Michalis Fragkakis

Michalis Fragkakis

Restaurant Manager at The Mitre Hotel at Hampton Court Palace
Lives in London, United Kingdom

Join Hosco and view Michalis's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

About me

Passionate & experienced Greek hospitality professional, with a proven record and demonstrated success over more than eight years in all Food & Beverage Outlets. Able and willing to do all I takes to deliver exceptional customer service and create outstanding and memorable experiences for all guests. Perfectionist, knowledgeful, with a keen eye for detail, not willing to compromise with mediocrity. Food, Beverage & Allergens Safety- Handler & Manager certified. A very driven & rather competitive individual with clear goals, ambitions & milestones, always striving for development. Thorough knowledge of Rooms Division & high-end Hotel standards.

Experience

6 years and 9 months

  • Restaurant Manager

    The Mitre Hotel at Hampton Court Palace - London, United Kingdom

    F&B service
    November 2018 - March 2019 · 5 months

    - Manage and oversee the entire restaurant operation - Deliver superior guest services - Ensuring guest satisfaction - Plan and develop guest loyalty programs - Plan new and update existing menus - Plan and develop the overall restaurant marketing strategy - Participate at local food events - Respond efficiently to customer questions and complaints - Organise and supervise shifts - Manage and lead staff - Hire new employees - Training and evaluate staff performance - Estimate consumption, forecast requirements and maintain inventory - Manage restaurant supplies - Control costs and minimize waste - Nurture a positive working environment - Monitor operations and initiate corrective actions - Implement innovative strategies to improve productivity and sales

  • Bar Manager

    Mythical Blue Luxury Suites - Fira, Greece

    F&B service
    April 2018 - November 2018 · 8 months

    • Hands- on Manager • Create several different kinds of beverage and food menus, as well as wine pairing ideas and suggestions throughout the whole season • Set and enforce quality and safety controls • Manage the business aspects of the bar area(i.e. negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, setting goals etc) • Monitor inventory of stock items to ensure said adequate stock is maintained and in order to prevent excess pours/ abuse by staff members • Review sales and beverage costs, as well as reconciling any discrepancies in accounting or other legal issues • Responsible for the creation of the F&B menus, in association with the Head Chef • Increased the F&B's revenue 2.4 times, in comparison to the previous season

  • Head Bartender/ Dining Room Supervisor- Manager

    Louis Infinity Blu - Protaras, Cyprus

    F&B other
    March 2017 - December 2017 · 11 months

    • Supervised all dining room & kitchen activities in order to ensure optimal quality of all production • Hired, trained, counseled, disciplined & supervised F/B staff on a daily basis, making sure all safety and high quality standards and procedures were met • Menu revision in favour of less labor costs/ more profitability • Responsible for all work shifts, storage supplies, requisition activities and weekly evaluations • Brought brand new, fresh ideas in the interest of the hotel, as guests were leaving the hotel premises having experienced a most pleasant experience while being a "guests' favourite staff member" • Created and established bar guidelines to be followed throughout service for the following years

  • Bar Manager

    Cosmogonia Bar & Restaurant - Athens, Greece

    F&B other
    October 2016 - February 2017 · 5 months

    • Led and coordinated the set up of special events and private parties, as well as promoting them • Created and bettered the bar's recipes and menu, while also delivering exceptional service • Ensured that the bar environment is safe as per the required health standards • Reduced the bar's overall costs by 14%, while increasing sales by 39% through targeted marketing & analysis

  • Head Bartender/ Concierge

    Aria Boutique Hotel/ Constantinos Palace - Rhodes, Greece

    Front Office concierge
    April 2016 - October 2016 · 7 months

    • Resolved problems and complaints that hotel guests may have through building and maintaining healthy relationships, resulting in guest satisfaction and return visits • Planned special events, meetings, assist hotel guests with any queries while also providing them with valuable information • Performed office duties, book reservations, pick up and interact closely with VIP guests, while providing first- class service • Addressed hotel residents' concerns and issues to the GM and solve all major problems i.e. lost luggage, missed flights etc • Provided recommendations, utilising maps and brochures to explain available activities and special events to hotel residents • Personally set up VIP guests' suites, including placing personalised handwritten letters in them along with other amenities(champagne bottles etc)

  • Bartender/ Restaurant Captain

    Cosmogonia Bar & Restaurant/ The Golden Lion - London, United Kingdom

    F&B other
    February 2015 - April 2016 · 1 year and 3 months

    • Assisted the manager- F/B director with making plans regarding banquets, parties and special events, while also demonstrating innovating marketing ideas and strategies • Monitored the dining area to ensure best customer experience, while consistently overseeing that all duties are being performed efficiently and correctly before(mise en place), during and after the service hours • Advertised, market and recommend menu options in order to increase guest satisfaction and profits • Provided outstanding hospitality, create a warm & welcoming atmosphere, not only among the customers, but among the staff as well • Upselling and pairing specific wine varieties with targeted à la carte options

  • Barista/ Shift Manager

    Chillbox - Athens, Greece

    F&B other
    May 2014 - February 2015 · 10 months

  • Host/ Assistant Bartender

    Vini Bar & Restaurant - Athens, Greece

    F&B other
    June 2013 - May 2014 · 1 year

  • Commis de Débarrasseur/ Runner

    Vini Bar & - Athens, Greece

    F&B service
    April 2012 - June 2013 · 1 year and 3 months

Education

  • Hotel Management & Hospitality

    IIEK New York College - Athens, Greece

    February 2016 - March 2018

    Hotel & Restaurant Management/ Hospitality- Tourism, A.A.

  • Lyceum Diploma

    13th Unified Upper High School of - Athens, Greece

    September 2010 - June 2013

    Computer science & Technology

Languages

6 languages

  • Greek

    Native or fluent

  • English

    Native or fluent

  • Romanian

    Limited working

  • German

    Limited working

  • Italian

    Notions

  • Spanish

    Notions

Personal information

Nationalities

  • Greek

Date of birth

February 14th 1995

Skills

38 skills

  • A team player
  • Cocktail knowledge
  • Computer knowledge
  • Cooking knowledge
  • Cost control
  • Creative and hardworking
  • Creativity and innovation
  • Digital marketing
  • Effective communicator
  • Email marketing
  • Envision
  • excellent customer service skills
  • Excellent leadership
  • F&B knowledge
  • Food and safety
  • Food knowledge
  • Good team leader
  • Health and safety
  • Highly professional
  • High quality service
  • Hotel development
  • Improvement and quality
  • Intellectual
  • IT knowledge
  • Managing a team
  • Menu development
  • Optimist
  • Passion for details.
  • profit
  • Reliable and responsible
  • Spirit knowledge
  • Stong team work
  • Strong supervisory skills
  • success
  • Team development
  • Team motivation
  • Well groomed
  • Wine knowledge
Connections
Angela Mourelatou
Front Office & Reservations Manager at Urban Frame Hotel
Subhajit Sikder
On Job Training at Radisson Blu Hotel (RHG)
Daniel Umezurike
Supervisor at Fish Co. Platters
View 13 connections
Following
Edwardian Hotels London
London, United Kingdom
Other members
Beatrice O'Dowd
London, United Kingdom
Yashwant Thokal
Birmingham, United Kingdom
Jorge Nogueras
London, United Kingdom
Hannah Briggs
Buxton, United Kingdom
DIDIER Guillaume
London, United Kingdom
View 192508 members