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About me
Hi, welcome! It's Michelle 🙋🏽♀️. Based in Barcelona and born in La Paz, Boliva. One of the most beautiful places in Latin America.
I am looking for a full time job with opportunities for promotion. I'm a Content Creator of graphic material, video recording and editing, photography, infographics, gifs and professional management of Reels, Tik Tok, Instagram, YouTube and Facebook.
I'm up to date with trends in fashion, music and social media apps.
I have created and managed web pages, social media strategy for hotels and the tourism sector.
I have experience organizing caterings, conferences, meetings, cocktails, coffee breaks and other types of events.
If you want to meet me more, write me and let's schedule a video call. See you 👋🏽
EXPERIENCES:
✅ Content creator and investment partner at Superanfitriones.com, a video course platform that helps you manage tourist accommodations like a professional.
✅ For 4 months I did my international internship with the Esade Sud program and I went to Peru to develop a Marketing, Communication and Cost Analysis Plan for a tourist route. My grade was scored with honors.
✅ I did my internship at the Hilton Hotel in Barcelona in the Marketing & Sales Department.
✅ I worked in a real estate agency where I managed long-term flats and I had the opportunity to open 6 tourist apartments on the Barceloneta beach.
✅ I worked in the Food & Beverage Department in 4 and 5 star hotels. And also in different restaurants for 7 years.
✅ I started working as a chambermaid in the Housekeeping Department of a 3-star hotel in Barcelona.
Experience
9 years and 9 months
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Team Leader at CC. Westfield La Maquinista Reception (Unibail Rodamco Spain, S.L.)
Unibail Rodamco Spain - Barcelona, Spain
Customer ServiceJune 2021 - Now · 2 years and 10 months -
Content Creator & Investment Partner
Superanfitriones.com - Barcelona, Spain
Content & CommunicationApril 2021 - Now · 3 yearsSuperanfitriones is a video course platform that helps you manage your tourist accommodation like a professional. My course is called ''Curso para conseguir efecto wow en alojamientos'' (How to apply a WOW effect in your accommodation) Link: https://superanfitriones.com/curso/conseguir-efecto-wow/
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Community Manager
Raiz Up - Barcelona, Spain
MarketingOctober 2021 - March 2022 · 6 months -
Tourism Marketing Consultant
Asociación de Servicios Empresariales Pedro Arrupe (SEMPA) - Cusco, Peru
MarketingJune 2019 - October 2019 · 5 monthsThis program was carried out in collaboration with the SUD ESADE Business School Program - I participated in a social consulting project in the tourism sector. We make a marketing and communication plan for the Andean Baroque Route (Ruta del Barroco Andino). All the income obtained from the visits went to help local communities in the Quispicanchi region, Cusco. - Content creation for social networks: photographies, interviews and videos - Creation of training manuals in social media and online platforms. Manuals of SEO positioning, publish and how to take advantage of Gooogle Business, YouTube, Instagram and Wordpress. - Use of TripAdvisor Experiences to offer the tourist route online. - Creation of work templates in Excel and Google Forms for better productivity at work. - Market study for the creation of a new tourism product
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Community Manager & Content Creator
Hilton Barcelona Hotel - Barcelona, Spain
MarketingJanuary 2019 - May 2019 · 5 monthsI worked as a intern in Sales and Marketing Deparment - Create, design, plan and program content on social media - Maintain communication with Google+ to schedule posts - Modification / design of images and content creation in adobe Lightroom and Canva - Hotel photography sessions, products and spaces - Creation of promotional material for hotel campaigns - Creation and promotion of contests - Preparation of monthly reports that included statistical analyzes of managed content results - Monitoring the scope of posts on Facebook, Twitter and Instagram - Manage the hotel's reputation making changes to descriptions, photography, services, schedule in Expedia, Booking, other OTAS and third parties websites.
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Property Manager
Building Urbana - Barcelona, Spain
Real EstateFebruary 2018 - July 2018 · 6 months- Management of rental and tourist apartments. - Creation of room announcements and tourist flats in Idealista, Habitaclia and Airbnb. - Assist the Property Manager - Property inspection for ensure that the higher standards: assess the maintenance, floors and cleaning operations. - Contract drafting. - Check in / out in touristics apartments. - Resolution of doubts, complaints and customer suggestions by email and phone.
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Customer Service Department
C.C. Les Glòries - Barcelona, Spain
Customer ServiceOctober 2017 - January 2018 · 4 months- Inform of the center facilities, schedules, services & events. - Delivery and pick-up of Amazon and UPS packages. - Keeping shop managers informed about promotions, offers and discounts. - APP Les glòries promotion.
