Michelle Matemba

Michelle Matemba

office assistant at metropol credit reference bur
Lives in Nairobi, Kenya

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About me

i am an enthusiastic server with 3 years experience in hotel environments. i am proficient in working collaboratively, i consistently deliver first rate service and foster positive relationships with guests to promote customer satisfaction and loyalty. i am adept at balancing multiple tasks with a friendly and courteous demeanor

Experience

11 years and 3 months

  • office assistant

    metropol credit reference bur - Nairobi, Kenya

    Administration
    March 2016 - Now · 8 years and 2 months

    Ensure all beverages are prepared and served on time Ensure all tea stations are clean and tidy maintaining kitchen supplies Organizing the office and assisting associates to optimize processes Creating and updating records ensuring accuracy and validity of information checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.

  • waitress

    Tribe hotel - Limuru Town., Kenya

    F&B service
    January 2013 - January 2016 · 3 years and 1 month

    I have experience working in housekeeping, front office (taking reservations) as a waitress and server in a busy hotel environment. I am highly effective at anticipating and accommodating customer needs. I am friendly, punctual and an enthusiastic team player. I am a customer oriented server with excellent interpersonal and communication skills. I am great at multitasking and delivering prompt service to all customers. I always maintain a positive attitude and I have a great sense of humor during peak hours. As a waitress I bring a strong work ethic, interpersonal skills and I am very fluent in English. I am versed in serving in large scale events as well as intimate high profile dining and afternoon tea services.

Education

  • certificate

    kenya utalii college - Nairobi, Kenya

    March 2012 - October 2014

    i studied for a certificate in food and beverage service and sales

Languages

4 languages

  • English

    Native or fluent

  • Swahili

    Professional working

  • Finnish

    Limited working

  • Japanese

    Notions

Personal information

Nationalities

  • Kenyan

Date of birth

February 03rd 1992

Skills

7 skills

  • Active listening
  • Coordination skills
  • Critical Thinking
  • High service orientation
  • Social perceptiveness
  • Strong time management
  • TYPING
Connections
GIANCARLO PASTORE
Amministratore at CIPAS TM
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
View 7 connections
Following
Mövenpick Hotel Amsterdam City Centre Novotel Amsterdam City - Accor
Novotel Amsterdam City - Accor
Amsterdam, Netherlands
Andaz London Liverpool Street
Andaz London Liverpool Street
London, United Kingdom
Other members
Simon Kariuki
Nairobi, Kenya
Johnson Mbugua
Nairobi, Kenya
George Kariuki
Nairobi, Kenya
Beth Njogu
Nairobi, Kenya
View more
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