Meyye Dahha

Meyye Dahha

Director, Rooms at Jumeirah Royal Saray Bahrain - Jumeirah Group
Lives in Bahrain

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Experience

4 years

  • Director, Rooms

    Jumeirah Royal Saray Bahrain - Jumeirah Group - Seef, Bahrain

    Rooms division
    April 2017 - April 2018 · 1 year and 1 month

    • In charge of Front Office Operation, Housekeeping, Sport & Leisure, Spa and Kids Club • Ensured a smooth transition between One&Only and Jumeirah during the pre-opening period Adapted standard of procedures and service delivery to the Jumeirah standard • Set up the Rooms Division by recruiting the team and define the guest experience in compliance with the brand guidelines and the vision of the Beach Resort • Preparation of the Budget 2018 • Assisted in the preparation of the Marketing Plan • Controled all purchases for the department taking in consideration quality and cost • Creation of the department policies, procedures and service standards • Setting up of Opera PMS

  • Front Office Manager

    Waldorf Astoria Versailles - Trianon Palace - Versailles, France

    Rooms division
    May 2014 - April 2017 · 3 years

    • Led a total of 25 workforces including Front desk, Concierge services and switchboard • Maintained exceptional levels of customer service with True Waldorf Service Program • Recruited, managed, trained and developed the Front Office team • Set departmental targets and objectives, work schedules, budgets, and policies and procedures • Ensured compliance of brand standards • Coach 4DX: Implementation of the program and follow-up with the housekeeping, F&B and maintenance • Key achievements: - Upselling: + 15% revenue vs Last year - Enrolment: + 22% vs Last year, 2nd on HHonors Enrolment Luxury Brand EMEA - Quality: +4, 6% on efficiency of arrival process - Employee satisfaction: +44% of engagement on guest service team (Concierge and Bell boy)

Education

  • Master

    Reims Management Sch - Reims, France

    September 2007 - May 2010

Languages

3 languages

  • French

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

Personal information

Nationalities

  • French

Date of birth

October 09th 1986

Skills

2 skills

  • Excellent guest relation
  • Pre opening
Connections
Rajmilan Poudel
Co-Founder at Hospitality Bridge
MUHAMMAD SAIFUL ISLAM
Senior Executive - Front Office & Reservation at Nazimgarh Garden Resort
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
View 19 connections
Following
Hilton Dubai Al Habtoor City
Dubai, United Arab Emirates
Jumeirah at Saadiyat Island Resort - Jumeirah Group
Saadiyat Island, Abu Dhabi, United Arab Emirates
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View 226545 members
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