Michael Wadhare

Michael Wadhare

Senior waiter at The Address Downtown Dubai at Emaar Hospitality Group
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am a resourceful and multi- talented restaurant crew member able to work in diverse areas. I am proficient in picking up new procedures and tasks quickly while elevating customer service in every role. Personable and friendly with guests and colleagues alike, Broad background in restaurant and front desk areas My goal is to work in a dynamic environment with professionals who are goal oriented in an atmosphere of team spirit and to be trained and exposed in depth potentials where I believe my skills will contribute significantly to the development of your company.

Experience

  • Senior waiter at The Address Downtown Dubai

    Emaar Hospitality Group - Dubai, United Arab Emirates

    F&B service
    July 2018 - Now · 6 months

    Responsibilities in brief; • Welcoming and seating the guests • Training new staff in food service technique and work place procedures • Suggesting various courses and wines to guests and applying up- selling and suggestive selling techniques so as to achieve and exceed revenue levels set by the company • Assisting guests in menu selection and provide information regarding specialty drinks, as well as wines and spirits • Managing guests concerns and complaints about staff using conflict resolution skills • Taking guest’s orders and provide information about menu items as well as conveying it to the kitchen and bar staff • Ensuring that the work place is clean and sanitized to the highest standard at all times • Preparing bill/receipts and collect payments from guests • Thank and welcome the guests when departing

  • Senior Waiter at AL Manzil Downtown Dubai

    Emaar Hospitality Group - Dubai, United Arab Emirates

    F&B service
    March 2018 - August 2018 · 7 months

    Responsibilities in brief; • Cooperating with the host/hostess to welcome and seat guests as well as assigning wait staff to tables • Training new staff in food service technique and restaurant procedures • Suggesting various courses and wines to guests and applying up-selling and suggestive selling techniques so as to achieve and exceed revenue levels set by the company • Assisting guests in menu selection and provide information regarding specialty drinks, as well as wines and spirits • Managing guests concerns and complaints about staff using conflict resolution skills • Taking guests orders and conveying it to the kitchen and bar staff • Check that the wait staff place orders correctly and deliver them to the correct tables. • Perform opening and closing duties, making sure the dining area is clean, opening or closing the registers • Providing excellent customer service to set a good example for stuff • Prepare bill/receipts and collected payment from guests. • Thank and welcome the guests when departing

  • Senior Waiter

    CASINO FLAMINGO (MAGIC SLOTS LTD) - Nairobi, Kenya

    F&B service
    June 2016 - February 2018 · 1 year and 9 months

    Responsibilities in brief; • Responsible in welcoming the guest giving them the ultimate dining satisfaction • Assisted guests in menu selection • Taking guest’s orders and provide information about menu items as well as conveying it to the kitchen staff • Ensuring that the assigned workstation is clean and sanitized to the highest standard • Trained new waiters and walk through initial shifts to inform and motivate staff • Responsible for serving alcoholic and non-alcoholic beverages, ordering, pick-up and delivery of food and beverage items to the work station and tables and transporting back to the galley the soiled dishes, glassware and silverware • Serve cocktails and non-alcoholic beverages to guests • setting up tables, linen, glassware, silverware as well as presenting food and beverage menus to guests • Responsible for achieving and exceeding revenue levels set by the company through suggesting various courses and wines to guests and applying up-selling and suggestive selling techniques

  • Waiter

    Asmara Restaurant Westlands - Nairobi, Kenya

    F&B service
    August 2014 - October 2015 · 1 year and 3 months

    Responsibilities in brief; • I was responsible for welcoming guests giving them the ultimate dining satisfaction • Assisted guests in menu selection • Wrote guests’ I orders and conveyed them to kitchen staff. • Took orders from guests and served food, drinks and deserts. • Served specialty dishes to guests’ at tables as required • Delivered exceptional guest experience by taking orders, delivering food, and managing all guests’ requests. • Checked to ensure that customers were enjoying their meals – took action to correct any issues, as needed. • Prepared bill/receipts and collected payment from guests. • Observed anticipating guest needs and request • Maintained the highest hygiene and made sure that the customers were satisfied with my service.

Education

  • Kenya certificate of secondary Education (K.C.S.E)

    Jamhuri High School Nairobi, Kenya - Nairobi, Kenya

    February 2010 - October 2013

  • Kenya Certificate of primary Education (K.C.P.E)

    Kenyatta University Primary School - Nairobi, Kenya

    February 2002 - September 2009

Languages

  • English
    Native or fluent
    100%
  • Swahili
    Native or fluent
    100%
  • Arabic
    Limited working
    40%

Skills

  • - Computer Competency
  • Customer service oriented
  • flexibility and multi-tasking
  • Good communication and listening skills
  • • Planning / time management
  • • Positive attitude, motivating, and passionate
  • Self Motivated
  • • Willingness to work and learn
Connections
Jassim Tazi
Human Ressources Administration at Groupe AccorHotels - Fairmont Dubai
Mikheil Babayan
Head Bartender at Al Habtoor Hospitality
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