Michalis Fragkakis

Michalis Fragkakis

Restaurant Manager at The Mitre Hotel at Hampton Court Palace
Lives in London, United Kingdom

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About me

Passionate & experienced Greek hospitality professional, with a proven record and demonstrated success over more than eight years in all Food & Beverage Outlets. Able and willing to do all I takes to deliver exceptional customer service and create outstanding and memorable experiences for all guests. Perfectionist, knowledgeful, with a keen eye for detail, not willing to compromise with mediocrity. Food, Beverage & Allergens Safety- Handler & Manager certified. A very driven & rather competitive individual with clear goals, ambitions & milestones, always striving for development. Thorough knowledge of Rooms Division & high-end Hotel standards.


6 years and 9 months

  • Restaurant Manager

    The Mitre Hotel at Hampton Court Palace - London, United Kingdom

    F&B service
    November 2018 - March 2019 · 5 months

    - Manage and oversee the entire restaurant operation - Deliver superior guest services - Ensuring guest satisfaction - Plan and develop guest loyalty programs - Plan new and update existing menus - Plan and develop the overall restaurant marketing strategy - Participate at local food events - Respond efficiently to customer questions and complaints - Organise and supervise shifts - Manage and lead staff - Hire new employees - Training and evaluate staff performance - Estimate consumption, forecast requirements and maintain inventory - Manage restaurant supplies - Control costs and minimize waste - Nurture a positive working environment - Monitor operations and initiate corrective actions - Implement innovative strategies to improve productivity and sales

  • Bar Manager

    Mythical Blue Luxury Suites - Fira, Greece

    F&B service
    April 2018 - November 2018 · 8 months

    • Hands- on Manager • Create several different kinds of beverage and food menus, as well as wine pairing ideas and suggestions throughout the whole season • Set and enforce quality and safety controls • Manage the business aspects of the bar area(i.e. negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, setting goals etc) • Monitor inventory of stock items to ensure said adequate stock is maintained and in order to prevent excess pours/ abuse by staff members • Review sales and beverage costs, as well as reconciling any discrepancies in accounting or other legal issues • Responsible for the creation of the F&B menus, in association with the Head Chef • Increased the F&B's revenue 2.4 times, in comparison to the previous season

  • Head Bartender/ Dining Room Supervisor- Manager

    Louis Infinity Blu - Protaras, Cyprus

    F&B other
    March 2017 - December 2017 · 11 months

    • Supervised all dining room & kitchen activities in order to ensure optimal quality of all production • Hired, trained, counseled, disciplined & supervised F/B staff on a daily basis, making sure all safety and high quality standards and procedures were met • Menu revision in favour of less labor costs/ more profitability • Responsible for all work shifts, storage supplies, requisition activities and weekly evaluations • Brought brand new, fresh ideas in the interest of the hotel, as guests were leaving the hotel premises having experienced a most pleasant experience while being a "guests' favourite staff member" • Created and established bar guidelines to be followed throughout service for the following years

  • Bar Manager

    Cosmogonia Bar & Restaurant - Athens, Greece

    F&B other
    October 2016 - February 2017 · 5 months

    • Led and coordinated the set up of special events and private parties, as well as promoting them • Created and bettered the bar's recipes and menu, while also delivering exceptional service • Ensured that the bar environment is safe as per the required health standards • Reduced the bar's overall costs by 14%, while increasing sales by 39% through targeted marketing & analysis

  • Head Bartender/ Concierge

    Aria Boutique Hotel/ Constantinos Palace - Rhodes, Greece

    Front Office concierge
    April 2016 - October 2016 · 7 months

    • Resolved problems and complaints that hotel guests may have through building and maintaining healthy relationships, resulting in guest satisfaction and return visits • Planned special events, meetings, assist hotel guests with any queries while also providing them with valuable information • Performed office duties, book reservations, pick up and interact closely with VIP guests, while providing first- class service • Addressed hotel residents' concerns and issues to the GM and solve all major problems i.e. lost luggage, missed flights etc • Provided recommendations, utilising maps and brochures to explain available activities and special events to hotel residents • Personally set up VIP guests' suites, including placing personalised handwritten letters in them along with other amenities(champagne bottles etc)

  • Bartender/ Restaurant Captain

    Cosmogonia Bar & Restaurant/ The Golden Lion - London, United Kingdom

    F&B other
    February 2015 - April 2016 · 1 year and 3 months

    • Assisted the manager- F/B director with making plans regarding banquets, parties and special events, while also demonstrating innovating marketing ideas and strategies • Monitored the dining area to ensure best customer experience, while consistently overseeing that all duties are being performed efficiently and correctly before(mise en place), during and after the service hours • Advertised, market and recommend menu options in order to increase guest satisfaction and profits • Provided outstanding hospitality, create a warm & welcoming atmosphere, not only among the customers, but among the staff as well • Upselling and pairing specific wine varieties with targeted à la carte options

  • Barista/ Shift Manager

    Chillbox - Athens, Greece

    F&B other
    May 2014 - February 2015 · 10 months

  • Host/ Assistant Bartender

    Vini Bar & Restaurant - Athens, Greece

    F&B other
    June 2013 - May 2014 · 1 year

  • Commis de Débarrasseur/ Runner

    Vini Bar & - Athens, Greece

    F&B service
    April 2012 - June 2013 · 1 year and 3 months


  • Hotel Management & Hospitality

    IIEK New York College - Athens, Greece

    February 2016 - March 2018

    Hotel & Restaurant Management/ Hospitality- Tourism, A.A.

  • Lyceum Diploma

    13th Unified Upper High School of - Athens, Greece

    September 2010 - June 2013

    Computer science & Technology


6 languages

  • Greek

    Native or fluent

  • English

    Native or fluent

  • Romanian

    Limited working

  • German

    Limited working

  • Italian


  • Spanish


Personal information


  • Greek

Date of birth

February 14th 1995


38 skills

  • A team player
  • Cocktail knowledge
  • Computer knowledge
  • Cooking knowledge
  • Cost control
  • Creative and hardworking
  • Creativity and innovation
  • Digital marketing
  • Effective communicator
  • Email marketing
  • Envision
  • excellent customer service skills
  • Excellent leadership
  • F&B knowledge
  • Food and safety
  • Food knowledge
  • Good team leader
  • Health and safety
  • Highly professional
  • High quality service
  • Hotel development
  • Improvement and quality
  • Intellectual
  • IT knowledge
  • Managing a team
  • Menu development
  • Optimist
  • Passion for details.
  • profit
  • Reliable and responsible
  • Spirit knowledge
  • Stong team work
  • Strong supervisory skills
  • success
  • Team development
  • Team motivation
  • Well groomed
  • Wine knowledge
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