Michelle Chitiyo

Front Desk Agent at Mercure Hotel Bedfordveiw

Lives in South Africa

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About me

An ambitious, zealous front desk agent and cashier seeking an opportunity to make use of her technical(MS Office, Opera,A property management system), organizational(multitasking,Making schedules,problem solving, record keeping) and customer related skills(clear communication skills, ability to use positive language and to read the customer). With over one year experience in the hospitality industry l was able to make vast sales by convincing both walk in and frequent quests to try out our hotel/restaurant services,to receive multiple calls and efficiently and proficiently send them to the required personal and positively interact with my colleagues and upper management.

Experience

1 year

Front Desk Agent

Mercure Hotel Bedfordveiw - Johannesburg, South Africa

Front Office reception

October 2016 - March 2017 · 6 months
Administrative Trainee

Premier Hotel OR Tambo - Johannesburg, South Africa

Administration & General

October 2015 - December 2015 · 3 months
Switchboard Operator

Birchwood OR Tambo - Johannesburg, South Africa

Front Office reception

April 2015 - June 2015 · 3 months

Education

Hospitality Managment

The International Hotel School - Cape Town City Centre, Cape Town, South Africa

January 2014 - March 2017

An internationally recognized American hotel and lodging NQF level six Diploma in Hospitality Management including a certificate of specialization in Rooms Division, Hospitality fundamentals and Hospitality operations