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My name is Michelle Backhouse. I am a Human Resources professional, having covered all HR disciplines. I having excellent planning and organisational skills with the ability to work effectively as an individual or part of a team. I enjoy working under pressure and to deadlines. I can lead and develop others and build effective relationships.
I currently work at the International Montessori Nursery in Abu Dhabi as the Office Manager. I have previous human resources experience working for both Scandinavian Airlines and Aer Lingus.
I am looking to be part of an HR team in the tourism industry as that is my passion.
International Montessori Nursery - Abu Dhabi, United Arab EmiratesHuman ResourcesJune 2014 - Now · 4 years and 8 months
Managing a team of 22, looking after approximately 95 children and their parents. Managing the main office reporting directly to the owner of the nursery. Main duties are, registering new families, end to end recruitment, being the first point of contact for issues and concerns for both employees and parents, chairing monthly parent forum meetings, working alongside the PRO to obtain local visas and health cards, ensuring compliance with local labour laws along with maintaining positive relationships with outside agencies such as ADEK and Civil Defence. Completing the nursery accounts with the accounting system Tally, compiling the monthly WPS using NBAD WPS system, reconciling tuition fees, petty cash, company payments inclusive of gratuity calculations. Main achievements have been developing policy and procedures so that it is integrated with the strategic business plan, ensuring that employees are fully committed to the organisations vision. Introducing peer on peer evaluations and appraisals. Planning manpower ensuring it is reflective of nursery need by increasing or decreasing headcount. Project managing the installation of the face recognition security system. Implementing social media, Facebook and Instagram to generate more customers. Becoming accredited by Montessori, London (MCI), being the only Montessori accredited nursery in Abu Dhabi. A big project to gather the evidence to put forward for the award for which I was responsible.
BA (Hons) Business (Human Resource Management)
Arden University - Abu Dhabi, United Arab EmiratesSeptember 2015 - Now
Some of the modules being studied: Developing personnel and management skills, understating the business environment, strategic human resources, business analysis, managing across cultures.
Certificate in Personnel Practice
CIPD - Abu Dhabi, United Arab EmiratesMarch 2007 - September 2008
The modules studied: Human resource plans and organisational context, recruitment and selection, performance management and employee relations, training and development.
BTEC National Diploma in Travel & Tourism
Guildford College of Further and Higher Education - London, United KingdomSeptember 1992 - July 1994
The Diploma consisted of 10 modules including incoming and domestic tourism, the organisation in its environment, finance, selling and marketing tourism, business enterprise and travel geography. The course demanded preparation of concise reports and the completion a number of presentations and the passing of the Cotac Air Travel exam.
EnglishNative or fluent100%
- Able to devlop others
- Able to Prioritise
- Commerical Business Aware
- Customer Focused
- Flexibale & Adaptable
- Problem solver
- Relationship Bulider
- Sense of humor
- Team player