Mickael Lenu

Mickael Lenu

Beverage Manager at Compass Group UK & Ireland
Lives in London, United Kingdom
over 6 months ago

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Beverage Manager or Assistant of food & beverage Director

Experience

  • Beverage Manager

    Compass Group UK & Ireland - London, United Kingdom

    F&B service
    June 2018 - Now · 8 months

  • Food And Beverage Operations Manager

    Four Seasons Hotels and Resorts - Dubai, United Arab Emirates

    F&B service
    August 2016 - May 2018 · 1 year and 10 months

    Tasked with supervising a team of 30 employees including supervisors, bartenders, waiters, and assistant waiters guaranteeing compliance with all hotel policies and procedures. Implemented changes in procedures to the Luna Sky Bar & Churchill Club which established improvements in logistics and enhanced the efficiency of the work environment. Succeeded in achieving financial goals set by corporate senior management by 125%. Key Accomplishments: - Coordinated with the bar manager to generate necessary paperwork regarding scheduling, payroll, forecast budgeting and Profit & Loss (P&L) reports were in place and accurate. - Designed and implemented a creative cocktail menu to attract customer retention. - Supported customer satisfaction efforts by addressing issues and concerns professionally, effectively, and within a timely manner. - Conducted inventory control measures including conducting routine cost analysis, stock item retention and replacement, and worked with purchasing department to obtain items as needed. - Accountable for training new employees in the corporate core values and culture standards to ensure consistency in customer service within all areas of the Four Seasons Hotel.

Education

  • bachelor

    universite de nimes

    January 2009 - June 2011

Languages

  • English
    Native or fluent
    100%
  • French
    Native or fluent
    100%
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