The Pearl Doha - Doha, QatarRooms divisionDecember 2015 - April 2017 · 1 year and 5 months
Responsibilities and Challenges • Represent the Duty Managers upon their absence, perform as a night manager when required. • Follow ups existing PM’s for closure. • Preparing the allocation for the next day. • Ensure team is well informed during the briefings about the hotel products and services. • Taking random actions to monitor company standards to quality check for QTA and LQA. • Distribute departmental goals for short and long term. • Meet VIP and high profile guests to make sure their stay is smooth. • Handle guest complains, provide instant solutions. • Taking care groups and their billings • Train new staff members. • Follow up daily functions, events and groups.
Front Office Night Supervisor
Kempinski Hotel Barbaros Bay Bodrum - Bodrum, TurkeyRooms divisionJuly 2014 - October 2015 · 1 year and 4 months
Responsibilities and Challenges • Represent the General Manager and other senior managers upon their absence. • Ensure all departments running well each other with smooth coordination. • Handle guest complaints. Deal with swiftly and sensitively to ensure guest satisfaction. • Monitor all check-in, check-out and cashier transactions under LQA standards. • Record any major incidents and important information to the logbook. • Participate and follow up departmental goals and objectives. • Ensure all associates are up to date with current facts of the hotel products and services. • Perform and handover financial night audit duties such as submit all daily reports, rebates, paid-outs, and any other requested report to the Controller for review and sign off. • Ensures all necessary reports are compiled and printed for the following day’s business.
Canakkale Onsekiz Mart Universitesi Scholl of Tourism Hotel Management - Çanakkale, TurkeySeptember 2003 - June 2008
TurkishNative or fluent100%
- Microsoft Office