Michela Giolo

Michela Giolo

General Manager at Hilton Garden Inn Milan North
Lives in Milan, Italy

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About me

Hotel Start up with responsibility for the preparation, presentation and subsequent implementation of
the annual operating budget.
Plan Marketing & Sales activities for best commercial positioning.
Manage and coordinate all the activities of departments, working closely with the heads of
departments in order to fulfill corporate brand standards, hotel profitability and customer satisfaction.
Involved in Financial Control, suppliers selection and monitoring cost saving.
Manage Hotel team to ensure the involvement in development of business and the progression of
career.
knowledge of legal requirements, fire regulations, HACCP and other legal requirements.

Experience

22 years and 10 months

  • Hotel Manager

    iH Hotels - Milan, Italy

    Events
    July 2017 - Now · 2 years and 7 months

    Hotel Rebranding after full renovation, with Implementation and creation of Standards and Operating procedures Plan Marketing & Sales activities for best commercial positioning. Manage and coordinate all the activities of departments, working closely with the heads of departments in order to fulfill corporate brand standards, hotel profitability and customer satisfaction. Involved in Financial Control, I take part in the suppliers selection and monitoring cost saving. Responsible to respect of legal requirements, fire regulations, HACCP and other legal requirements.

  • General Manager

    Hilton Garden Inn Milan North - Milan, Italy

    Administration & General
    July 2015 - Now · 4 years and 7 months

    Manager with more than 20 years of experience in Hotel industry. I have covered the last couple of years as General Manager for a start up hotel with important Conference Center affiliated to an International and Prestigious Hotel Chain. Used to work to targets, I’m well organized with good planning skills. Serious and determined I face daily life with a positive approach.

  • General Manager

    Hilton Garden Inn Milan North - Milan, Italy

    Management
    July 2015 - March 2017 · 1 year and 9 months

    Hotel Start Up with responsibility for the preparation, presentation and subsequent implementation of the annual operating budget. Plan Marketing & Sales activities for best commercial positioning. Manage and coordinate all the activities of departments, working closely with the heads of departments in order to fulfill corporate brand standards, hotel profitability and customer satisfaction. Involved in Financial Control, I take part in the suppliers selection and monitoring cost saving. Manage Hotel team to ensure the involvement in development of business and the progression of career. Responsible for Quality Assurance audits. Responsible to respect of legal requirements, fire regulations, HACCP and other legal requirements.

  • Assistant Manager

    Palace Hotel Legnano - Legnano, Italy

    Management
    April 2013 - June 2015 · 2 years and 3 months

    Front Office Organization and Management. Respect and ensure respect of Standards and procedures. Constantly in contact with the other Heads of departments to ensures that information circulates smoothly between them. Develops close relationships with guests throughout their stay with the aim of gaining their loyalty. Handle guest complaints. Deliver regular reports on hotel activities, problems and resolutions. Optimise the hotel's occupancy rates and develops associated services. Ensure that all sales made comply with the sales policy as defined. Keep track of the standard of services delivered, based on guest comments and quality audits. Keeps close track of what the competition is doing. Implements the rooms pricing policy in an effort to optimise it. Carries out occasional checks on cash operations.

  • Front Office Manager

    Four Points by Sheraton Milan Center - Milan, Italy

    Revenue Management
    September 2001 - March 2013 · 11 years and 7 months

    F​ront Office Organization Management and oversee, with daily cooperation with other department. Standard and procedures control. Coordinator for Starwood Preferred Program. Front Office Staff hiring and training of front desk employees. Daily Operation of room assignment following Starwood SOP, for guest satisfaction of expectation. Crew Management and room pick up control. Opera PMS Specialist, with responsibility of system Configuration. Handling guest Complaints.

  • front Office Shift Leader

    Royal Hotel Mercure - Milan, Italy

    Reservations
    April 1997 - August 2001 · 4 years and 5 months

    F​ront Office Supervisor with daily cooperation with other department. Standard and procedures control. Coordinator for Starwood Preferred Program. Front Office Staff hiring and training of front desk employees. Daily Operation of room assignment following Starwood SOP, for guest satisfaction of expectation. Crew Management and room pick up control. Opera PMS Specialist, with responsibility of system Configuration. Handling guest Complaints.

Education

  • Hotel Management

    Professional Institute for Hotel Management - Arona, Italy

    September 1991 - June 1996

    Professional Institute for Hotel Management and Food & beverage

Languages

4 languages

  • Italian

    Native or fluent

  • French

    Full professional

  • Spanish

    Full professional

  • English

    Full professional

Personal information

Nationalities

  • Italian

Date of birth

December 04th 1975

Skills

14 skills

  • Booking Reservations
  • Event planning
  • Events
  • Food & Beverge
  • Front desk management
  • Hotel Administration
  • Human Resources Strategy
  • Operations
  • Reservation
  • Reservations management
  • Revenue
  • Revenue Management
  • Room Division
  • Sales and Marketing
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