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About me
Master degree in Tourism and Hotel Management Master
In addition to extensive experience in customer service and F&B area and Technician in Trade and Marketing
Work, effort and perseverance are my purposes to accomplish goals and objectives along my professional life and work in the” hotel world”
Experience
9 years and 5 months
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Assistant F&B Manager
Hotel Princesa Yaiza - Lanzarote, Spain
F&B ManagementJanuary 2016 - Now · 8 years and 3 months-ASSISTANT F&B MANAGER - HOTEL PRINCESA YAIZA 5* L -Tasks organization and supervision the operation in respect of restaurants. - Collaboration with General Maître in monitoring the different points of sales related to F&B -Management department staff (Bars, Restaurants and RRSS) and F&B departament - Develop, supervise and approve staff schedules. - Contribute to the quality standards F & B department, compliance and continuous improvement. - Plan the needs and recruitment department
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Trainee Assistant ManaGER
Iberostar Group - Ciutadella de Menorca, Spain
Secretary / Executive AssistantJune 2015 - December 2015 · 7 months-TRAINEE ASSISTANT DIRECTOR - IBEROSTAR ROYAL CUPIDO 4* (Mallorca) -Support to department Management: budgets and staff, reporting customer satisfaction and SWOT analysis. - Application of standards of quality, safety and services defined by the brand - Contribute to and supervise the procedures of quality systems, PRL and APPCC - Management and resolution of complaints. - Monitoring and controlling the daily activity Hotel: availability of products and services and daily supervision buffet. - Reception: management and daily control of reservations, check-in, check-out and “ monitoring” VIP customers. - F & B Department: inventory control stock, replacements and restaurants, direct support for F&B Department and Manager
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Recepcinist
High Tech Hoteles - Madrid, Spain
Front Office receptionMarch 2013 - August 2013 · 7 monthsRECEPCIONIST DEPARTAMENT HIGH TECH NUEVA CASTELLANA & HIGH TECH PETIT PALACE CLIPER 4* - Check-In / Check-Out - Bookings - Addresses Vouchers - Assignment of rooms - Cash counts -Customer Service
Education
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Management and Hospitality Master
Universidad Politécnica de Madrid - Madrid, Spain
October 2014 - May 2015 -
Tourism
Universidad Rey Juan Carlos - Móstoles, Spain
September 2009 - September 2013
Languages
3 languages
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Spanish
Native or fluent
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English
Full professional
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German
Professional working
Personal information
Nationalities
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Spanish
Date of birth
February 22nd 1985
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