Miguel Kepski

Miguel Kepski

School Relations Manager at Hosco
Lives in Barcelona, Spain

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About me

Born and raised in Venezuela but with a Polish nationality, I am the perfect mix between the Latin spirit and the European mentality.

Since 2015 I’ve been living in Barcelona, where I have worked as an Account and Sales Manager for different hospitality related start-ups. Through these experiences I have developed a strong passion for customer service. Focused on developing and maintaining long and strong partnerships with B and C level clients (B2B/B2C).

I have a degree in Liberal Arts and a Master’s degree in Hospitality Management.

Experience

3 years and 7 months

  • School Relations Manager

    Hosco - Barcelona, Spain

    Sales & Marketing
    August 2017 - February 2018 · 7 months

    Hospitality Connection (hosco) is the world’s leading hospitality network. hosco is an innovative online community that brings together leading hospitality companies and students and alumni from top-ranked hotel schools worldwide. For Schools hosco supports their placement strategy and powers the technology behind their career and alumni platforms. My responsibility is to consolidate and grow the association with schools through sales and ensuring partnerships renewals. - Ensure high renewal rates of annual partnership agreements through account management - Grow the school partnerships from 70 schools to 150+ schools - provide training and presentations to both students, alumni, staff and management either individually or to larger groups of people.  - Ensure to understand the objectives and challenges of our partner schools - Strengthen and assist new and existing clients in the use of their career & alumni management tool for 40+ schools. - Strengthen relationships with existing clients and welcome all new partners - Ensure a high level of engagement and support to academics, students as well as alumni from our partner schools.  - Organize and contribute towards the yearly School Relations summit of up to 100 participants. - Year or year Increase on the number of members (students & alumni) on the platform Promoted in August 2017 from original position School Relations Executive.

  • School Relations Executive

    Hosco - Barcelona, Spain

    Sales & Marketing
    January 2016 - August 2017 · 1 year and 8 months

    - Tracking of standard membership schools and follow up on key facts - Key statistics, weekly, monthly, on schools and members. - Creation of new school accounts, profiles, update portfolio, training file and key facts. - Manage pre-registrations for students/alumni and general invitation emails. - Support in the creation of marketing tools for schools. - Participation to career fairs and events. - Support both account management and sales initiatives/team members in their daily activities.

  • Human Resources Assistant

    Gran Hotel La Florida - Barcelona, Spain

    Human Resources
    July 2015 - December 2015 · 6 months

    -Selection: To select staff (where to publish the vacancies, check the cv, selection, to reduce staff costs), description of job positions. -Management training: Research of free courses and/or discounted, Coordinate training courses taught in the hotel, Updating and teaching the Welcome induction -Staff administration: Staff orientation on labor issues, establishing, maintaining and updating the staff files -Internal communication: Controlling and updating the notice board

  • Human Resources Assistant

    Hotel Miramar Barcelona - Barcelona, Spain

    Human Resources
    July 2015 - December 2015 · 6 months

    -Selection: To select staff (where to publish the vacancies, check the cv, selection, to reduce staff costs), description of job positions. -Management training: Research of free courses and/or discounted, Coordinate training courses taught in the hotel, Updating and teaching the Welcome induction -Staff administration: Staff orientation on labor issues, establishing, maintaining and updating the staff files -Internal communication: Controlling and updating the notice board

  • F&B Crosstraining

    Novotel Airport Messe - Zürich, Switzerland

    F&B service
    July 2014 - December 2014 · 6 months

    Preparation of the mise-en-place for the service Reviewing the installation of the tables and chairs, as well as the room conditions Report to the manager any damage or lack of cleanness in the room. Following the SOP (Standard operation process) Take a loser interest all the time about the guest/service satisfaction with the objective to correct it on time Maintain the cleanness of the office and back during the service and keep it properly prepared for the next shift Exquisite care of all the material of the hotel (dishes, glassware, equipment and furniture, table linen...) Order and cleanness of the service area Appropriate uniforms, identification and personal hygiene Following the norms of courtesy in the client focus

  • Sales Intern

    Canon - Caracas, Venezuela

    Sales & Marketing
    March 2013 - July 2013 · 6 months

Education

  • MBA in Hospitality Management

    City University of Seattle - Lucerne, Switzerland

    January 2015 - July 2015

  • Postgraduate Diploma in Hospitality Management

    BHMS Business & Hotel Management School - Lucerne, Switzerland

    January 2014 - December 2014

  • Degree in Libertal Arts

    Universidad Metropolitana - Caracas, Venezuela

    October 2008 - June 2013

  • Bachelor in Science and Humanities

    Humboldt Schule - Caracas, Venezuela

    September 1994 - July 2008

Languages

4 languages

  • Spanish

    Native or fluent

  • English

    Full professional

  • German

    Limited working

  • Polish

    Notions

Personal information

Nationalities

  • Polish

  • Venezuelan

Work Permits

  • Venezuela

  • European Union

Date of birth

October 23rd 1990

Driving License

Yes

Skills

4 skills

  • Hospitality
  • Service client
  • - Smart and hard worker
  • Technology Skills
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