Michael Nallet

Michael Nallet

Campus Manager at ECLA - Massy Palaiseau
Lives in Paris, France
over 6 months ago

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#Business Development #Hospitality #Fooding#Wine#Tourism

Experience

  • Campus Manager

    ECLA - Massy Palaiseau - Massy, France

    Tourism
    August 2018 - Now · 6 months

  • Community Manager

    Regus - Paris, France

    Real Estate
    April 2017 - December 2017 · 9 months

    - Global management of the "floor" allocated (tenants, team building) - Networking management, Sales tours, clients acquisition and loyalty process - Complaints and queries follow-up

  • Receptionist - Guest Relations

    Hipark - Paris, France

    Front Office reception
    October 2016 - April 2017 · 7 months

    - Check- in / Check- out following hotel procedures - Handling and management of guest complaints - Billing procedures (cashier on duty, invoices requests) - Management of deliveries and inventory overview - Greeting, informing people about the surroundings, taking luggages - CRS Bookings management (Availpro, Booking.com, Expedia) - Bar and tea salon management

  • Assistant Manager Corporate Sales

    Steigenberger Wiltcher's - Brussels, Belgium

    Sales & Marketing
    June 2013 - December 2013 · 7 months

    - Printing daily reports (VIP List, events) - Customers site Inspection (room check, hotel showaround) - Sales kits & brochures preparation - Contracts and flyers designed for companies - Production overview (monthly engineering report) - Sales call via database (UK, USA, Spain) - Software management (Lanyon & Hotelligence)

  • Front desk agent

    Hôtel Lutetia - Paris, France

    Front Office reception
    September 2012 - April 2014 · 1 year and 8 months

    - Check- in / Check- out following hotel standards - Calls management & Guest complaints - Opera software daily use (bookings, inventory, reports) - Billing procedures for guests - Greeting, information (hotel and surroundings) and showing guests to their room - Upselling made (12 000 € profits)

  • Business Developer

    Eliya - Paris, France

    Sales & Marketing
    January 2012 - July 2012 · 7 months

    Luxury conciergerie private services for independent customers - Quality procedures enhancement - Staff hiring (in charge of conducting interviews) - Sales projects management - Getting in touch with companies and estimate - Teamwork pairing up with HRM and CEO - On-the-field sales pitch with CEO

  • Reservation clerk

    Le Royal Monceau - Raffles Paris - Paris, France

    Reservations
    April 2011 - August 2011 · 5 months

    - Mailing (price request, guests) - Calls (providing information for potential guests, bookings taking, working with travel agencies) - Following payments and bookings (prepaid bookings, sending bills, sorting) - Guest bookings management on Opera - Guest confirmations management via group network & GDS (GTA, Expedia) - Printing daily reports (tasks, RMY) - Room Upselling

  • Runner (Concierge assistant)

    Paris Marriott Hotel Champs-Elysées - Paris, France

    Front Office concierge
    April 2010 - October 2010 · 7 months

    - Working directly with Business center - Back up and direct collaboration with other departments (Reception, Conciergerie, Housekeeping) - Taking calls on the move - Answering requests from clients (laundry, bringing extra bed, shave kits, adaptators or external)

Education

  • Master Degree in Hospitality Management

    Hotelschool The Hague [ HSD ] - The Hague, Netherlands

    September 2014 - October 2015

    Master in Hospitality services including mostly teamwork in projects, lectures, conferences and personal homework - Hospitality Audit - Financial Decisions - Hospitality experience design - Business strategy - Leading hospitality change

  • Bachelor Degree in Hospitality Management,t

    CMH Paris - Centre de Management Hôtelier International - Paris, France

    September 2011 - March 2014

    General education aimed in business administration combined with hospitality approach approaching various subjects such as finance, economy, catering business, wine and arts of the table. Part-time and full-time internships in addition to be done throughout the bachelor programme Internship reports and Memoire (3rd year) to be handed over

Languages

  • French
    Native or fluent
    100%
  • Spanish
    Full professional
    80%
  • English
    Full professional
    80%
  • Italian
    Professional working
    60%

Skills

  • Business Development
  • Communication & PR
  • Excellent guest relation
  • Excel Skills
  • Fooding
  • Great customer service
  • guest rela
  • Hospitality sense
  • Hosting events
  • Language skills
  • Luxury Sales
  • New business development
  • Opera-Advanced
  • Pack Office
  • Strong hospitality
  • Telephone sales skills
  • Tourism Market
  • Training skills
Connections
Nicole Tomamichel
Editor Intern at Teddy Award
Kinga Simon
Sales and marketing at E-value
John S Lohr
Director of Development - School Relations at Hosco
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