Michelle Tumbaga

Michelle Tumbaga

Guest Relations Executive at Grand Hotel Excelsior
Lives in Dubai, United Arab Emirates
over 6 months ago

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Polite, Efficient and Pro-active

Experience

  • Guest Relations Executive

    Grand Hotel Excelsior - Dubai, United Arab Emirates

    F&B other
    July 2018 - Now · 5 months

    Made great first impressions to arriving customers. Scheduled reservations over the phone and in person. Maintained host book including schedules reservations and duties. Escorted guests to their selected tables provided menus and drinks. Efficiently supervised host book including seating of guests with and without reservations. Assisted servers at shift end with tallies. Oversee all front and back of the house restaurant operations Ensure customer satisfaction through promoting excellent service Respond to customer complaints tactfully and professionally Maintain quality control for all food served Analyse staff evaluations and feedback to improve the customers experience Project future needs for goods, kitchen supplies, and cleaning products; order accordingly. Excellent management skills Well-organized with multi-tasking skills Problem-solving ability Collaborated with team of waiters and hosts to provide excellent customer service Experience and comfortable working with various types of people in challenging situations

  • Sales and Events Coordinator

    Espana Restaurant & Bar - Dubai, United Arab Emirates

    Administration & General
    December 2017 - July 2018 · 8 months

    Understand requirements for each event Plan event with attention to financial and time constraints Manage all event operations (preparing venue, Menus) Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards Oversee event happenings and act quickly to resolve problems Evaluate events success and submit reports Create existing guest database. Provide companies database such as events companies, travel & tour companies, and corporate companies. Sending email to events company/events organizer as well as Travel and Tour agencies in Dubai for meeting proposal and a site visit along with our company profile to what we could do to clients in terms of Group or individually booking. Calling each company to follow up the email I had sent them for a meeting proposal and to double check that the email was accurate as it only found on their company website. Or to address me the right person to talk to Proficient in MS Office Excellent management skills Knowledge of basic recruitment practices Outstanding communication and negotiation ability Well-organized with multi-tasking skills Able to handle stress and remain calm Problem-solving ability

  • Head Hostess

    Rmal Hospitality (Frankie's Italian Bar & Grill) - Dubai, United Arab Emirates

    Hostess
    October 2014 - November 2017 · 3 years and 2 months

    Job Description: To establish and maintain high standards of quality service, guest relations and meet the required revenue target within the respective outlet. Planning and Organizing: Planning upcoming reservations and events. Organizing the administration work and office space as all documents needed for daily briefings. Maintain guest information and Guest Complaint always updated in guest database profile. Plan all reservations and events, making sure all request from the guest are satisfied Plan the work between the hosts To plan, promote and advertise the Outlet and upcoming events Organize all the administrative work in the outlet Key admin for social media posting of restaurant Instagram and Facebook in liaise with marketing department. Create existing guest database. Provide companies database such as events companies, travel & tour companies, and corporate companies. Sending email to events company/events organizer as well as Travel and Tour agencies in Dubai for meeting proposal and a site visit along with our company profile to what we could do to clients in terms of Group or individually booking. Calling each company to follow up the email I had sent them for a meeting proposal and to double check that the email was accurate as it only found on their company website. Or to address me the right person to talk to. Communication: To ensure effective communication and maintain good employee relationship within the outlet. To attend weekly briefings in the relating to, but not limited to, the following: Training VIP Guest Dealing with group bookings and closure of down payments. To ensure and maintain good relations with clients To achieve strong effective selling through a trained and motivated host team and to maintain records of all trainings conducted within the outlets. To communicate effectively all needs and special information regarding all reservations throughout the team

  • Senior Hostess

    Le royal meridien beach resort & spa (Starwood International) - Dubai, United Arab Emirates

    Hostess
    December 2012 - October 2014 · 1 year and 11 months

    In charge to welcome every single guest in a timely manner adhere to standard of service. Ensure that all guest is promptly greeted according to their names with a warm smile and properly distributed throughout the restaurant and that they are well attended to. Responsible in daily operation of restaurant reservation and allocating on each table preference. Advance knowledge on Respak Restaurant Reservation System. Follow the telephone standard; ensure that all reservation is properly entered in Respak Restaurant Reservation System. Maintaining the cleanliness of hostess desk and organize every single detail of guests reservations requests. Able to recognize every VIPs and regular guests dining in the restaurant. In charge in replying emails especially group bookings inquiry. Handling guests complaints at any given time. Attending daily briefing. Keeping update of all the restaurant daily operation, promotions and special occasions. Supervising three Junior Hostesses.

Education

  • Nursing Aid

    San Lorenzo College - Kalibo, Philippines

    June 2008 - March 2009

  • Computet Technology

    Aklan Catholic College - Kalibo, Philippines

    June 2006 - March 2008

Languages

  • English
    Full professional
    80%
Connections
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