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About me
Highly motivated and ambitious individual seeking a challenging position, which will provide opportunities for future growth. Possesses valuable qualifications in the Rooms Division department gained through the experience as a Front Desk Agent and Reservations Agent.
Experience
6 years and 7 months
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Front Office & Revenue Manager
Radisson Blu Leogrand Hotel Chisinau - Chisinau, Moldova
Room Division ManagementMarch 2020 - Now · 4 years and 2 months -
Assistant Front Office Manager
Radisson Blu Leogrand Hotel Chisinau - Chisinau, Moldova
ReceptionApril 2019 - March 2020 · 1 year- Directing front office operation such as checking in, checking out to supervise guest overall satisfaction - Participating in the development, implementation and review of the standard operating procedures - Managing the performance of direct subordinates to ensure the efficient running of front office operations - Delegating daily work responsibilities to front desk staff - Conducting daily line ups and meetings - Training and guiding front desk staffs to provide quality customer services - Solving guest issues and enquiries to ensure guest satisfaction. - Planning shift schedule and duties - Producing all administrative and statistical reports required by the F/ O Manager - Ensures that the F/O supplies are reordered in a correct and timely system - Supervising the billing and cash processes to ensure compliance with company standards
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Reservations Agent
Radisson Blu Leogrand Hotel Chisinau - Chisinau, Moldova
ReservationsFebruary 2018 - April 2019 · 1 year and 3 months- Process telephone, fax and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into Opera - Update availability of all distribution channels like OTA and wholesalers and ensure all reservations are inserted into Opera - Full knowledge of all rates, room types, overall hotel product and hotel’s primary competition - Explain guarantee, special rates and cancellation policy to guests - Respond to any challenges regarding accommodation requests (changes, cancellations, upgrades) - Check reports on a daily basis: Arrivals, VIP Arrivals, No Show, Cancellations and Complimentary & House Use - Actively following sales techniques to maximize revenue - Handling properly no shows and last minute cancelations to avoid commission charges - Propose customized offers to retain clients and increase revenue during low season - Assist management in training employees in the Front Office department and Reservations Department
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Receptionist
Radisson Blu Leogrand Hotel Chisinau - Chisinau, Moldova
ReceptionSeptember 2017 - February 2018 · 6 months- Processing check in by confirming reservation, assigning room and issuing and activating room key - Process payments such as room charges, cash, debit or credit. - Process check outs and resolving any discrepancies - Anticipating guest's needs and handling any special requests, questions or concerns - Follow up on traces and informing all relative departments - Run daily reports ( arrival, departures, cashier reports)
Education
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Institute of Hospitality Management, Prague - Prague, Czechia
September 2014 - June 2017
Languages
3 languages
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Romanian
Native or fluent
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English
Full professional
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Russian
Limited working
Personal information
Nationalities
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Romanian
Skills
8 skills
- Ability to multitask
- Excellent customer care
- Good problem solver
- Night audit
- Opera PMS
- Teamwork
- Telephone sales skills
- Time & Task Management
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