Milan Žikić

Milan Žikić

F&B Supervisor at Caesars Palace Bluewaters Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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Experience

  • F&B Supervisor

    Caesars Palace Bluewaters Dubai - Dubai, United Arab Emirates

    F&B service
    September 2018 - Now · 5 months

    Pre-opening and opening team Certified corporate trainer

  • F&B Manager

    Hotel Spa & Wellness ACD - Meljine, Montenegro

    F&B service
    May 2017 - July 2018 · 1 year and 3 months

    Hotel pre-opening and opening Responsibilities: Establishing procurement channels, daily contact with suppliers. Participating in processes of creating a restaurant menu and pricing. Providing constant coaching, counselling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization. Responsible for managing all aspects within the F&B department including the selection, development and performance management of colleagues, optimizing profits and increasing sales. Responsible for organizing events and service (North Atlantic Treaty Organization - NATO & Goverment seminars, MISS Montenegro 2018). Proposing and implementing marketing strategies to increase the market share for the Hotel. Ensure opening & closing checklists are completed daily. Control and analysis of hotel employees. Creating daily, weekly, and monthly reports. Creating schedules for F&B department. Monitoring effectiveness of workflow & Sequence of Service during service periods and providing hands-on support as and when required. Daily communication and coordination with the General Manager. Stock control and cost rationalization. Conducting performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues. Managing food and beverage operations within budget and to the highest standards. Creating operational procedures and standards. Monitoring effectiveness of workflow & Sequence of Service during service periods and provides hands-on support as and when required. Organizing briefings within the F&B sector. Conducting regular briefings and meetings to ensure all colleagues receive the information necessary to perform their jobs.

  • Marketnig internship

    Air Serbia - Belgrade, Serbia

    Sales & Marketing
    March 2017 - June 2017 · 5 months

    Responsibilities: Determining marketing goals. Implementation of marketing plans and programs. Planning and overseeing advertising and promotion. Communication with external marketing agencies. Preparing and submitting reports on marketing activities. Budget preparation, cost control. Managing and organizing events (fairs, co nferences, promotions). Participation in creation of advertising material. Advertising on social media networks. Analysis and research of competition and market. Writing press releases. Procurement of marketing material.

  • Shift Leader

    Applebee's - Rehoboth Beach, DE, United States

    F&B service
    April 2016 - September 2016 · 6 months

    Work and travel - International exchange student program Responsibilities: Planning, organizing, managing and supervising work activities of the staff. Monitor customer satisfaction and respond to customer feedback and complaints. Report on management regarding sales results and productivity. Improving the restaurant's business within the company's standards. Creating daily, weekly, and monthly reports. Creating schedule for service staff. Monitoring the preparation of food, drinks, harmonization with the norms. Handled customer complaints. Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support. Supervise closely and monitoring the cashiering function of the outlet to ensure compliance with Company Cashiering Procedures. Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues. Supervise and monitoring the completion of weekly cleaning schedules.

  • Food and Beverage Assistant

    Atera Business Suites - Belgrade, Serbia

    F&B service
    October 2015 - March 2016 · 6 months

    Student professional development and training

  • Front Office Assistant

    Atera Business Suites - Belgrade, Serbia

    Administration & General
    January 2014 - September 2015 · 1 year and 9 months

    Student professional development and training Responsibilities: Market monitoring and research, regulatory compliance and innovation. Social media network management. Advertising on social media networks. Analysis and reports. Participation in hotel management, planning and sales. Monitoring housekeeping staff. Marketing and organization of digital and offline marketing activities. Supervising staff activities. Control of the expenditure of material and financial resources. Procurement of catering equipment and goods. Control of food and beverage preparation. Control of cleanliness and regularity of premises, quality and services. Booking, registering and arranging guests. Taking care for the special requests of guests, receiving complaints and their safety.

  • Server

    Princess Cruises - Miami, FL, United States

    F&B service
    March 2012 - August 2012 · 7 months

    Responsibilities: Ensuring that the guests of the outlet experience an enjoyable, expertly served dining experience by following the outlet sequence of service. Ensuring that correct operating standards are adhered in order to achieve the level of service established in the operations manual. Developing and maintaining positive working relationships with others; supporting team to reach common goals. Collecting and delivering orders from the kitchen/bar and serving them to the customers according to the standard operating procedures. Assisting in the preparation of sufficient and clean, operating equipment prior to the commencement of service. Performing food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and coffee. Escorting guests to their tables. Assist guests by explaining how various menu items are prepared, describing ingredients and cooking methods. Informing the guests of dailying specials. Preparng tables for meals, including setting up items such as linens, silverware, and glassware. Removing dishes and glasses from tables or counters, taking them to kitchen for cleaning. Performing cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Performing related tasks and duties as assigned and deemed responsible by management.

Education

  • Master of tourism

    Faculty of Economics / Univesity of Novi Sad - Novi Sad, Serbia

    October 2013 - June 2018

Languages

  • English
    Professional working
    60%

Skills

  • Adaco
  • Event organizing
  • F&B management
  • F&B micros
  • F&B skills
  • Good team leader
  • Highly organised
  • Hotel Pre-opening
  • Hotel training
  • Ms office skills
  • New Hotel Openings
  • People leadership
  • Staff-training
  • Teamleader
Connections
RAGEY YOSIF
BARTENDER at siddharta lounge by buddha bar grosvenor house dubai at Grosvenor House Dubai
Okke Firmanto
Senior Waiter at Le Royal Meridien Beach Resort & Spa
Rahul Ramesh
Bartender at Hakkasan
View 15 connections
Following
JW Marriott Marquis Hotel Dubai
Dubai, United Arab Emirates
Caesars Palace Bluewaters Dubai
Dubai, United Arab Emirates
Taj Dubai
Dubai, United Arab Emirates
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