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Graduated with a Masters Degree in International Hotel Management at the Blue Mountains International Hotel Management School at Torrens University. Currently employed as Assistant Operations Manager and Conference Organiser at the Sydney Conference and Training Centre. Previously worked in various positions in F & B, Banquets, Conferences and Events for prestigious hospitality organisations such as Shangri-La Hotel Sydney, Fraser Suites Sydney, ICC Sydney, and Delaware North.
Assistant Operations Manager / Conference Executive
Sydney Conference and Training Centre - Ingleside, AustraliaAdministration & GeneralMay 2017 - Now · 1 year and 8 months
Assists and supports the Operations Manager in achieving the key objectives of the organisation. Fulfilled day-to-day duties at Reception, Front Office and events administration. Responsible for establishing new connections and maintaining relationships with existing clients, team members and stakeholders. Ensures conference revenue is maximised in its annual potential. Organising and coordinating all aspects of conferences. Research and develop new business and revenue streams. Building rapport with customers and staff and handling them in a professional manner through people management and leadership skills. Ensures efficient and effective delivery of conferences, events and accommodation service operations. Prepared conference proposals, designed marketing strategies and collaterals. Drive a positive team culture and encourage professional development opportunities for all Team Members Committed to providing excellent service to clients and the company. Ensure company standards, policies and procedures are adhered to represent the company in a positive and professional manner
Sales & Marketing Intern
Fraser Suites Sydney - New South Wales, AustraliaSales & MarketingApril 2017 - September 2017 · 6 months
Mentored under the Social Media, Marketing and Communications Executive and Digital Marketing and E-Commerce Manager Undertook tasks to evaluate and improve the property’s business activity through social media and other electronic media. Learned how the Digital Marketing group develops the property’s online content marketing strategy as part of an integrated marketing communication plan.
Concierge Ambassador/Campus Life Ambassador (Intern/trainee)
Blue Mountains International Hotel Management School - New South Wales, AustraliaAdministration & GeneralOctober 2016 - March 2017 · 6 months
Responsible for greeting guests upon entering reception, answering phone calls and efficiently running reception/front desk. Assisted with set up and clearing of meetings or events hosted on campus. Other Concierge duties such as keeping staff and students updated on the latest events in the city; giving advice on restaurants and entertainment, promote news and events happening in campus. Design poster communication for campus events, including the Concierge Newsletter.
Conference Attendant (Casual)
Fraser Suites Sydney - New South Wales, AustraliaSales & MarketingJuly 2016 - May 2017 · 11 months
Contributed to the efficient performance of the hotel’s Conferencing Team in the overall coordination of Banquet and Conference set up and service requirements. Helped maintain and improve hotel standards and policies with regard to service delivery. Able to set up and close a function with minimal supervision. Upheld and improved on the SOPs of the conferencing team with regards to event set-up, client relations, and venue preparation.
Service Associate - Banquets (Casual)
Shangri-La Hotel Sydney - New South Wales, AustraliaF&B serviceAugust 2015 - May 2017 · 1 year and 10 months
Became an integral part of the Banquets team in providing consistently friendly and efficient service at all times, anticipating guests needs and requests, and maintaining rapport. Encouraged and supported other members of the banquet team to provide an overall outstanding guest experience. Contributed to the overall exemplary performance of Shangri-La Hotel, Sydney, enabling it to attain the distinction of being the best performing Shangri-La hotel worldwide.
Kuburlis Catering (Casual) - New South Wales, AustraliaF&B serviceJune 2015 - June 2017 · 2 years and 1 month
Worked in venues such as Leichhardt Oval, Belmore Park, in providing consistently friendly and efficient service for guests in a la carte and function settings as well as VIP guests in corporate suites and sponsor boxes. Also served in school functions and banquet events all over Sydney.
Master in International Hotel Management
Blue Mountains International Hotel Management School - Sydney, AustraliaJuly 2015 - April 2017
Bachelor of Arts in Communications
University of the Philippines - Quezon City, PhilippinesJune 1985 - October 1990
FilipinoNative or fluent100%