Mihaela Muntean

Mihaela Muntean

Front Office & Revenue Manager at Radisson Blu Leogrand Hotel Chisinau
Lives in Chisinau, Moldova

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About me

Highly motivated and ambitious individual seeking a challenging position, which will provide opportunities for future growth. Possesses valuable qualifications in the Rooms Division department gained through the experience as a Front Desk Agent and Reservations Agent.

Experience

6 years and 7 months

  • Front Office & Revenue Manager

    Radisson Blu Leogrand Hotel Chisinau - Chisinau, Moldova

    Room Division Management
    March 2020 - Now · 4 years and 2 months

  • Assistant Front Office Manager

    Radisson Blu Leogrand Hotel Chisinau - Chisinau, Moldova

    Reception
    April 2019 - March 2020 · 1 year

    - Directing front office operation such as checking in, checking out to supervise guest overall satisfaction - Participating in the development, implementation and review of the standard operating procedures - Managing the performance of direct subordinates to ensure the efficient running of front office operations - Delegating daily work responsibilities to front desk staff - Conducting daily line ups and meetings - Training and guiding front desk staffs to provide quality customer services - Solving guest issues and enquiries to ensure guest satisfaction. - Planning shift schedule and duties - Producing all administrative and statistical reports required by the F/ O Manager - Ensures that the F/O supplies are reordered in a correct and timely system - Supervising the billing and cash processes to ensure compliance with company standards

  • Reservations Agent

    Radisson Blu Leogrand Hotel Chisinau - Chisinau, Moldova

    Reservations
    February 2018 - April 2019 · 1 year and 3 months

    - Process telephone, fax and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into Opera - Update availability of all distribution channels like OTA and wholesalers and ensure all reservations are inserted into Opera - Full knowledge of all rates, room types, overall hotel product and hotel’s primary competition - Explain guarantee, special rates and cancellation policy to guests - Respond to any challenges regarding accommodation requests (changes, cancellations, upgrades) - Check reports on a daily basis: Arrivals, VIP Arrivals, No Show, Cancellations and Complimentary & House Use - Actively following sales techniques to maximize revenue - Handling properly no shows and last minute cancelations to avoid commission charges - Propose customized offers to retain clients and increase revenue during low season - Assist management in training employees in the Front Office department and Reservations Department

  • Receptionist

    Radisson Blu Leogrand Hotel Chisinau - Chisinau, Moldova

    Reception
    September 2017 - February 2018 · 6 months

    - Processing check in by confirming reservation, assigning room and issuing and activating room key - Process payments such as room charges, cash, debit or credit. - Process check outs and resolving any discrepancies - Anticipating guest's needs and handling any special requests, questions or concerns - Follow up on traces and informing all relative departments - Run daily reports ( arrival, departures, cashier reports)

Education

  • Institute of Hospitality Management, Prague - Prague, Czechia

    September 2014 - June 2017

Languages

3 languages

  • Romanian

    Native or fluent

  • English

    Full professional

  • Russian

    Limited working

Personal information

Nationalities

  • Romanian

Skills

8 skills

  • Ability to multitask
  • Excellent customer care
  • Good problem solver
  • Night audit
  • Opera PMS
  • Teamwork
  • Telephone sales skills
  • Time & Task Management
Connections
Mihai Lițoiu
Account Manager at Bolt Business
Danish Ahmed
Captain Waiter at HOTEL ALNOKHBA ROYAL INN (AL-MOHAYSEN HOTELS & RESORTS)
SARABJEET SINGH
Guest Service Agent at Novotel Hotel
View 8 connections
Following
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Other members
Cipriana Drăgan
Chisinau, Moldova
Petr Marek
Prague, Czechia
Ana Godoroja
Chisinau, Moldova
Rita Cruz
Amsterdam, Netherlands
View more
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