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Event & Breakfast Waitress
Renaissance Barcelona Hotel - Barcelona, Spain
EventJune 2017 - June 2017 · 1 month- Breakfast service - Customer service - Food and beverage delivery
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Event & Breakfast Waitress
Le Méridien Barcelona - Barcelona, Spain
EventJune 2017 - June 2017 · 1 month- Welcome customers - Food and drink delivery - Breakfast service. - Special events on terrace
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Sushi Woman
CDLC Carpe Diem Lounge Club - Barcelona, Spain
F&B kitchenApril 2016 - March 2017 · 1 year- Show cooking - Makis, uramakis, niguiris and sashimi preparation - Rice preparation - Fish cleaning and mice en place - Tickets control
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Event waitress
Fira Barcelona - Barcelona, Spain
EventMarch 2014 - March 2017 · 3 years and 2 months- Mobile world congress (edition 2015 , 2016 and 2017) - VMWorld (2015) - Fira Alimentaria (2014) - Food and beverage delivery - Table organization ( cocktail, drink bar, breaksfast style) - Customer service in VIP party (Sonny Ericsson, Facebook, Twitter & IBM)
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Travel Agent Trainee
Catai - Barcelona, Spain
Travel Tour OperatorSeptember 2015 - January 2016 · 5 months- Writing and sending Newsletters to clients -Updating offers in Otas -Passport registration for Russia -Generate documents (vouchers, contracts, insurance and flights bookings) -Preparation of Budapest, Thailand and Lapland itinerary -Picking of Catai products with TourExpress Program -Distribution of materials for clients and collaborators
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Cook in cold food area
Bar Cañete - Barcelona, Spain
F&B kitchenApril 2015 - August 2015 · 5 months- Preparation of dishes ''à la carte'' and lunch menu - Mise in place before each service (morning / afternoon and evening) - Forecast of each cold food area (order). - I was in charge of 3 young people to whom I explained the cold food area. - Cleanness of the area and provide help to hot room.
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Head Waitress
Txapela Restaurant - Barcelona, Spain
F&B serviceOctober 2014 - January 2015 · 4 months- Responsible of terrace - Customer service in different languages - Recommendation of food and drinks - Use of upsell program - Use of Handy (POS) to take notes, print tickets and payments - Close the cash register at the end of the day
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Kitchen helper for events
Fairmont Rey Juan Carlos I - Barcelona, Spain
F&B kitchenJune 2014 - June 2014 · 1 month- Production of all kinds of cold dishes; starters and appetizers for special events (congresse, conventions, weddings, cocktails and meetings)
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Cook and salesperson
Els Pinxus Barra de Tapes - Barcelona, Spain
SalesOctober 2013 - March 2014 · 6 months- Preparation of different cold and hot appetizer, sauces, reductions and jams - Control of orders and products - Customer service in respective language, sell, recommend and serve. Sale of beers - Charge by POS
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Sushi woman
Teik it - Sant Cugat del Vallès, Spain
F&B kitchenAugust 2012 - May 2013 · 10 months- Pre-elaboration and make rolls ( makis, uramakis, niguiris, sashimi, tuna and salmon tartare, edamame, wakame salad, yakisoba noodles, vegetable tempura, desserts and complements of the menu) - Preparation of different sauces (soy, teriyaki, yakisoba, vinegar for rice, mango sauce) - From this work, I regularly attended special events to make sushi in front of the clients.
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Kitchen helper trainee
La Dama Restaurant - Barcelona, Spain
F&B kitchenNovember 2011 - March 2012 · 5 monthsThis restaurant has 1 Michelin Star - Assistant in cold food area in the preparation of starters, pastry and decoration of dishes. - Mice in place before each service
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Housekeeping
Hotel Attica21 Barcelona Mar - Barcelona, Spain
HousekeepingJuly 2011 - September 2011 · 3 months- Room service - Rooms cleaning - To wash and to iron sheets, guest clothes, towels and sta uniforms. - Cleaning of the internal and external hotel areas. - Customer service - Inform to housekeeping governess about the room's condition
Education
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Bachelor's Degree in Tourism and Hospitality Management
Executive Education IQS - Barcelona, Spain
September 2016 - June 2020- In my international internship in Perú, my project was scored with honors. (Matrícula de honor) - In my final project (tesis) I realized a Business Plan ''Create a sustainable accommodation in Bolivia's jungle''. My grade was 9,5/10 points.
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Travel Agent & Event Management | Certificate of Higher Education (HNC)
EHTB - Escola Hoteleria i Turisme de Barcelona - Barcelona, Spain
September 2013 - May 2015 -
Cooking and Gastronomy | Vocational Education and Training (VET)
EHTB - Escola Hoteleria i Turisme de Barcelona - Barcelona, Spain
September 2010 - May 2012
Languages
4 languages
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Catalan
Native or fluent
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Spanish
Native or fluent
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English
Full professional
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French
Notions
Personal information
Nationalities
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Spanish
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Bolivian
Work Permits
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Bolivia
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Spain
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European Union
Skills
8 skills
- excellent customer service skills
- Flexible and proactive
- Great teamwork skills
- Hospitality Management
- Marketing online
- Social Media
- Video editing
- Wordpress
Additional Information
4 informations shared
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Community Management
at Foment formació
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E-commerce a través de las redes sociales
at Foment Formació
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Adobe Indesign
at Foment formació
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