A courteous, polite and well-spoken person who is highly efficient and has excellent organizational skills. Possessing a good team spirit, deadline Orientated and having a passion for providing the highest standards of hospitality and service to guests. Helpful and approachable but also commercially minded and having the ability to promote hotel facilities and maximize sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and effectively and find suitable solutions to meet the needs of guests. Keen to find a suitable position within an ambitious hotel where I will be able continue to increase my work experience & develop my abilities.
6 years and 11 months
**Responsible for interviewing possible candidates, training, and scheduling current staff. **Maintain and monitor Front Desk and Concierge staff lunch breaks without impacting the operation. **Handling guest complaints and taking action to resolve problems. **Trained the reservations staff on effective telephone sales techniques to drive revenue **Following-up with every room that is out of service or out of order, communicating with each department to see what rooms are in inventory **Maintaining up to date knowledge of all hotel area events and activities so that agents will receive accurate and prompt information to give when requested by guests. **Performing daily monitoring of rooms inventory, rate and plan availability. **Arrange guest amenities, welcome letters and fruit setups for VIPs and long-stay guests prior to their arrival.
As a front office supervisor, part of my daily responsibilities were managerial, including delegating work duties to individual staff members, deputising in the absence of the management team, approving time records and requests for time off, carrying out staff appraisals, maintaining working relationships and communicating with all departments, monitoring key performance indicators, managing performance and disciplining staff as well as identifying and evaluating employee training requirements. I was also entrusted to take the initiative with several tasks, including developing, managing and implementing promotions in order to drive sales, training and selecting all front office personnel and writing reports for senior management and delivering presentations.
**Trained, supervised, and evaluated housekeeping staff. **Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepancies. **Booked guest reservations and kept guest ledger organized. **Bookkeeping, Accounting, and Auditing of numerical data to keep financial records complete and accurate at all times. **Maintained auditing of all financial responsibility of hotel operations at a 270 room, 4 star hotel property. **Prepared and distributed management reports to hotel administration. **Audited all guest records, verifying credit card approval; **Posted room and tax charges to guest accounts Acting IT Technician **Troubleshoot any and all software/hardware/network issues that arose. **Expertly configured all office PCs to run at optimal levels. **Reviewed, analyzed, and renewed all IT equipment contracts (i.e. - multifunctional printers, ISP, security system, telephony). **Assisted IT Manager in resolving server issues and server upgrades. **Assist guests with internet issues and basic issues using business center computers.
During my time as a concierge, I was entrusted with assisting guests with luggage to the front desk, escorting them to their rooms, placing luggage in room assigned by front desk as well as inspecting guest rooms for order and adequate supplies. Part of my job description was to provide items on loan to guests, to collect the items back from guests before departure and to inform Front Desk Cashier to charge items given on loan, in case there are any charges applicable. Moreover, it was my responsibility to ensure the efficient delivery and collection of group luggage, to handle guest complaints and solve problems to the best of my ability. I was also required to ensure the collection and delivery of guest luggage and equipment, provide guests with information about attractions, facilities, services, and activities in or outside the property. Finally, my job description also included arranging secretarial and other office services, coordinating guest requests for special services or equipment with the appropriate department and contacting roomed guests periodically to ascertain any special needs.
Native or fluent
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